Customer Service Representative

Imane Khallafi-Hall

***** ****** **** **.

Chantilly, Va. 20151

Phone 703-***-****

Email *****.********@*****.***

Relevant Experience

Crossing Guard, Fairfax County Police Dept. Fairfax Co.VA. Febuary. 2019– Present

Duties include but not limited to. Ensure the public safety as it pertains to the transit of pedestrians at crosswalks. Ensuring the general flow of traffic does not endanger or inhibit pedestrian traffic at crosswalks. Report public safety incidents with superiors,

Teachers Assistant, Montessori School Reston, VA. June. 2018– August. 2018 Duties include, Assist teachers with daily activities in a 30 seat classroom, ensuring the safety and welfare of students under my supervision, feeding and cleaning of students and their environment. Sales Associate, Mattel Corp. ( American Girl) Vienna, VA. April. 2015 - September. 2015

Duties include but not limited to answering incoming calls, send/receive faxes. Schedule and accept deliveries to and from curriers. Reply to voice and email messages. Provide general customer service to new and existing customers. Handling of cash and credit sales transactions, using point of sale business machines Customer Service Representative, Fes-Saiss Airport. Fes, Morocco. June 2006 – Aug. 2006 Primary function was to act as a customer service agent with light receptionist duties at the ticket counter. For the most part I was responsible for ensuring that customers check in to their flight and baggage was clearly tagged with the traveller’s destination. It was also my responsibility to make a quick visual inspection for any suspicious or unusual activity either from luggage or passengers and report to the proper authorities. Education

ISAT

institut Specialise D’Aviation et de Tourisme, Fes, Morocco H.S. Diploma

Mon College Fes, Morocco/ GED Woodson High School

Skills

Native speaker in Arabic and fluent in several dialects. Proficient with Microsoft office suites and Mac operating system. Familiar with office machine such as multi-line phone systems, fax machines copiers/printers. Strong customer service oriented, I am at ease talking to all types of people from different backgrounds, and resolving issues quickly and quietly. References

Available Upon Request

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