Employee Relations Manager
Resume:
Daniel Downs
Laveen, AZ *****
***.*********@*****.***
What I have to Offer
A hands on management level professional with a proven ability to provide proactive leadership in developing and utilizing corporate resources to drive and deliver business growth through all aspects of Human Resource Management. My career progression has led to a broad knowledge base to draw from including human resources, operations, accounting, information technology, and back office. Committed to providing an atmosphere of exceptional company culture, morale, as well as impeccable internal & external customer service.
Core Competencies
Human Resources Management & Law
Recruiting
Employee Development
Employee Onboarding and Retention
Team Building and Leadership
Employee Benefits
Strategic Planning
Budget Planning / Accountability
Feasibility Studies
Project Management
Policy & Procedure Formulation and Maintenance
Cost Benefit Analysis
ROI Maximization
Training Strategy & Implementation
Operations Management
Professional Experience
Science Care Inc. 12/2004 – 06/2020 Phoenix, AZ
Human Resources Manager
Shape and direct the efficient and effective administration and management of the company’s Human Resources functions including:
Strategic development
Creating and maintaining company policies and procedures
Employee orientation & training
Integration and oversight of all HR programs
Recruitment/workforce planning
Talent management and development
Employee relations
Compensation and benefits
Organizational design/development
HR services and compliance
Multi-State HR requirement knowledge (including California)
Advisor to the CEO and management team
Promoting a culture of communication
Employee payroll
Bonus structure creation
Operational duties:
oFinance: Assist with budget creation and adherence, and all aspects of AP & AR
oOperations: Insurance and lease negotiations, new property acquisition
oQuality Assurance: Maintaining strict adherence to guidelines, to maintain accreditation of the AATB as well as Federal, State and Local requirements
oInformation Technology: Active directory administration, proximity badges, alarm administration
Office Manager/HR Generalist
Provided administrative support to Executives and Managers in all aspects of Operations Management and HR functionality. General knowledge of the principles and practices of personnel administration; knowledge of sound techniques in all aspects of personnel management; ability to develop long-term plans and programs and to evaluate work accomplishments; ability to apply and adapt practices and techniques to the requirements of internal customers; ability to establish and maintain effective relationships with other management staff, employees, and the general public; ability to present facts and recommendations effectively in oral and written form. Conducted training sessions to improve management’s capacity to understand and resolve performance issues, regulatory compliance and company policies/processes.
Administrative Specialist/HR Generalist
Provided administrative support to the CEO, Directors and Managers. A significant level of trust and diplomacy is required, in addition to normal courtesy and tact. Work involves extensive personal contact with others and can be of a sensitive and confidential nature. Responsible for organizing and coordinating office operations and procedures in order to ensure organizational effectiveness and efficiency.
Family Services Coordinator
Provided superior customer service and office clerical support while facilitating the donor screening and informed consent process in the Family Services department. This important department is the public side of Science Care which networks with funeral home providers and caregivers while providing donor and donor family communications by helping people with the informed consent process, medical screenings, and delivering exceptional services.
PPG Industries, Inc. 01/1989 – 11/2004 Phoenix, AZ.
Area Manager
Oversaw all aspects of warehouse operations including budget management, staffing, inventory control, and distribution of product, all human resources tasks, and safety compliance in multiple locations within the Southwest. Interacted directly with customers in a sales capacity, to ensure excellent customer satisfaction. Reviewed warehouse performance metrics on an ongoing basis and proactively developed and implemented improvement measures. Responsible for all aspects of employee management, payroll, hiring decisions, and employee development within the territory.
Education
University of Phoenix
Bachelor Degree of Business, Human Resources Management and Services
The BSB/HRM is an understanding of the fundamentals of human resource management and its strategic relevance in business. The concentration addresses the legal and ethical components of the decision making process involved in the human resources environment. The Human Resource Management Concentration is the basic concepts of human resource management, and allows further study in the areas of employment law, risk management, recruitment and selection of employees, international HR, change management, compensation and benefits, employee development, and performance management. The degree is an understanding of the critical business implications for human resource professionals today and in the future. HR practitioners and managers must be equipped with a solid understanding of the fundamentals of human resource management, along with strong skills in the areas of systems thinking, problem solving, influencing, negotiating, communications, and leadership.
Organizations
Notary Public
Certified in Predictive Index
Member of AZSHRM
Member of SHRM
Member of University of Phoenix Alumni Association
Member of the Arizona State University Alumni Assocoation
Member of World at Work
FBI Background Check
References available upon request
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