Manager Officer
Resume:
MOHAMED MAHFOUZ MUSTAFA
PERSONAL PARTICULARS
Date of Birth:
Languages:
Arabic, English
Nationality: Egyptian
Marital Status: Married
Driving License:
Email:
Egypt - Kuwait
*********************@*****.***
PROFESSIONAL SYNOPSIS
10+ years of rich diversified experience in HR & Administration and Customer Services Support
OBJECTIVE
My objective is to maintain the highest standards of professional conduct. Strive for professional development and growth in the field of HR management. Strive to make my organization successful through the support and encouragement of effective HR practices. TECHNICAL ABILIT & SKILLS
HR Data Analysis.
Onboarding.
Talent Management.
Training & Development (TNA).
Performance Appraisal.
Manpower Planning.
Excellent communication skills.
Strong negotiation skills
Strong Leader Ship skills.
Microsoft Office proficient; Word, Excel, PowerPoint, Outlook, Internet research expertise. PROFESSIONAL EXPERIENCE
ALHASAWI GROUP
(Industrial Manufacturing & Retail “ACE Hardware & SEARS Fashion”, Kuwait Human Resource Specialist June 2017 – July 2020 Reporting to Group HR Manager HR Strategic Planning
Assist in developing the organization HR strategy in compliance with business strategy.
Review, amend and draft job descriptions and qualifications required for all positions in the company.
Assist in formulating the HR plans according to organizational objectives. Talent Management
Advise on manpower planning in regard to manpower cost.
Ensure that the business needs are met in terms of recruiting the right person / people, through the review of recruitment methods.
Deliver full recruitment services including front and need analysis and forecast job posting, sourcing interviewing, selection and employee offers.
Assist in handling Executive Search assignments through the full process of profiling searching for candidates, screening & selection including face–to–face interviews.
Develop and implement career path and succession planning.
Assist in establishing, following up and improving long-term partnerships & alliances with key third party providers.
Learning & Development
Work closely with Department Heads in assessing training / developments and consult them in order to manage their expectations & consistently manage company standers.
Assist the Group HR Manager with the identification of training needs, the selection, development and delivery of appropriate programs.
Ensure maintaining the quality of activities and presentations to ensure high standard of training delivery.
Constantly monitor the development of the employee and ensure a workable succession plan in the place.
Provide coaching and resources to employees and managers with respect to career development, compensation and performance management.
Compensation & Benefits
Develop and update HR policies and procedures as per industry best practice, especially concerning compensation and benefits
Conduct job analysis and prepare and update job descriptions for all positions
Develop company grades and salary structure though Job Evaluation and regularly assess it in order to remain competitive in the market.
Participate in salary benchmarking surveys and provide study of market compensation & benefits structure.
Define and oversee competitive employee benefits.
Assess employee needs, satisfaction and engagement through surveys and data analysis and provide recommendation on how to improve it.
Establish Salary Structure to ensure market competitiveness.
Ensure that the local country specific requirements & Laws are covered.
Assist in developing and overseeing performance management system and KPI’s.
Periodic review of company benefits e.g. private medical insurance, bonuses, performance incentives, other payroll & non payroll benefits.
Kuwait Insulating Material Manufacturing Co (KIMMCO), Subsidiary of Alghanim Industries, Kuwait -MEA
Human Resource Officer Aug 2015 – May 2017 Reporting to HR Business Partner Responsibilities:
Issuing offer letters and employment contract agreement.
Processing joining formalities and their exit interview.
Provide staff orientations and prepare the induction plans.
Provide advice and recommendations on disciplinary actions.
Assist in administration and distribution of appraisal forms.
Maintain records of completed forms and summarize appraisal information and training requirements.
Undertake administrative and record keeping tasks as directed by HR Manager.
Assist in following up to obtain visas, travel arrangement, accommodation and transportation of overseas recruits.
Prepare recruitment approval form (RAF)
Prepare advertisements (Internal and external) for vacant staff positions.
Pre-interview and screen candidates for vacancies and assess suitability for employment.
Conduct reference checks on possible candidates.
Provide advice and assist with writing job descriptions.
Prepare HR reports.
Provide HR support to our external offices in (KSA, Qatar and UAE).
Provide full support to company Labour camp as requested by HR Manager. Shuwaikh Gate Holding Co, Kuwait
Sr. HR & Admin Officer Aug 2013 – Aug 2015 Reporting to HR & Admin Manager Responsibilities:
Managed administration activities.
Managed relationships with recruitment organizations.
Issued offer letter, confirmation letter and employment contract agreement.
Updated the company structure.
Updated Job description, prepared the job description for new positions.
Prepared recruitment approval form (RAF)
Updated HR Policies.
Managed Employee Requisitions.
Managed external relations with the outsourcing companies, interviewing and short-listing candidates.
Handled employees joining formalities and their exit interview.
Supervised the company representatives for their various work like (Residencies renewal, local transfer and new visas) renewal company license etc...
Managed the entire payroll.
Mudon Ahlia Real Estate & Kuwait Engineering Bureau, Kuwait Subsidiary of Shuwaikh Gate Holding Co
HR & Admin Officer (March 2011 – Aug 2013) Reporting to Executive Manager Responsibilities:
Handled employees joining formalities and their exit interview.
Issued offer letter, confirmation letter and employment contract agreement.
Maintained correct and up to date record of each employee in their respective files.
Monitored the time attendance.
Processed the payroll.
Calculation of Leaves and Indemnity.
Calculation the overtime.
Managed relationships with recruitment agencies (Local & Overseas).
Negotiate terms and fees with oversees agents
Responsible for contracts agreement with our recruitment agencies.
Manpower Planning. Setting up the hiring plan with the department’s managers.
Supervised company representatives for their various work like (Residencies renewal, local transfer and new visas) renewal company license and all official documents.
Handled Procurement included:-
- Stationary items.
- Electronics (Desktop, laptop, printers, photo copy machines) Integral Services Company W.L.L., Kuwait
HR Officer (June 2007– Feb 2011) Reporting to HR Manager Company Profile:
Integral Services Company, a leading Multi-Dimensional Organization based in Kuwait, provides consultancy and support in the areas of Engineering, Petroleum & Construction (EPC), Heavy Engineering (Equipment Manufacturing), Operations and Maintenance, QA/QC services and specialized services to different verticals like Oil & Gas, Power and Desalination Plants. Responsibilities:
Responsible for Recruitment, Induction, Payroll and Employee query handling.
Coordinated with Consultants and Recruitment agencies for various openings in the company.
Preparation of short summaries for the Resumes received for various positions
Call candidates / recruitment agencies and Schedule Interviews for various positions.
Issued Offer Letters, Letter of Appointments and Confirmation Letters.
Raised Work / Visit Visa and Air Ticket Requests.
Induction and Introduction of New Joiners to the concerned department.
Ensure completion of joining formalities.
Arabic – English and English – Arabic Translation of various HR related documents.
Liaison with various embassies for recruitment.
Prepared weekly reports.
Handled employee related queries.
Update Salary Approvals in MIS.
Maintained Recruitment, Employee Database, and Confirmation Letter Database.
Prepared Payroll Memos in absence of Payroll officer. Worked as a Backup of Payroll Officer.
Identified training needs, arranged and organized training programs in the company.
Ensured proper adherence to company and ISO procedures. Mobinel, Egypt
Customer Service & Activation Officer (Oct 2006 – April 2007) Responsibilities:
Interacted with customers to provide information pertaining to inquiries on products and services.
Handled and resolved customer complaints.
Activation & reactivation of SIM cards
HGM Fashion, Egypt
HR Trainee (Oct 2005 – Sept 2006)
Responsibilities:
Maintain Employee database.
QUALIFICATION
Post Qualification (PGDHRM), Symbiosis, India.
Bachelor of Arts (Specialization in English Literature), International Institute for Languages, Egypt.
Certified Six sigma (Yellow Belt).
Attended HR Corner Symposium from Lifelong.
Attended ISO 9000 training programme from BVQI.
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