Manager Training

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NOELLE UPTON

***************@*****.*** • linkedin • Charlotte, NC • 904-***-****

Summary

Visionary and dynamic professional with expertise in collaborating with organizations to formulate and implement programs that cultivate progressive work environments, drive employee retention, and generate quantifiable results. Aptitude for aligning corporate objectives with industry best practice, and efficient change management initiatives. Adept at data analysis and conducting comprehensive research to facilitate execution of actionable strategies. Passionate, innovative leader with excellent interpersonal and communication skills.

• Competency Modeling

• Change Management

• Healthcare Operations

• Risk Management

• Leadership Development

• Talent Management

• Performance Cycle

• Training & Development

• Organizational Transformation

• Survey & Assessment Development

• Team Management

• Strategic Planning

Career Experience

Director, Talent & Culture, American Tire Distributors Inc, Huntersville, NC 6/2018 to Present Talent Management: Developed end to end recognition and on boarding processes, leadership development programs, and talent assessments.

Culture & Transformation: Streamline organizational structure by devising leadership readiness resources and training to facilitate efficient implementation of key business, engagement, and culture transformation initiatives. Aid functional leadership teams and HR business partners with execution of companywide culture change management projects.

Engagement: Formulate strategies; integrate engagement and strategic objectives in collaboration with executive management. Coordinate focus groups to participate in surveys, design training materials, and tools to develop action plans based on survey results.

Spearheaded development of Organizational Development/ Organizational Effectiveness, Culture, Engagement and Talent Management solutions comprising of comprehensive HR strategies, frameworks, and metrics to oversee end to end talent experience in US and Canada.

Manage roll out of end to end engagement survey program including design, communications, analysis, and action planning in collaboration with Great Place to Work.

Introduced new talent management system and developed talent management processes for key stakeholders.

Senior Manager, Talent & Engagement, Southeastern Grocers, Jacksonville, FL 10/2015 to 6/2018 Devised performance appraisal process including calibration of sessions for 15K associates across nine states. Optimized associate engagement, retention, and performance through creation of proposals, strategies, and reporting to executive team. Worked in conjunction with training and OD to combine engagement concepts with existing and future management programs.

C. NOELLE UPTON

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Enhanced talent management and engagement by overcoming challenges where business and employees intersect.

Managed full scope of talent cycle and implemented transformation initiatives to realize company vision.

Program Manager, Change Management, Southeastern Grocers, Jacksonville, FL 2/2015 to 10/2015 Deployed and maintained organizational change management approach. Served consultative role on design and execution of corporate training, education, and development programs. Coordinated and educated project teams on OCM function including administering readiness assessments, formulating plans in response to resistance, and devising training programs catering to target audience. Identified and addressed communication requirements.

Created and deployed new training platform for 65K associates in 800 stores across seven states in southeast region.

Aligned company vision with people, processes, and leadership across all stages of change management processes.

Identified and mitigated risks that compromised roll out of projects, programs, and change initiatives. Director, Organizational Effectiveness & Training

Internal and Family Medicine, Jacksonville Beach, FL 2007 to 2015 Presided over Medicare EHR incentive program (Meaningful Use) including coordination, research, assignment, and auditing of staff in cross functional departments. Drafted and compiled training and personnel manual, and procedure protocols for all departments in accordance with Florida and Federal Laws (HIPPA, OSHA, PHI, and MEDICARE).

Restructured medical departments and introduced performance dashboards resulting in increased productivity and 50% reduction in overtime costs.

Applied lean management techniques to boost patient load by 20% per provider while decreasing patient waiting period by approximately 25%.

Received 100% of incentive bonus payment of first stage attestation for three consecutive years; successfully completed attestation through Medicare EHR incentive program. Additional experience as Operations Manager/ EHR Specialist at Internal and Family Medicine.

Managed electronic conversion of electronic health record system (EHR).

Analyzed patient care protocols to measure efficacy and tracked revenue streams based on accurate coding of procedures and cataloged documentation in EHR. C. NOELLE UPTON

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Education

Master of Arts in Industrial/Organizational Psychology, 2014 The Chicago School of Professional Psychology

Bachelor of Arts in Psychology & Minor Sociology, 2008 Flagler College

Certification

2015 Professional HR Certification

SHRM CP

Society of Human Resource Management

Technical Proficiency

TalentQuest (Talent SAS)

Axonify (eLearning SAS)

Camtasia

Microsoft Office Suite

Peoplesoft/

Workday

SPSS

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