Bulk teller, atm and treasury custodian, sales and service consultant

CURRICULUM VITAE

OF

ITUMELENG ANDRONICA MATOBAKO

PERSONAL DETAILS

SURNAME MATOBAKO

FIRST NAMES ITUMELENG ANDRONICA

DATE OF BIRTH 26 JULY 1983

I.D NUMBER 830**********

GENDER FEMALE

MARITAL STATUS SINGLE

NATIONALITY SOUTH AFRICAN

HOME LANGUAGE SESOTHO

OTHER LANGUAGES ENGLISH, AFRIKAANS, ZULU, SEPEDI

DRIVER’S LICENCE CODE 8

CONTACT NUMBER 063-***-****

HOME ADRESS 164 RIETFONTEIN ROAD

PRIMROSE

GERMISTON

1401

ACADEMIC BACKROUND

LAST SCHOOL ATTENDED : KHUTLO-THARO

HIGHEST STD PASSED : MATRIC

YEAR COMPLETED : 2001

OTHER QUALIFICATIONS

NAME OF INSTITUTION : MILPARK BUSINESS SCHOOL

COURSE : BANKING NQF5

YEAR COMPLETED : 2013

WORK EPERIENCE

COMPANY NAME FNB (O.R TAMBO BRANCH)

TITLE SALES AND SERVICE CONSULTANT

ROLE PROVIDES EFFICIENT AND QUALITY SERVICE TO CLIENTS. ESCALATE CUSTOMER FEEDBACK AND OTHER OBJECTIONS TO ENSURE CONTIUOUS IMPROVEMENT. PROVIDE DETAILED, COMPREHENSIVE AND ACCURATE INFORMATION SO THAT CLIENTS CAN MAKE INFORMED DECISIONS BASED ON THE FINANCIAL NEEDS. EDUCATE CLIENTS ON WAYS OF BANKING BY USING DIFFERENT E-CHANNELES TO MAKE BANKING EASY, CHEAPER AND CONVENIENT.

DURATION 2015/04/01 -2020/03/20

NAME OF COMPANY FNB (FESTIVAL MALL)

TITLE COLLECTION COUNTER OFFICIAL

ROLE ASSIST CLIENT WITH COLLECTION AND ISSUING OF BANK CARDS,CHEQUE BOOKS AND BANK STATEMENTS. ASSIST WITH MINOR ACCOUNT MAINTAINANCE.

DURATION 2014/09/01-2015/03/31

NAME OF COMPANY FNB (O.R TAMBO)

TITLE CASH CUSTODIAN

ROLE RESPOSIBLE FOR ALL THE CASH HELD IN THE BRANCH. CAPTURING AND BALANCING THE PHYSICAL CASH IN THE VAULT AGAINST THE TREASUSY BOOK. ENSURING THAT TELLERS HAVE ENOUGH CASH TO SERVE CLIENTS. RESPONSIBLE FOR CASH CHECKS AND BALANCING OF ONSITE ATM/ADT’S. END OF DAY BALANCING AND ENSURING THAT CASH HELD IN THE BRANCH IN WITHIN THE THRESHHOLD LIMIT AND THE REST OF THE CASH IS SENT TO SARB

DURATION 2011/01/03-2014/08/31

NAME OF COMPANY FNB CASH CENTRE (VERRENIGING)

TITTLE CONTROLLER

ROLE RESPONSIBLE FOR WORK FLOW DISTRIBUTION

CONTROL OPERATIONAL LOSSES(TELLERS’ DIFFERENCES,STAFF DEFALCATIONS AND INTEREST CLAIMS) WITHIN THE CLUSTERS. ENSURE THAT SLA AND TIME FRAMES ARE MET.

RESPONSIBLE FOR PRODUCTIVITY LEVEL IN THE CLUSTERS. ENSURE THAT ALL PROCESS AND PROCEDURES ARE ADHERED TO. RESPONSIBLE FOR GOOD HOUSE KEEPING AND PROMOTING TEAM WORK AND MORAL.

DURATION 2009/11/01-2011/12/31

NAME OF COMPANY FNB CASH CENTRE (VEREENINGING)

TITLE BRANCH AUTOMATION PROCESSOR

ROLE PROCESS CUSTOMERS’ DEPOSITS INTO THE CORRECT ACCOUNT WITH EXCECIVE SPEED AND ACCURACY WITRH LESS TIME CUNSUMING. REPORT TO THE TEAM LEADER OF ANY PROBLEMS OR PROGRESS ENCOUNTERED. BALANCE THE TILL AT THE END OF DAY AND MAKE SURE THAT THE SUMMURY IS WRITTEN AND PACKED UP NEATLY

DURATION 2008/06/01-2009/10/31

NAME OF COMPANY FNB CASH CENTRE (VEREENIGING)

TITLE CHANGE & PAYROLL,SMART-BOX AND BULK TELLER

ROLE RECEIVING CHANGE AND PAYROLL REQUISITIONS FROM VARIOUS CLIENTS,VERIFY CUSTOMERS CASH BEFORE PACKING AND SENDING IT TO THE CLIENT. RECEIVING BULK DEPOSITS FROM VARIOUS CLIENTS,CHECK IF SEAL NUMBER CORRESPONDS WITH THE CONTROLLSHEETS. VERIFY CUSTOMERS’ DEPOSIT,PAYING OUT TO TREASURY AND END OF DAY BALANCING.

REFERENCES

CONTACT PERSON PHENNY MALEKA

OCCUPATION BRANCH ADMINISTRATOR

COMPANY FNB ( O.R TAMBO)

CONTACT NUMBER 071-***-****

COINTACT PERSON PHUMZILE MBELE

OCCUPATION BRANCH MANAGER

COMPANY FNB ( KEMPTON PARK BRANCH)

CONTACT NUMBER 064-***-****

CONTACT PERSON TSHOLOFELO SEKHU

OCCUPATION TEAM LEADER

COMPANY FNB ( O.R TAMBO)

CONTACT NUMBER 071-***-****

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