Pharmacy Manager

ABEBA HADGU, RPH

(***) *** - **** · *************@*****.*** · https://www.linkedin.com/in/abeba-hadgu-

Innovative, detail-oriented, resilient pharmacist with over 6 years of experience in community pharmacy, possessing exceptional communication, customer service, and clinical skills. Well-versed in medication therapy management, pharmacy operations, and management. Proven ability to effectively collaborate with other healthcare providers to improve therapeutic outcomes for patients.

CORE COMPETENCIES

Medication Therapy Management (MTM)

Immunizations

Patient Counseling

Certified Birth Control Prescriber

Patient Centered Diabetes Management

Medicare Part D and Part B

Regulatory Compliance

Compounding for Pharmacists

Pharmacogenetics Testing

Smoking Cessation

PROFESSIONAL EXPERIENCE

Safeway pharmacy- Menlo Park, CA 04/2020-Present

PRN Pharmacist

Enter new patient profiles and prescriptions into medication input software system (PDX-EPS) &GSL.

Complete pharmacy operational requirements by organizing and directing technicians' workflow; verifying their preparation and labeling of pharmaceuticals; verifying order entries, charges, and inspections.

CVS Pharmacy – Palo Alto, CA 10/2018 – 4/2020

Pharmacy Manager

Exceeded customer satisfaction scores by 10% through exceptional customer service and teamwork.

Increased prescription delivery volume from 1-10 prescriptions per week to 150-300 prescriptions per week.

Managed all aspects of the pharmacy including regulatory requirements, quality assurance, customer service, personnel management, inventory management, financial profitability, and loss prevention.

Implemented patient care programs and provided medication therapy management (MTM) and medication reconciliation services to patients with chronic conditions.

CVS Pharmacy – Santa Cruz, CA 2/2018 – 9/2018

Staff Pharmacist

Evaluated prescriptions for drug appropriateness, dosage, administration, and potential interactions.

Counseled patients, administered immunizations, and provided drug information to patients and other healthcare providers.

Assisted with pharmacy operations and ensuring compliance with Federal and State laws & regulations.

Rite Aid – Leonardtown, MD & Charlotte Hall, MD 9/2014 – 3/2018

Pharmacy Manager

Recognized as top immunizer in the district in 2015, increased prescription volume by 9% within 1 year, and improved workflow efficiency by 20% within 4 months.

Hired and trained 5 pharmacy technicians on maximizing productivity and efficiency in workflow.

Ensured compliance HIPAA and all other applicable Federal & state laws, rules, and regulations.

Provided exceptional customer service, counseled patients, consulted with prescribers to optimize patients’ therapy.

Improved patient health outcomes through MTM services, prescriber follow-up calls, and providing drug information to healthcare professionals.

PROFESSIONAL EXPERIENCE (CONT’D)

Rite Aid – Leonardtown, MD 11/2013 – 8/2014

Staff Pharmacist

Recognized as first store in the district to achieve flu vaccine goal of 100% and improved prescription ready rate by 20% in 2014.

Achieved highest Target Intervention Program (TIP) resolution rate of 200 cases in the district in 2014.

Accurately reviewed and verified prescriptions for appropriateness, counseled patients, and collaborated with other healthcare providers to optimize patients’ drug therapy.

Supported the pharmacy manager in the oversight and operations of all aspects of the pharmacy.

Properly maintained records for controlled substances and removed outdated and damaged drugs in compliance with State & Federal laws, rules, and regulations.

Baneth’s Pharmacy – Menlo Park, CA 9/2012 – 4/2013

Intern Pharmacist

Processed and filled prescriptions, compounded medications, and blister-packed medications for patients in long-term care facilities.

Transcribed new prescriptions from prescriber offices and other pharmacies and counseled patients on prescription and over-the-counter medications.

Rite Aid Pharmacy – San Jose & other Bay Area locations, CA 7/2008 – 10/2013

Certified Pharmacy Technician

•Obtained patient information for new prescriptions and received orders for refills in person and via telephone.

•Provided excellent customer service ensuring satisfaction and professional service in a timely manner

•Assisted with inventory management, maintaining invoice information, and operating the cash register.

EDUCATION & LICENSURE

Addis Ababa University School of Pharmacy (Ethiopia), Bachelor of Pharmacy (1999 – 2005)

California Pharmacist License No. RPH70278

CERTIFICATIONS & TRAININGS

Certified Birth Control Prescriber, Occupational Safety and Health (OSHA) Training

Pharmacy-Based Immunization Delivery Certificate (APHA), CPR/BLS Certification (American Red Cross)

MTM Certificate (POWER-PAK), MTM in Diabetes Mellitus (POWER-PAK), Compounding for Pharmacists (POWER-PAK)

PRESENTATIONS

Best Practices on Flu Vaccination. Presentation to 50 pharmacists within district – Rite Aid, Leonardtown, MD, 2014.

The Role of Community Pharmacists in Making Drugs Affordable and Accessible. Pharmacy dissertation for Bachelor of Pharmacy Degree – Addis Ababa University, 2005.

PROFESSIONAL MEMBERSHIPS

Peninsula Pharmacists Association, Community Pharmacists Association, California Pharmacist Association

TECHNICAL SKILLS

JAVA, Microsoft Office (Excel, Word, PowerPoint), OutcomesMTM, Mirixa, EQuIPP®,Adherence & Compliance Checkpoint Programs, One Trip Refills, Harmonyx Pharmacogenetics Testing, Visual Basic (African Virtual University)

ADDITIONAL LANGUAGES

Tigrigna, Amharic, Spanish, French, German

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