Customer Service Manager

Reece Cooper Petterson

**** ********** *****, *********, ** 76016 214-***-**** ***********@*****.***

Education and Certifications

Tarrant County Community college

·Associate of Arts

Sam Houston High School - Arlington, TX

·HS Diploma

Licensed Texas Insurance Adjuster - All Lines - 2453423

Experience

document processor state national companies 07/2019 – 8/2020

·Update and maintain accurate and up-to-date usable information on company databases and computer systems. Compile, verify accuracy and sort information to prepare source data. Handled automobile and mortgage documents pertaining to escrow billing and insurance policies. Apply data program techniques and procedures. Compliance with customer confidentiality and data integrity and security policies.

compliance officer servicelink national flood 07/2015 - 07/2019

·Assess properties related to mortgage loan originations to ensure all loans and properties are in compliance to Federal flood laws. Researched property locations and determined whether flood insurance was necessary for mortgages in compliance with FEMA regulations. Handled all real estate property information documents pertaining to mortgage loans. Maintain customer relations and confidentiality of clients’ information.

substitute teacher arlington isd 08/2014 - 06/2015

·Assigned to work in the absence of regular teachers to aid students in understanding the subject matters, as well as to provide skills required for programmed lessons that were assigned. Provided evaluations and daily reports.

associate subway 02/2009 - 09/2014

·POS Training, duties as supervisor when necessary, and commended for multitasking abilities. Provided timely and welcoming customer service. Handled customer disputes, and was responsible for money counts at shift end.

data entry specialist buxton 02/2008 - 02/2009

·Responsible for collecting and entering data in databases and maintaining accurate records of valuable company information. Review data for deficiencies or errors, correct any incompatibilities if possible and check output

Volunteering, Achievements and Organizations

treasurer tcc student government 08/2014 - 08/2014

·Responsible for handling club funds, assisted with organizing fundraisers and group activities. Held on-campus voter registration drives with high turnouts.

president tcc college republicans 08/2013 - 12/2014

·Responsible for club membership and coordinating meetings and volunteer events. Coordinated with Student Government in order to bring in guest speakers from various political parties.

Skills & Abilities

·Effective interpersonal relationships with clients, management and team members

·Ability to prioritize multiple demands in a high pressure environment while maintaining professional demeanor

·Proficient in all Microsoft Office programs

·Proficient in in house document and information retrieval programs such as InsurTrak, MapMS, CAMSIS, FindMatches, and Infomatik Mapdraw

·65+ WPM

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