IT Personnel
Resume:
PAULO B. GARACHICO
IT Specialist
An IT Professional with over 4+ years of experience in information technology. There is good knowledge and understanding in hardware, software, networking, and cloud-based platform. Seeking to leverage solid technical skills and abilities to be outstanding in my career.
****************@*****.***
https://www.linkedin.com/in/paulo-garachico-71145b13a/ 404 Dalisay St. Bacood Sta. Mesa Metro Manila
paulogarachico
I.T EXPERICENCE
IT Specialist
Firstlead, Inc. Pasig City
10/2019 – 07/2020
-Analyze the existing computer systems and making recommendations for upgrades and improvements.
-Developing and overseeing the installation of systems, which include software and hardware.
-Performing tests and troubleshooting, as well as quality assurance during quarterly preventive maintenance.
-Implementing safety procedures and data recovery plans.
-Recruiting, training, and evaluating staff members.
-Developing user manuals, as well as policies, procedures, and safety protocols.
-Collaborating with other departments and professionals in the development of IT systems.
-Ensuring all installations, maintenance, and upgrades are carried out on schedule and to client specifications.
-Delegating tasks and developing budgets and work schedules.
- Write and update all IT Report, submit to management committee.
-Administer all IT works for 7 groups of companies. Technical Support Specialist
CTO Global Services, Inc. Mandaluyong City
09/2018 – 10/2019
-Administers the Rollbase cloud platform and manages all deployment zones. Such as Coordination, Installation, Migration, Administration, Help Desk Support, and Service Delivery Report.
-Website Maintenance and Management: Check all websites supported by company via Siteground, access all websites through WordPress, and scan all websites by wordference security.
-Project Implementation Support: Coordinates deployments zone use and support with the development team, system infrastructure and costumers to identify application concerns/problem and advising on the solution. Assists and works with the company development team during client visit especially if client’s concern is critical. Avoid legal challenges by monitoring compliance with service agreements. Ensure incident report are in order whenever systems problems are encountered. Validates an incident report before submitting to management and clients.
-Ensure the Management: Manages the technical support to respond to company technical support requirements. Keep inventory and checks on the depreciation costs of the company computing assets and provides monthly report to the Accounting Department.
-Manage the company and clients email account. Improve system performance by identifying problems and recommending changes. Collaborates with system infrastructure vendors in evaluating, planning and updating following: hardware acquisitions and network design, capacity and growth of systems, security requirements, service level agreements, relevant subscribed services and renewals, software purchases, licensing schemes, and technical support requirements. IT Butler
Makati Shangri-La, Manila Makati City
04/2018 – 07/2018
-Installed and maintained hardware and software components on computer stations and IT equipment.
-Diagnose and resolve hardware and software issues on user’s workstation and on Servers.
-Train end-users on correct operation and use of workstations to maintain optimal performance and functionality of systems.
-Configured and tuned networking equipment and overall computer network, both ethernet and Wi-Fi.
-Assisting the hotel’s guest with their random technical issues.
-Provide internet connection for the guest and every mobiles devices of the employees.
-Manage of almost thousands of computers on premises of the hotel.
-Good communication with the team to provide good result in our daily tasks. IT Staff / Operation Technician
Enderun Colleges Fort Bonifacio Taguig City
05/2016 – 08/2017
-Installed and maintained the school computer systems and network.
-Performed upgrades and installed updates on systems.
-Assisted office staff with computer application questions.
-Conduct computer technology training with all new staff.
-Provided technical assistance to clients of the school such as hotels and restaurants through phone calls.
-Used remote access to perform troubleshooting when needed.
-Conduct training and IT policies to students for their applications and any portal account provided to them.
-Manage firewall for restricting the internet access of students, employees, and guests.
-Monitoring of the CCTV's and ensure the retained backups.
-Perform weekly backups of all application data used by every office.
-Relaying to users’ workstation the daily updates and system scan of Anti-Virus.
-Creation and manage of student and employee’s ID’s.
-Creation and manage of student and employee’s email account.
-Updating and checking of inventory of all I.T equipment in school and the deployed outside.
-Plan, test, and implement new applications for system enhancement.
-Communicate to the Vendors/Suppliers partner of the school for warranties, purchased and maintenance. IT Skills
IT Operations, Testing and Troubleshooting, System Administration, Basic Network Administration, Project Management, Communication, Time Management, Critical Thinking, Decision Making, Implementation, Client and Vendor Relation. Technical Proficiencies
Platforms:
Tools:
Networking:
Education
BS Information Technology Don Bosco Technical College 2011 – 2016 Languages
English: Conversational Filipino: Native
References
Roger Adaya Area I.T Manager *****.*****@*******-**.*** Dr. Lydia King Chief Information Officer *****.****@***************.*** Herbert M. Sural IT Manager ******@***************.***
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