Sales Manager
Resume:
Address:
Yerevan, Armenia
Phone:
+374******** (mobile)
+374******** (landline)
E-mail: *********@*****.***
Zarine Tepelikyan
SKILLS
Computer skills: Working knowledge of both Mac and Windows environments, using bug tracing system (Jira Tracking System), software testing basics (manual testing), Microsoft Office (Excel, Word, Power Point) software package
LANGUAGES
Armenian: Native proficiency
English: Professional working proficiency, native proficiency Russian: Professional working proficiency
TRAININGS
• Software QA Engineering Training
Description of Acquirements
-Fundamentals of Testing
-Test types, Test levels
-The target of testing
-Introduction to Agile and Waterfall software development models
-Black-box and White-box testing
-Bug reporting and re-testing using Jira tracking system
-Regression Testing and Regression run report creation
-Manual testing
-Creating Use Cases and Test Cases
Location: Armenian Code Academy
Dates: October 25
th
-December 25
th
• Intermediate English Conversation Course Organized by the United States Embassy of Armenia
Duration: 2 month
CAREER
1. Company Name: Brandingo Design and Development
Location: Yerevan, Armenia
Title: Online Sales & Projects Manager
Dates: April 2020-present
Brief description of responsibilities:
• Generate B2B and B2C leads and contribute to revenue generation,
• Systematically browse through a large stream of projects identifying suitable ones to pursue,
• Drafting unique and tailor-made proposal texts incorporating thorough explanations to attract new clients through Upwork, PPH and other bidding portals,
• Maintain communication with and provide customer support to potential and existing clients
• Conduct analysis of existing customers and make suggestions on workflow improvements
• Conduct research to identify new markets (niches, countries) and customer needs,
• Achieve personal and team-based daily and monthly sales targets.
• Identify potential partners and get business cases with them through calling and social forums. 2. Company Name: Open Hands Humanitarian Services LTD Location: Grand Cayman, Cayman Islands
Title: International Aid Assistant
Dates: September 2019-February 2020
Brief description of responsibilities:
• Manage the flow of information to the Supervisor, identify priority matters that need to be urgently addressed by the Supervisor and propose actions; analyze supporting documentation and summarize most relevant points for the supervisor.
• Follow-up on policies and instructions presented by the Supervisor. Keep the supervisor aware of developments in operations and of policy issues.
• Assist the Supervisor in the preparation of statements.
• Ensure that the Supervisor is prepared for meetings and missions by drafting talking points in English, Armenian or Russian.
• Accompany the Supervisor to meetings and on missions in order to prepare notes on the discussions, ensure follow-up in matters raised, and support the Supervisor with any relevant input.
• Coordinate drafts of position papers and other documents relevant to the activities of the Office.
• Ensure that high-level visitors are appropriately addressed, that they receive background information as necessary, and that protocol is respected. 3. Company Name: Alnifolia LTD
Location: Nicosia, Cyprus
Title: Business Development and Sales Manager (remote manager) Dates: April 2019-August 2019
Brief description of responsibilities:
• Prepare sales reports showing sales volumes, potential sales and areas proposed expansion
• Work with existing customer base
• Manage to solve day-to-day issues of existing customers
• Direct sales forecasting activities and set performance goals
• Drive, revenue and margin through new business opportunities and develop existing accounts
• Identify potential partners and get business cases with them through calling and social forums. 4. Company Name: Data Access Solutions INC
Location: Richmond Hill, Ontario, Canada
Title: Business Development and Sales Manager (remote manager) Dates: June 2017-March 2019
Brief description of responsibilities:
• Prepare sales reports showing sales volumes, potential sales and areas proposed expansion
• Work with existing customer base
• Manage to solve day-to-day issues of existing customers
• Direct sales forecasting activities and set performance goals
• Drive, revenue and margin through new business opportunities and develop existing accounts
• Identify potential partners and get business cases with them through calling and social forums. 5. Company Name: Voila Telcom, Inc
Location: New York, NY, USA
Title: Business Development and Sales Manager (remote manager) Dates: April 2016-June 2017
Brief description of responsibilities:
• Prepare sales reports showing sales volumes, potential sales and areas proposed expansion
• Work with existing customer base
• Manage to solve day-to-day issues of existing customers
• Direct sales forecasting activities and set performance goals
• Drive, revenue and margin through new business opportunities and develop existing accounts Identify potential partners and get business cases with them through calling and social forums. 6. Company Name: Intelcom Line
Location: Yerevan, Armenia
Title: Sales Manager
Dates: November 2014- March 2016
Brief description of responsibilities:
• Prepare sales reports showing sales volumes, potential sales and areas proposed expansion
• Work with existing customer base
• Manage to solve day-to-day issues of existing customers
• Direct sales forecasting activities and set performance goals
• Drive, revenue and margin through new business opportunities and develop existing accounts Identify potential partners and get business cases with them through calling and social forums. 7. Company Name: “DHL-Express Armenia”- “UMAKS” LLC the representative of DHL- Express in Armenia
Location: Yerevan, Armenia
Title: Customer Service Agent
Job Category: Logistics and International Express Deliveries Dates: October 2012-March 2014
Brief description of responsibilities:
• Represent the brand and deliver the best possible support to customer
• Handle customer inquiries
• Provide customer with service information
• Provide the procedure of accepting and delivering the international express deliveries
• Manage and solve customer complaints
8. Company Name: “HayPost” CJSC
Location: Yerevan, Armenia
Title: Customer Service Auditor
Job Category: Postal Service
Dates: December 2011 – October 2012
Brief description of responsibilities:
• Visiting postal branches
• Auditing the customer service in the branches
• Helping the operators of postal branches with their duties and programs
• Making day-to-day reports for the each visited branches
• Managing the network of branches and head office. 9. Company Name: Mystery Shopping AM
Location: Yerevan, Armenia
Title: Service Quality Auditor
Job Category: Customer Service
Dates: May 2010-November 2010
Tasks performed:
• Visiting the appointed branches of banks, shops or pharmacies as to check the customer service as a mystery shopper
• Asking the appointed questions which was send from my supervisor
• Making reports for every visited branch, shop or pharmacies CONFERENSES ATTENDEND
Telecom Conferences:
-WWC Madrid 2017: September 19-20 - Wholesale World Congress (WWC) is the meeting point for the international telecoms wholesale community. WWC is an event for the entire industry with participants from all areas of the Wholesale Telecom Industry including Tier 1, 2 and 3 carriers, mobile / wireless operators, ISPs, VoIP providers and technology partners from the voice, SMS, data, satellite, sub-sea and fixed-line markets
-ITW Chicago 2018: May 6-9 - ITW (International Telecoms Week) is the annual meeting for the global wholesale telecoms industry, providing a platform for 6,939 delegates from 2,081 companies and more than 135 countries to meet together and network EDUCATION
“Gladzor” Management University, Yerevan, Armenia
Years of study: 2003-2008
Degree: Master’s
Major: Finance and Loan Management, Economics
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