Sales Manager

Commerce Graduate with over ** years of experience in Banking, Telecom, Travel dustry

N.CHANDAN

Business Administration Graduate with over 20 years of expertise in Banking, Telecom, Travel & Tourism industry with core competency in Sales, Business Development, Operation Management, Team Management, Administration

Business Administration I Sales Management I Strategic Planning I Marketing Analysts I Key Account

An accomplished professional with consistent success of over 20 years in achieving sustained revenue and profitability growth in dynamic & changing markets

Currently working as Business Head – with Dnata International.; leading teams for businesses worth INR 100 Crore in sales per annum; managing a profitable regional operation consistent with company standards in the areas of developing new business through active new sales program, customer service, agent productivity, profitability, and operating procedures

Maintaining excellent research, planning and follow through skills: Maximizing Revenue, Travel Sales & Consultation, Financial Performance, Liaison with various Industry principals/suppliers Advertising & Sales Promotions, Training of Staff and Officers, Product/ Service Development

Knowledge of marketing initiatives and programs, customer retention and maximizing revenues from existing business. Proficient in managing a wide range of travel operations. Practical and business focused.

Successfully managed P&L responsibility for 10 years and cultivated excellent relationships with new prospects & existing customers

Strategic Planning, Managing sales and revenues Establishing brand recognition, Directing business/market planning, sales management, public relations, resource management and training in line with the expected growth of the organization, client development and management, financial functions, and all administrative affairs

Assisting in developing an software on Self- Booking Tool & Managing software’s like HRMS / ERP / SAP / Sales software

Grew revenue and profitability by double-digits in 2012; launched start up business that grew from INR 0 to INR 50 Crore in just 2 years

Awarded "Top Sales Leader of the Year" in 2014 with INR 50 Crores net team sales achievement.

Email: ***********@*****.*** Mobile: 00 91-984******* JUN 00 – DEC 00 JAN 01 – JUN 02 AUG 02 – MAR 04 APR 04 – MAR 08

` FEB 15 – MAR 19 MAR 12 - FEB 15 APR 11 – MAR 12 APR 08 – MAR 11 Sales Officer,

ABN AMRO Bank

Sales Manager,

ICICI Bank

Telecom Consultant

Hutchison Essar

Manager – Travel

SHAKTHI TRAVEL

Manager Corporate

Sales, Uniglobe ATB

Manager Corporate

Sales, Riya Travel

Regional Manager, Hermes

GETMYTRIP.COM

Branch Manager.

PL Worldways Ltd

MAR 19 – SEP 19

Regional Manager.

MakeMyTrip.com

SEP 19 . . . . . . . .

Branch Manager – TN,

Dnata International

Emirates

Bachelor of Business Administration from Jaya College, Chennai 1997 St’ Bede’s Anglo Indian School, Chennai 1995

Sep 19 – Till date...

Mar 19 – Sep 19

38

42

45

48

51

0 2 4 6

Oct-19

Nov-19

Dec-19

Jan-20

Feb-20

Total Sales in Million

Retail

45%

Corporate

7%

Franchis

e

32%

B2B

16%

VERTICAL

Dnata International – Emirates Group, as Branch Manger Full P&L and operational responsibility of the Branch. Overseeing 90 employees and 7 direct reports managing implant locations. Heading top-line and bottom-line revenues for the Branch

Responsibilities

Direct all operational aspects including distribution operations, customer service, human resources, administration and sales

Develop forecasts, financial objectives and business plans

Address customer and employee satisfaction issues promptly

Adhere to high ethical standards, and comply with all regulations/applicable laws

Create an inspiring team environment with an open communication culture

Managing Technology – HRMS / SAP / ERP / SBT

Delegate tasks and set deadlines

Oversee day-to-day operation

Monitor team performance and report on metrics

Motivate team members, and Listen to team members’ feedback and resolve any issues or conflicts

Suggest and organize team building activities

Significant Achievement

Formulated and executed go-to-market strategies that leveraged tremendous opportunities of growth in Sales within 6 Months

Make My Trip as Branch Head

Overseeing Retail outlets within Chennai & controlling franchise Business for entire Tamil Nadu. Managing 4 verticals – Retail / Corporate / B2B / Franchise. Marinating a Team size of 45 Employees, 9 Franchise Responsibilities

Ensure that the company has the adequate and suitable resources to

Complete its activities (e.g. people, material, equipment etc.)

Organize and coordinate operations in ways that ensure maximum productivity

Supervise the work of employees and provide feedback and counsel to improve efficiency and effectiveness

Maintain relationships with partners/vendors/suppliers

Gather, analyze and interpret external and internal data and write Reports

Address customer and employee satisfaction issues promptly

Discover training needs and provide coaching

Ensure adherence to legal rules and guidelines

Significant Achievement

Acquired 9 franchise tie – ups within 6 Months timeframe Feb 15 – Mar 19

MAR 12 - FEB 15

1890

2190

2450

2690

2015 -

16

2016 -

17

2017 -

18

2018 -

19

Annual Sale in Million

P L Worldways Limited as Branch Manager

Establishing client base due to expertise and knowledge in Industries, Financial & Banking, Service sector, Major IT & ITES. Managing sales, producing revenues, attracted clients and promoted a team concept to ensure customer satisfaction and repeat business. Handled a Team Size of 70 Employees and set up centralization process. Counselling IT Team to develop a self-Booking software Responsibilities

Direct all operational aspects including distribution operations, customer

service, human resources, administration and sales

Develop forecasts, financial objectives and business plans

Meet goals and metrics

Manage budget and allocate funds appropriately

Bring out the best of branch’s personnel by providing training,

coaching, development and motivation

Locate areas of improvement and propose corrective actions that

meet challenges and leverage growth opportunities

Share knowledge with other branches and headquarters on effective

practices, competitive intelligence, business opportunities and needs

Recognize high performance and reward accomplishments

Encourage creativity and risk-taking

Significant Achievement

Launched new technology generating business resulting in INR 9 Crores increase in revenues

Surpassed year-on-year sales quota from 15% to 30%, closed at an INR 245 Crores overall net sales from Apr17 to Mar 18

Hermes GETMYTRIP.COM as Regional Manager

Overseeing all operations and Business activities to ensure they produce results and are consistent with overall strategy and mission. Oversee daily operations of the company and the work of executives (IT, Marketing, Sales, and Finance etc. Responsibilities

Develop high quality business strategies and plans ensuring their

alignment with short-term and long-term objectives

Lead and motivate subordinates to advance employee engagement

develop a high performing managerial team

Oversee all operations and business activities to ensure they produce

the desired results and are consistent with the overall strategy and

mission

Make high-quality investing decisions to advance the business and

increase profits

Enforce adherence to legal guidelines and in-house policies to

maintain the company’s legality and business ethics 0

5

10

15

20

FY 1 FY 2 FY 3

Turnover In Million

Chennai Bangalore

Hyderbad

APR 11 – MAR 12

Review financial and non-financial reports to devise solutions or improvements

Build trust relations with key partners and stakeholders and act as a point of contact for important shareholders

Analyze problematic situations and occurrences and provide solutions to ensure company survival and growth

Maintain a deep knowledge of the markets and industry of the company

Significant Achievement

Propelled a New Vertical and grew that Business from INR 0 To INR 50 Crore within 2 FY. Setting up Branches across the region. Drove business and ensured sustained growth, focused on achieving /surpassing sales targets; expanded business reach and opportunities. Riya Travel as Manager Corporate Sales

New business development, Brand Building Strategies, Identification and segregation of potential Market Segments, Revenue generation through new account development and key account management Responsibilities

Responsible for generating new business relationships and negotiating new revenue for agreed targets

Responsible for keeping our sales contracts up to date and for checking all sales contracts prior to signature to ensure company policies are upheld

Lead enterprise-level sales opportunities

Develop and maintain effective prospective client and existing agency relationships

Delivering regular training to the Business Development and Account Management teams in both selling and technical knowledge

Responsible for leading regular sales meetings

To enhance organizational effectiveness through setting up appropriate marketing strategies

Consistent follow-through and resourcefulness, in order to achieve organizational goals and objectives

Significant Achievement

Achieved a RFP worth of 30 Cr per Annum corporate

APR 08 – MAR 11

Apr 04 – Mar 08

Uniglobe Air Travel Bureau Ltd as Manager – Corporate Sales Overall responsible for Sales and marketing, planning, procuring Business. Proficient in providing high value-added services to corporates and individual customers by providing them effective travel solutions, thereby enhancing their satisfaction levels.

Responsibilities

Responsible for tie ups with Hotels, Transport and Travel Agency

Using in-depth knowledge of travel destinations, transportation companies, hotels/ resorts & selling these services to clients.

Handling a team of Travel Consultants and taking care of inbound series business. Preparing and Maintaining the Sales related reports/charts.

Coordinate with Management of the company (Directors) regarding generating Sales, Drafting Marketing Strategies.

Ensure maximization of Sales from the existing Clients.

Managing the key accounts and promoting leisure packages, MICE, conducting Leisure camps and road shows in the Corporate house Significant Achievement

Successfully increased sales of Business Travel from Rs.3.4 crores to Rs. 12 Crores in 2010– 2011; the highest increase amongst all regions Shakthi Tours & Travels - Manager Travel

Designed Packages for all verticals – corporate / Institutions / Retail / MICE. Started as Travel Consultant and promoted as a Manager within 18 Months. Travelled extensively in India / Asia / Middle East Responsibilities

Responsible for Vendor tie ups and negotiating the best price and maintaining the Relationship

Negotiate deals with Hotels,Transports and Travel agency

Identify new avenues for business expansion.

Organizing both inbound and outbound tours.

Conducting lead generation activity.

Fixing appointments, meeting the Decision makers and giving sales presentation to finalize the order.

Managing special segment of clients which includes Trusts, Associations, Societies and Clubs in Chennai Region.

Preparing MIS, Mentoring Team Members

Significant Achievement

Closed a corporate group of 650 Passenger and revenue raised nearly 25Lakhs

AUG 02 – MAR 04

Jan 01 – Jun 02

Jun 00 - Dec 00

0 50 100 150

English

Hindi

Tamil

Telugu

Malayalam

Kannada

Write Speak Read

Hutchison Essar as a Telecom Consultant

Was a part of a prelaunch Team and supporting in framing launch offer. Within a span of time led a Team of 5 Sales officer Responsibilities

Making Cold Calls in the field and closing the prospect.

Tie-up with the new Ventures (corporate / Group Connection).

Resolving the Customer Queries in terms of billing errors, Tariff rates etc.

Training and handling juniors and new joiners.

Significant Achievement

Achieved set Target for Half yearly and sold nearly 780 connections in a single month

Cell point DSA of – ICICI as a Sales Manager

In charge for selling / servicing of HNI clients for their Loan Against Securities

/ Credit Card / Personal Banking / NRI Accounts

RESPONSIBILITIES

Making Cold Calls in the field and closing the prospect.

Tie-up with the new Ventures (corporate / Group Connection).

Handling HNI and corporate clientele

ABN AMRO Bank as a Sales Officer (Millennium Marketing Services) Feet on street experience and responsible of collecting large data base. Cross selling other products of the Bank thru reference

RESPONSIBILITIES

Making Cold Calls in the field and closing the prospect.

Marketing Loan against Shares to HNI Clients.

Cross selling the other banking products.

Personal Details

Date of Birth 03 - May - 1977

Sex Male

Marital Status Married

Address # 3 Thambu Naicken Street, Sowcarpet Chennai 600079 skype ID chandan1nathan

Linked URL https://www.linkedin.com/in/chandan-nathan-72892437/ Declaration

I hereby declare that all the particulars mentioned above are true to the best of my knowledge.

Date:

N. Chandan

Aug 02 – Mar 04

Contact this candidate