Service Representative Customer

KAZEEM ADEOLA BUSAYO

**,****** ****** ******** ****** Lagos

Email: **************@*****.***,

TEL: 081********.

CAREER OBJECTIVE: Seeking to use communication skill acquired from my experience to resolve, enhance and transform the face of customer interaction.

EXPERIENCE

Outcess Solution Limited 2018 - till date

Call Center/Customer Support

Call potential or existing customers to inform that about a product service

Speak with over 180 customers daily and answer questions about company products

Enter and update customers information in the database

Handle grievances to preserve the company reputation

Resolve customers issues and escalation of problem

Meet up with daily target and monthly KPI

Doubledge Resources Limited 2016

Sales Personnel:

Bringing in new customers and maintain existing ones

Handle orders promptly from stages of enquiry to order at full satisfaction to customers

Issuing of receipts to customers

Axxcorp Limited 2013

Front Desk:

Receive letters, packages and distribute them

Greet,welcome guests and answer all calls redirect them or keep messages

Answer questions and address complains

Ability to use Microsoft office packages

MS word

Ms-Excel

PowerPoint,

CRM Database and good phone system

STRENGTH

Strongphone and verbal communication skill along with active listening skill

Self-driven and ability to work under pressure.

Superior conflict resolution and customer service skill

Listening and comprehension skill

Upbeat and positive regardless of types of conversation

Good learning speed and adequate planning skills.

Ability to multi-task priotize and manage time effectively

TRAINING / PROFESSIONAL CERTIFICATE

Chartered Institute of Bankers of Nigeria (In view)

(LSETF,UNDP Employability support Programme) (3Mmths)

Affiliated with Wavecrest Institue of Hospitality and Tourism (Housekeeping)

PUBLICATIONS/PRESENTATION

2015 Microfinance as a Tool for Poverty Alleviation in Nigeria (Seminar in Banking)

2015 Professional Ethics as a Panacea for Banking Growth and Development (Hnd Project)

(Case Study: Access Bank)

EDUCATION

Osun State College of Technology (HND) in Banking and Finance (Distinction) 2016

Osun State College of Technology (ND) in Banking and Finance (Upper Credit) 2012

PERSONAL DETAILS

Marital Status Single

Nationality Nigeria

Languages English and Yoruba

Hobbies Meeting peoples and travelling

References

Pastor Map Raheem, Kazeem Adebowale. M,

Foursquare Gospel Church,Accountant, Frontline Business Ventures

Moboluwaduro Ogun State, Alaba Lagos

080******** . 080********.

Contact this candidate