Receptionist

MANILYN BUESER CUEVAS

Email: *******.********@*****.***

Phone: +965-****-****

OBJECTIVE: To obtain a position with a company that extends opportunities for growth and advancement, where I can best utilize my skills and gain new experience.

SUMMARY OF QUALIFICATIONS: Experienced flight attendant and receptionist providing safety and service in a variety of customer-focused environment. Resourceful, adaptable, and committed to proficiently managing the customer experience, upholding corporate standards, and exceeding performance goals. Competent in Tagalog and English language.

WORK EXPERIENCE:

Flight Attendant, Jazeera Airways (Safat Kuwait)

July 01, 2012 to July 31, 2020

- Conducted pre-flight safety checks of cabin emergency equipment and safety briefing of passengers before flight.

- Assisted during onboard emergencies by providing CPR and basic first aid while maintaining a calm composure.

- Maintained alertness onboard for any abnormal and emergencies.

- Ensured all equipment onboard is serviceable, secured, and available when needed.

- Interacted with passengers; attended to the needs and requests of all travelers while prioritizing safety in all flights.

- Resolved passenger conflicts during flights, including issues that arise with disorderly passengers and medical emergencies.

- Reported unserviceable equipment following the procedures set by the company to ensure the safety of every flight.

Receptionist/Waitress, Caesar’s Group of Restaurant (Fahaheel, Kuwait) September 2007 to June 2012

- Anticipated and acknowledged guest needs following the standard operating procedures and sequence of service of the restaurant at all times.

- Greeted and assisted the guests, attended the needs of the guests to ensure customer satisfaction is achieved.

- Communicated effectively with customers, restaurant staff and supervisors.

- Responded and resolved customer complaints.

- Attended telephone calls and customer orders; planned and handled the table set-up for reservations.

- Maintained and kept the restaurant’s general appearance to include the bar and boquet working area.

- Followed all safety and sanitation policies for handling food and beverages.

- Ensured the restaurant mise en place is ready for operation.

- Provided outstanding customer service often praised by customers and restaurant staff for providing services above and beyond what is expected. MANILYN BUESER CUEVAS

Email: *******.********@*****.***

Phone: +965-****-****

EDUCATION:

- Bachelor of Science in Hotel Restaurant Management (2005) Laguna State Polytechnic University

San Pablo Laguna, Philippines

SKILLS:

- Excellent communication skills

- Ability to remain calm in emergencies and when dealing with demanding clients

- Personalized customer service

- First aid intervention

- Knowledge in MS Office applications

TRAINING & CERTIFICATION:

- Customer Service Training

- First Aid Training

- Crew Resources Management

- Fire Training

- A320 Safety and Emergency Procedures

- Dangerous Goods Regulation

SEMINARS ATTENDED:

- Basic Hotel Operation (Front Office Management)

The Executive Plaza Hotel

Malate Manila, Philippines

- Basic Hotel Operation (Housekeeping Procedure)

Lotus Garden Hotel

Malate Manila, Philippines

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