Digital Marketing Customer Care
Resume:
NJOKU MICAH ONYEBUCHI
LAGOS, NIGERIA.
***********@*****.***.
An Emerging Corporate Professional, committed to efficiency and effectiveness in service delivery. Bringing positive innovations while recognizing the importance of Societal and Cultural differences in the administration of daily tasks. Ensuring the Cooperation and Strategic integration of diverse teams while pushing for the actualization of organizational and shared goals.
SKILLS
Customer relations.
Contract and sales negotiation.
Relationship building.
Idea generation and critical analysis.
Documentation and control.
Credit and collection.
Marketing.
WORK HISTORY
CUSTOMER EXPERIENCE OFFICER
IROKO TV, NIGERIA.
(2019).
Marketing of the iroko TV apps to potential customers in order to increase subscription rate and sales.
Communicated corporate policies to customers in order to properly clarify them on important issues related to sales and service delivery.
Assisted employees with the day to day tasks in an efficient and effective manner.
Performed customer service roles to potential and recurring customers.
Served as a reliable intermediary between the firm and its publics.
Ensured proper management of my service unit.
Provided periodic progress report to the supervisor on assigned tasks.
SERVICE ATTENDANT/PROMOTER
HEATHROW HOTEL & TOWERS, LAGOS.
(2018)
Attended to a variety of service needs of customers provided by the establishment.
Performed customer care role to customers.
Promoted the image and goodwill of the establishment through personal and digital marketing and creating general awareness.
Took into account all available and incoming stock/inventory assigned to my service unit.
Ensured timely and efficient delivery of customer’s requested products and services.
Communicated efficiently and effectively with the necessary channels involved in the procurement, packaging and delivery of the items brought in by customers.
EDUCATION
B.SC: SOCIOLOGY.
(2013 – 2017).
Abia State University, Uturu, Abia State, Nigeria.
SSCE: WAEC & NECO.
(2006 – 2012).
Hope Bay College, Lagos State, Nigeria.
HOBBIES.
Sports, music, art, movies, engaging in intellectually stimulating conversations, meditating, games.
LANGUAGES
Proficiency in English (speaking and writing).
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