Manager Assistant
Resume:
Roulan Esmaeel Saab
Email: **********.**@*******.***
******.**@*****.***
Mobile Num: 009***********
OBJECTIVE:
Seeking for the role of Manager
SUMMARY OF QUALIFICATION
Experience of sixteen years in hospitality and food and beverage
Facilities.
The ability to work effectively under pressure.
In depth knowledge of hospitality business and ability to conduct it successfully.
Exceptional ability to organize, monitors, train and develop the skill and talent of associates
Excellent communication skills with great ability to interact with the subordinate, supervisors and customers.
Enthusiastic with the time management and interpersonal skills.
Understand customer requirements and exceptionally good at
Resolving issues and conflicts.
WORK EXPERIENCE
BEE SWEET
UAE –RAK 2016-Till present time
POSITION: Show Room Manager
Responsibilities:
Checking the organization and administration of the showroom area
Managing employees
Regulating business operations
Resolving customer issues
Create work schedules
Motivate staff members
Monitoring inventory
Monitored and evaluate employee performances
LAYOUMAL RESTAURANT & CAFÉ:
UAE- DUBAI MARINA 2013-2016
Position: Restaurant Manager
Responsibilities
Manage scheduling of staff
Work with staff and management to provide excellence in customer service
Ensure proper employee training
Resolve issues related to staff and customers
Provide assistance in the event of an employee being absent
Manage all paperwork and cash duties
OLIVE GOURMET & ZONE LOUNGE RESTAURANTS:
UAE-DUBAI BURJUMAN CENTRE 2011-2013
Position: Assistant Manager
Responsibilities
Manage scheduling of staff
Work with staff and management to provide excellence in customer services
Ensure proper employee training
Resolve issue related to staff and customers
Provide assistance in case of an employee being absent
Manage all paperwork and cash duties
AFAMIA ROTANA HOTEL (4 STARS):
SYRIA- LATAKIA 2009-2011
Position: Concierge Guest Relations
Responsibilities
Greet guests as they arrive and depart
Follow up on guest inquiries
Coordinate and manage requests for special arrangements
Escort guests to their assigned rooms
Ensure rooms are serviced appropriately and meals are served accurately and on time
Transport dirty linen to be cleaned
Set up stock and maintain work areas
DOMINO RESTAURANT & PUP:
SYRIA- DAMASCUS 2007-2009
Position: Supervisor
LA TERNA RESTAURANT & PUP:
SYRIA- DAMASCUS 2004-2007
Position: Captain Order
SYDNAYA PARADICE RESTAURANT (4STARS):
SYRIA- DAMASCUS 2002-2004
Position: Captain Order
THE MELITARY CLUB HOTEL:
SYRIA – DAMASCUS 1999-2002
Position: Captain Order
SHERATON HOTEL (5 STARS):
SYRIA- DAMASCUS 1997-1999
Position: Waiter
COMPUTER SKILLS:
Excel
Word
LANGUAGES:
Arabic: Mother language
English: Professional
PERSONAL INFORMATION:
DATE OF BIRTH: 07 / 11 / 1979
NATIONALITY: Syrian
STATUS: Married
VISA STATUS: Residence
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