Operations Supervisor
Resume:
Shauna Varney
EXPERIENCE
Pueblo CO. 81008
*********@***.***
Iqor Pueblo CO-Operations Supervisor
February 2017-PRESENT
Troubleshooting Supervisor-Metro PCS
Cherry Creek Properties LLC, Pueblo CO — Broker Associate February 2015 - PRESENT
Independent broker assisting customers in finding their new home. AT&T Call Center-Pueblo CO
October 2011-June 2013
Customer Care Representative
Highland Wireless/ Verizon Raton NM— Store Manager April 2008-August 2011
Managed a Verizon Authorized Retailer
Alltel - Retail Wireless Sales Consultant- Sales
Representative-Canon City CO
Sept. 2004-April 2008
Education
Kaplan University, Colorado Springs CO — Real Estate Pre-License Course
May 2015-June 2015
Dunbar Education, Wichita KS.
General High School Education
SKILLS
Enhanced agents capabilities
and performance through
developing and monitoring.
Developed new agents in
preparation for the
production floor.
Maintained and/or exceed
Key Performance Metrics on a
team and individual level.
AWARDS
Obtained 4th Top
Representative in the nation
for AT&T Feb. 2013.
Achieved Senior Wireless
Consultant in July 2007. Top
Performer award and MVP for
2007 for Pueblo West CO/
Canon City CO. Top Performer
sales were 136% of quota for
post paid, 80% of quota for
prepaid, 109% of quota for
data, 116% of quota for
renewals and 109% of quota
for accessories sales for 2007.
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