ROXAS, JERALD BRYAN B.

Present Address: ** ***** ******, *****, ******

Contact#: 097*-***-**** / 093*-***-****

Email: ade4yg@r.postjobfree.com

ABOUT ME

Nickname: JB / Bryan Age: 27

Birth Date: August 18, 1992 Nationality: Filipino

CAREER OBJECTIVES

● To be part of a company that will enable me to contribute to company goals by applying the knowledge and skills that I acquired from my experience.

● To provide excellent service by continuously exceeding expectations of the managers and clients.

● To allow myself to grow in the company by setting my goals and by allowing myself to become a leader.

EDUCATION

Batangas State University Lipa City Campus, Lipa City, Batangas BS in Industrial Engineering – General Engineering Duration of Study: June 2009 - October 2011 (4 semesters completed) WORK EXPERIENCES

Digital Admin Human & Robots Inc. USA - Remote Work -Project Baseed May 2020 – July 2020

● Worked with client based in USA for a Marketing Company

● Tasks includes: Data Entry, Data Researching and Data Mining

● We also complete excel sheets and do basic SEO Outreach

● Coloborate with the team with creating work flow FILE MANAGER ThinkConveyancing.com.au Makati City November 2019 – April 2020

● Worked with Australian Lawyers in their administrative works for a property settlement whether a client is buying or selling residential properties

● Responds to clients via email communication and do outbound calling to explain required documents and address any contract changes or requests based on the agreement of both seller and buyer.

● Prepare legal professional email to send communications to solicitors and banks and also call them to chase any outstanding documents needed for settlements.

● Creates a statement of adjustment and discusses the billing details to clients. CUSTOMER CARE SUPPORT

Handled Campaigns:

PetSure AUSTRALIA Accralaw Bldg, Bonifacio Global City, Taguig November 2018 – November 2019

● Answer client’s queries on their Pet Insurance Policy and provides effective complaints handling to resolve their concerns in a timely manner.

● Work on phone offline status to handle email concerns and still provide good customer service.

● Contact Veterinary Clinics to follow-up on need documents for vet claims processing. NATIONAL ANSERWING SERVICE McKinley Hills, Taguig City Project Based (3 Months)

● Works for Medtronic (Durable Medical Equipment Company)

● As a Switchboard Receptionist, I have developed my critical thinking skills as this is like a medical emergency hotline for DME interrogation requests, so we need to think quickly and transfer clients to the right department.

HEALTHCARE SPECIALIST Members and Provider Line Medical Claims Billing Representative

● Worked with Omega Healthcare Management Service - August 2016 - November 2017

● Supported US Healthcare Insurance (WellCare Medicare Advantage Plan) - BPO: The Results Companies Inc; June 2015 - July 2016

FINANCIAL SUPPORT PayPal USA BUSINESS Master Debit Card Department Ubiquity Global Services, BGC

● Supported client concerns on their Online PayPal Account and Master Debit Card transactions

● Does security check and analysis on the online account to make sure there are fraud transactions

● Process debit card limit increase requests and also responds to email queries

● December 2017 – June 2018

● Specialization: Banking/Financial Services

HOSPITALITY MANAGEMENT FOOD and BEVERAGES

● Shakey's Pizza Restaurant - Lipa City, Batangas Branch

● Restaurant Staff / Frontliner

● Nov 2011 - Jan 2013 ; March – May 2013 (Supported Puerto Galera) SKILLS

Customer Care Data Entry Virtual Assistant

English Communication Skills

Appointment Setting Cold Calling Sales and Marketing Excel Management Leads Generation Management Sourcing and Referrals CHARACTER REFERENCES

Mr. Jaren Valle

House Leader ThinkConveyancing.com.au (02) 8824 3040 Ms. Ruth Relente

HR Personnel PETSURE Services Inc. (02) 8810-2514 Mr. Regie David

Operations Manager The Results Companies Inc. 091*-***-**** Ms. Lailanie P. Berou

Compensation and Benefits EPMPC – Shakey’s Pizza (02) 839-0366 ; (02) 837 7815

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