Health Office Assistant
Resume:
Haley Malone
***********@*****.***
www.linkedin.com/in/haley-malone-ches-202717a4/
Houston, TX
SKILLS
Case Management Time Management Health Program Design & Implementation Health Advocacy Customer Service
Patient Advocacy Health & Welfare Benefits Navigation Time Management Human Resources Collaboration Data Entry
Communication Database Management Insurance Benefits & Claims Filing/Organization Patient/Family Education Writing Conflict Resolution Consensus Building Prioritization Assessments/Surveys Research Relationship Building
PROFESSIONAL EXPERIENCE
Kelly Services Sugarland, TX 2020- present
Epidemiologist (contract)
Team lead of Monitoring department for COVID response department using Texas Health Trace to manage 150-200 positive PCR cases by assessing the status of their symptoms on a weekly basis
Manages excel spreadsheet of actively monitored cases for over 6,000 positive cases and temperature logs for Texas Trace database to be used across various teams as reference for case progress
Attends weekly epidemiology, state, and COVID response team meetings to discuss CDC guidelines reforms, policy updates, and reassess COVID response team workflow
Communicates with over 500 community members and patients to educate them on COVID policies, clearance regulations, and general health guidelines via secure email, phone calls, and text message.
Coordinates with 5 team leads to resolve discrepancies, disperse work assignments to subordinates, and/or investigate any issues
Alight Solutions Houston, TX 2018 – 2020
Health Pro Specialist II
Communicate with 20 cross-functional team members regularly, building relationships throughout the company to ensure goal achievement.
Screen and answer up to 30 inbound calls daily regarding claims issues, access to care, prescriptions, dental and vision coverage, assess, determine, and facilitate the appropriate path to a timely resolution.
Coordinate 15-20 cases daily, scheduling conferences with providers/plans, verifying customer benefit information and providing weekly updates to customers, taking sole responsibility for case until resolution.
Utilize Microsoft OneNote and Synapse case management tool to document and track customer cases accurately and in compliance with HIPAA.
Educate up to 30 customers per day on benefit options & plan provisions and connect them to resources to support their healthcare journey, using expert knowledge that is continually augmented and updated.
Trusted team lead and trainer for over 15 surplus events affecting over 12,000 employees and new hire benefit outreach projects for approximately 17,000 qualifying employees.
University of Alabama – Dean of the College of Human Environmental Sciences Tuscaloosa, AL 2017
Office Assistant
Provided general support and guidance to up to 50 University officials, students, and visitors per day.
Wrote and disseminated communications regarding college programs to over 4,000 incoming students.
Transcribed correspondence received via email, phone, and verbal, producing accurate written records quickly.
Prepared regularly scheduled reports for the 4 academic advisors in the department.
Handled sensitive information regarding students, staff and faculty with strict confidentiality, according to the university’s policies and procedures.
Recorded, revised, and distributed minutes for weekly meetings hosted by Director of Student Services.
EDUCATION
Lamar University Beaumont, TX Expected 2020
Master of Public Health (Candidate) – Public Health Education and Promotion (GPA: 3.8)
Concentration – Health Disparities
Relevant Coursework: Epidemiology, Biostatistics, Research Methods, Health Program Administration, Social and Behavioral Sciences, Foundations of Health Promotion
Relevant Projects: CDCynergy Lite Health Program, Capstone Project - Childhood Obesity as it relates to Food Deserts in west Tuscaloosa, AL
University of Alabama Tuscaloosa, AL 2018
Bachelor of Science – Public Health
Concentration – Health Education Minor – Nutrition
Relevant Coursework: Epidemiology, Health Disparities, Statistical Methods, Design and Evaluation of Health Promotion Programs, Practical Applications in Health Promotion, Community Health
Awards/Honors: Dean’s List (2015)
Clubs/Activities: Eta Sigma Gamma Honor Society, Delta Sigma Theta Sorority
Relevant Projects: Poster Presentation “West Alabama Food Bank” – Undergraduate Research and Creative Activities Conference (2018)
Licenses & Certifications
Certified Health Education Specialist National Commission for Health Education Credentialing 2019 – 2024
TOOLS & TECHNOLOGY
MS Office (Word, Excel, PowerPoint, Outlook, Publisher) / Lotus Notes / OneNote / Synapse / Adobe Photoshop / Google Suite / Dropbox / Google Analytics / Texas Health Trace / Twitter / Sharepoint / CRM / Salesforce
ORGANIZATIONS
University of Alabama Alumni Association
National Commission for Health Education Credentialing
Society for Public Health Educators
VOLUNTEERISM
Relay for Life – Volunteer 2013
Eta Sigma Gamma, Inc. – Student Volunteer 2017 – 2019
West Alabama Food Bank – Meal Packer 2018
Freelance English Tutor 2019 – 2020
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