Business Analyst

Iram Naaz Khan

Business Analyst

Email: **********@*****.***

Ph: +1-702-***-****

Summary

● Around 5 years of experience in Information Technology with a thorough knowledge in Analysis, Design, Administration and business processes.

● Subject matter expert in data mapping, Customer Relationship Management (CRM) and business process flow, from process design to training and implementation.

● Successful in partnering with clients across Risk Management, Utilities, Airline Services, and publishing domains to deliver efficient operational systems.

● Experience with SQL, data mining, data visualization with tableau and other tools.

● Knowledge of implementation of statistical methodologies and worked on ETL and Oracle Business Intelligence tool.

● Contracted to conduct business process analysis and identify key issues, gaps and needs for an established multi-unit brick and mortar custom window coverings retailer.

● Produced a 6% market share increase in 2017 over 2018.

● University data science projects with statistical techniques for hypothesis testing or prediction using Correlation, Regression, Logistic Regression and ANOVA.

● Rebuilt vendor relationships, increased consumer engagement and improved sales team performance.

● Created and planned the financial, marketing, expansion and acquisition strategies and objectives for 2018-19.

● Developed process mapping of current and future business processes.

● Prototyped new procedures and trained new users on software enhancements.

● First project completed in 90 days in an industry that averages 10 months to completion; Client reported 40% reduction in processing time.

● Led project teams, internal and external, to achieve project defined milestones and deliverables.

● Conducted stakeholder Joint Application Design (JAD) interviews and facilitated meetings with project teams.

● Translated business user concepts and ideas into comprehensive business requirements and design documents.

● Created project plans in accordance with project management framework standards and procedures. Identified ongoing issues and gaps within project plans, in order to eliminate implementation issues.

● Created presentations in concise & well-researched manner on new product feature ideas & opportunities by collaborating with product owners.

● Interviewed business clients to analyze their business requirements and recommend and design technological improvements to their business processes and operational procedures.

● Good Knowledge of installation, configuration of MS SQL Server 2005, 2008 and 2010.

● Hands on experience in Performance Tuning, Query Optimization, Client/Server Connectivity.

● Strong knowledge in all phases of Software Development Life Cycle (SDLC) such as Developing, Testing, Migrating, Administrating, Security Management and 24/7 Production support.

● Good communication skills and ability to implement projects with demanding objectives. TECHNICAL SKILLS

Languages:

SQL, Python, Java, R, C, C++, HTML

Database: Oracle 8i/9i/10g/11g, SQL Server 2000/05/08/12, DB2, MS Access, Postgres. Tools:

Business View Manager, Info View, Web Intelligence, SQL Report Builder,JIRA, Service Desk, HP Quality Center, MS Project, MS Sharepoint DW Methodologies:

Data Warehousing Design, Data Modeling, Logical and Physical Design. Others:

MS Access, Quick Test Pro 10/11,, SOAP UI, Parasoft SOA 6.10, Selenium, SOAP UI, Risk management – Openlink Endur v16, v14 Statistical modeling, data mining

PROFESSIONAL WORK EXPERIENCE

NORTHPOINT DEVELOPMENT, MO, USA

Business Analyst Intern

June 2020-PRESENT

Description: NorthPoint Development is a privately held real estate development firm specializing in the development of Class A Real Estate facilities. NorthPoint was designed with a vision of creating unparalleled value and service to our customers.

Responsibilities:

● Reviewed Business requirements documents from and prepared functional specification documents and completed the report application development.

● Worked on Beyond Self Storage dashboard with price optimization techniques using Machine Learning and prediction models and applying basic statistical techniques for hypothesis testing or prediction using Correlation, Regression, Logistic Regression, ANOVA and Confidence Interval.

● Plotting data visualization graphs (bar, pie-chart, scatter plot, line bar, timeline analysis) for better understanding of current pricing and comparing it with competitors.

● Prepared Use cases, User guides and Activity flow diagrams, Workflow diagrams, considering the scope of the project with Microsoft VISIO, Excel, Word, PowerPoint

● Author detailed business requirements documents (BRD) and assessment of current OTC derivatives instruction trade management processes for front, middle and back office, reference data, data attributes and security management.

● Performed detailed analytics & GAP analysis involving the current state and proposed state analysis for Jira Projects.

● Installing the Business objects server 3.1 and reports for Enterprise server 4.1 in various environments.

● Managing the Business Objects Administrator job like creating Users, Group, granting permission to them. Creating a Report shortcut, maintaining the whole business objects system.

● Creating and managing the Publication (bursting) reports for large clients.

● Extensive use of Promotion Management for promoting objects from one environment to another in BI 4.1. Extensively used Excel functions in development, focusing on read/write integration to databases.

● Strong knowledge in all phases of Software Development Life Cycle (SDLC) such as Developing, Testing, Migrating, Administrating, Security Management and 24/7 Production support.

● Good knowledge in writing Business requirement documents, Functional requirements, Use case documents and Software requirement documents.

● An enthusiastic and project-oriented team player with solid communication and leadership skills and the ability to develop creative solutions for challenging client needs.

● Participated in the evaluation of business requests and/or modifications that will enhance operations and development activities.

● Support the creation and maintenance of comprehensive documentation and proactively identify new possible solutions.

Environment: Business Objects Designer, BO Web Intelligence 3.1, Business view manager, Oracle 11g, MS Access, MS Excel, JIRA, DEVOPS, Microsoft VISIO, Word, PowerPoint. TATA CONSULTANCY SERVICES, INDIA

Business Analyst

MAY 2016- AUG 2019

Description: TATA Consultancy Services Limited is an Indian multinational information technology service and consulting company headquartered in Mumbai, Maharashtra, India. It is a subsidiary of Tata Group and operates in 149 locations across 46 countries. TCS is the second largest Indian company by market capitalization. Client - British Airways, London, UK

Project: New Distribution Capability

Responsibilities:

● Implemented chat-bot on flight booking portal using Agile Software Development Process viz. Scrum.

● Conducted market analyses of product lines and the overall profitability by 85%, catered enhancements suggested by customers.

● Generated flight PNR, fixed high demand bugs reported by users leading to a 20% increase in quarterly profits.

● Assisted Project Managers in preparing project plans, the Project schedules, establishing Milestones, work breakdown structure (WBS), maintained the RACI chart to manage overall project risks and mitigation plans.

● Developed and monitored data quality metrics and successfully released many high-quality versions of NDC.

● Minimized defects in software application by collecting, reviewing, managing, and monitoring software application defects in JIRA through resolution as reported by various internal and external customers as Defect Manager.

● Conduct user training on flight operations applications.

● Create UAT test cases for end to end flight operations scenarios (Contracts - Invoicing).

● Independent analysis of requirements to create UAT scenarios and test scripts.

● Requirement gap analysis for integrated global application.

● Update Business requirement document and application help documents.

● Technical expertise in Analyzing, Design, Implementation and administration of security models with row level data security, role-based security etc in Business Objects

● Created Reports using all the BO functions like Drill Down, Prompts, Dimensional and Measure variables to show accurate Results

● Improved the performance of Dashboards and Reports by identifying and removing Bottlenecks Worked closely with DBAs to create aggregate tables to support Universes and dashboard Environment: Business view manager, Oracle 11g, MS Access, MS Excel, VSCode, UAT/PROD/TEST/DEV, CAPTWO framework, JIRA, TABLEAU, PowerPoint.

Client - State Bank of India, Mumbai, India

Project: Loan Origination System

Responsibilities:

● Participated in project planning sessions with project managers, business analysts and team members to analyze business requirements and outline the proposed solution.

● Managed Business Objects Administrator responsibilities, creating user groups, access rights, assigning rights and folder access, automation of reports, broadcasting reports and publications.

● Developed complex reports using drill down, slice and dice, master/detail for analysis purpose and headcount.

● Participate in brainstorming sessions on quality analysis, manual and automated testing and defect tracking tools.

● Implemented Web service for Online Customer Acquisition Solution (OCAS) on SBI website in order to provide loan functionality and reduce the processing time of loan and provide 83% of client satisfaction.

● Created an error repository and managed the testing process with the QA team through logging and tracking defects using HP Quality Center, maintained Requirement Traceability Matrix and Security Matrix along with writing Test Scripts, Test Cases for UAT/test/Pre-Prod.

● Responsible for Risk Analysis to detect the risks associated with the development of the new system. Additionally, formulated a Mitigation Plan to remove or reduce risks of high severity and one that would have major financial impacts.

● Improved cycle time, wait time, non-value-added processes and reporting requirements for each program area and increased efficiency to quantified measures.

● Used MS Office extensively (Word, Excel, Visio, Power Point, Outlook) for analysis, presentation and documentation throughout the project.

● Interactive dashboards were developed for executives to visually evaluate different scenarios by adjusting key variables.

● Developed formatted reports involving cross tab, table/section breaks, multi data providers, and derived tables.

● Extensively involved in using formula fields, parameter fields, group selection and record selection.

● Provided support to CDES (consumer data enhancement services) reports and extensively involved in report bug fix.

● Created summarized views and involved the database team in reporting data mart development to improve the performance of the reports.

● Optimized the usage of user objects, conditions and universe level filters.

● Provided training for the end users for generating their own reports. Environment: SOAP UI, MS Office, Eclipse, Postgres, IntelliJ Idea, Maven repo, MS Visio, Rational Rose, Rational Requisite PRO, Oracle 10g, SQL, PL/SQL, Dashboard Manager. YPSILON IT SOLUTIONS PVT. LTD, INDIA

Business Development Analyst

JAN 2014 – MAY 2016

Description: Ypsilon IT Solutions is complete spectrum of mobile app development and web solution help startups, small- medium enterprises, and organizations to create outcome-focused solutions with enhanced agility that help them to rapidly reshape, renew and build new capabilities for their business. It is differentiated and personalized services arm brands with the right tools, technologies and quality processes so as to maximize value from IT investments. Responsibilities:

● Experience in estimation, test case preparation, and coordination and provide execution support to business users/stakeholders.

● .Resolve requirement gaps by interacting with client business groups and client development teams.

● Mentor team providing insight on overall integration between applications tested and data flow involved.

● Execution of automated regression test suite using QTP.

● Anchor daily defect call with client stakeholders and vendors for faster resolution of the defects and test reporting.

● Involved in localization testing, cross browser testing, regression testing in addition to functional testing.

● Conducted functional, regression, and automation testing.

● Performed test planning and estimation.

● Prepared Test Strategy, Test Plan documents.

● Developed complex reports that involved multiple data providers, cross tabs, bar charts, pie charts, complex variables and calculation contexts.

● Worked on the Query Panel, prompts, report layout and Re-formatting.

● Generated analytical reports using Slice and Dice, Drill Down, Cross Tab, Master Detail and Formulae features.

● Involved in optimizing the universe developing time and SQL tuning to increase the query performance.

● Involved in creation of filters, prompts and setup hierarchies for Multidimensional Analysis.

● Involved in troubleshooting the visualizations for various problems faced during data connectivity.

● Applied sections, breaks, calculation, report filters and query filters and displayed the information in different blocks.

● Data validation has been done for various sources to target mappings.

● Design the technical documentation for Source to Target Mappings.

● Created Business Objects Repository while building Business Objects solution and Created and tested classes and objects to organize the Universe.

● Published and scheduled Business Objects Reports to users using a broadcast agent to run the reports automatically.

● Performed Unit Testing, System Testing and Performance testing for each report. Environment: Web Intelligence, SQL SERVER 2008, RACI Matrix, SharePoint, Business Objects, Load Runner, JIRA, ClearQuest, Sprint Backlogs, Test Director, MS Project, Win Runner, Team Foundation Server, Visual Paradigm, MS Office, Windows.

EDUCATIONAL QUALIFICATION

Master of Science, Information Technology, Northwestern University, USA (GPA: 3.84) Bachelor of Engineering, Computer Science, Rajiv Gandhi Technological University, India (GPA: 3.6)

Contact this candidate