Front Office

ABU HASAN

Flat *, * Three Colt Street, London E** 8GN

M: 079**-******, E: ***********@*******.***

PROFILE

I am a person that has experience in administration and customer service. I would describe myself as a friendly, hardworking, helpful, honest and reliable person that will give commitment and effort to any given job or task. I can work on my own initiative and as part of a team from which I have learnt from employment, studying and personal life.

WORK EXPERIENCE

July 2019 – Dec 2019 hub By Premier Inn London City Bank Nights Team Leader

Responsible for the safety and security of guests/building

Check in late arrivals and deliver friendly authentic service

Perform tasks such as deep cleaning/stock up bar/breakfast set up

Complete end of day procedures/banking/counting safe/opening till

November 2018 – July 2019 Novotel Paddington Front Office Night Supervisor

Delegate and assign tasks during shifts and control completion of audit processes

Patrol all areas of the hotel on a regular basis and to make a report of any fire or hazards or maintenance problems

Make sure all team members are providing excellent service to guests

Assisting other departments in order the business to perform to a good standard

July 2017 – Nov 2018 Amba Hotel Charing Cross Night Receptionist

Welcome all guests to the hotel and ensures the arrival and departure experience is friendly and efficient.

Ensure that all calls, internal and external are answered promptly and professionally

Carry out general administrative tasks

Promote upgrades and up sells hotel products and services when appropriate

Dec 2014 – July 2017 The Co - Operative Food Customer Team Member

Checkout Operations

Replenishment

Parcel service

News/Magazines

Jul 2012 – Sept 2012 G4S PSA Screener

Detect and identify prohibited items

Operate walk through metal detection equipment

Conduct secondary screening/searching of pedestrians through designated ‘‘person search’’ techniques, (assisted by handheld metal detection devices)

Perform Bag Loader or Pacer roles at designated area in the absence of a volunteer

Jul 2011 – Mar 2012 Carlisle Events Event Steward

Providing a warm welcome to people at the events and treating them with courtesy and respect at all times

Directing/chaperoning individuals/crowds to appropriate areas/seating

To be fully conversant with emergency evacuation procedure and fire regulations

Checking tickets at entrance to building/ event site to check that everyone has a valid ticket

Mar 2009 - May 2009 Island House Community Centre Receptionist

Monitor security cameras

Issuing keys and equipment for the building

Answer telephone, photocopying, filing and distributing post

Using MS Office, Emails and internet to communicate and prepare reports

Jan 2009 - Mar 2009 Stratford Magistrates Court Help Desk Assistant

Providing basic information on court procedure

Listening and empathising with a wide range of court users

Assisting in the completion of court forms

Signposting court users seeking specialist help to appropriate agencies, e.g. debt, housing, drugs

EDUCATION & QUALIFICATIONS

Sept 2005 – June 2008 University of Westminster

LLB (Hons) Law (2:2)

Aug 2003 - May 2005 Newham Sixth Form College

A-Levels (Law, Psychology and Business Studies) AS-Level European Studies

Sept 1998 - Jun 2003 St Paul’s Way Trust School

GCSEs (7 including English, Maths and Science) GNVQ ICT

Feb 2019 Pool Responder + First aider Safety Training Award

KEY SKILLS

Computing Skills

Microsoft Office: Word (Intermediate), Excel (Intermediate), Powerpoint (Intermediate)

Typing Speed: 30 Words Per Minute (99% Accuracy)

Internet: Research, E-mail, Micros, Opera, FOLS, BART, KABA

Communication Skills

Languages: Bi-lingual (English/Bengali/French)

University: Debating, Negotiating, Presentation, Group Work

Work: Reading (Letters, Instructions), Listening/Talking (Phone, Face to Face)

Personal Qualities

Punctual

Organised

Team Player

Problem Solving

Time Management

Willing to Learn

Attention to Detail

INTERESTS

Regularly play/watch sports (Football/Cricket/Snooker etc), occasionally like to read (Books/Comics/Magazines etc) and going out (Sightseeing/Travelling/Socialising etc).

REFERENCES AVAILABLE ON REQUEST

Contact this candidate