Manager
Resume:
Precious Prentiss
***** ******* ***** *** **** C Baton Rouge, La 70818
ade4wo@r.postjobfree.com
Summary of Qualifications
Medical Billing & Coding graduate with an Associate in Business Administration who is well organized, detail-oriented, as well as strong time management and problem solving skills. Over 8 years’ experience in customer service and management. Ability to establish and maintain positive working relationships with patients and coworkers. Skilled multitasked with the ability to manage multiple projects and consistently meet deadlines.
Education
Medical Billing & Coding Diploma Graduation Date: Dec. 2017 Virginia College
Associate of Science in Business Administration Jan. 2010 Colorado Technical University
Skills
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Scheduling
Medical Terminology
Management Experience
Records Organization and Management
ICD-9, ICD-10, HCPCS, CPT
Medical Insurance Carriers
HIPAA Compliance
Great customer service skills
Data Entry
Communication
Microsoft Office
Information Technology
Spreadsheets
Attention to Detail
Multi-Tasking
Time Management
Accounts Receivable
·
Employment History
Patient Access Rep 1 Our Lady of the Lake Regional Medical Center March 2017-September 2019
Register new patients and update existing patient demographics by collecting detailed patient information including personal and financial information
Checking Patient Insurance for Eligibility and Accuracy
Preparing Spreadsheets for Patient logging
Maintain and manage patient files
Answers the phone while maintaining a polite, consistent phone manner using proper telephone etiquette
Negotiating Patient Payment Financial Responsibility
Training new and current coworkers on job expectations and new programming
Medical Billing and Coding externship Healthcare First Clinic October 2016-December 2016
Register new patients and update existing patient demographics by collecting detailed patient information including personal and financial information
Schedule patient appointments
Responsible for making patient appointment reminder calls
Maintain and manage patient files
Answers the phone while maintaining a polite, consistent phone manner using proper telephone etiquette
Shift Manager McDonald’s March 2012-May 2016
Oversee all operations from greeting customers to the quality and speed of service
Manage 9-15 employees per shift
Organize and direct crew members on all stations to ensure a smooth and efficient operation
Support Manager of signage
Establish position charts for employees
Handle customer complaints efficiently, politely and professionally
Shift Manager Pizza Hut February 2005-January 2012
Responsible for creating employee schedules
Trained new employees on duties and responsibilities
Supervised 5-12 employees each shift
Checked in truck deliveries to ensure accuracy
Assisted in other areas of restaurant when needed, such as waitressing, cooking, cashiering, and answering customer calls
Front Office Manager Moreau Pediatrics Physical Therapy September 2019-current
Check-in
Educates patient on their insurance benefits
Stats
Check out/collection of balances
Scheduling established patients
Logbook
Medicare Tracking
Patient Issues
MD/Ins pending
Ensure all front desk staff are providing exemplary customer service
Communicated with patients, physician offices, case workers
Deposit
Filing
POC updating
Discharges
Medical Records
Callbacks
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