Manager Customer Service

CELESTE GOMEZ

Ph: 336-***-****

**********@*****.***

Professional Summary

Highly motivated recent college graduate looking for new opportunities to apply and expand my knowledge. Bilingual and committed to gaining more experience in a professional law setting surrounded by experienced legal professionals.

Skills

• Decision Making • Excellent Communication Skills

• Leadership • Reliable

• Excellent Organizational skills • Great Customer Service

• Creativity • Teamwork/ Collaboration

Education

Bachelor of Arts: International Studies May 2020

Queens University of Charlotte Charlotte, NC

• Minor in Pre-law.

• Member, Ukulele Club Rotaract Club RUF Club

• Volunteer, Center for Community Transition.

High School Diploma Jun 2016

Southwest Guilford High School High Point, NC

Experience

Barista Sep 2018 Mar 2020

Dilworth Coffee & Arthurs Wine Shop Charlotte, NC

• Recommended products based on solid understanding of individual customer needs and preferences.

• Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.

• Trained new team members with positive reinforcement and respectful, encouraging coaching.

• Worked closely with manager to solve problems and handle customer concerns. Tour Guide Aug 2018 Apr 2019

Queens University of Charlotte Charlotte, NC

• Researched and studied on topics pertaining to tour locations.

• Answered questions, pointed out important features, and offered further details about special exhibits to educate visitors.

• Provided information through narratives on various sites throughout the campus, relaying little-known stories to provide interest.

Restaurant Hostess Jun 2016 Aug 2018

Pancho Villas Mexican Restaurant High Point, NC

• Supervised server balance and monitored table turnover to accurately seat customers and keep customers happy.

• Supported servers, food runners and bussers with keeping dining area ready for every guest.

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