Sales Customer

MF Marcos Favela

630-***-**** E: **************@*****.***

Bensenville, IL 60106

PROFESSIONAL

SUMMARY

Lead Assistant with talent supporting senior managers and upper management in decision making and improved productivity. Manage administrative and clerical functions, scheduling, logistics, meetings and provide follow-up on important projects and initiatives. Strong organizational and communication skills with attention to detail and accuracy.

Team Leader experienced in directing activities of workgroups. Develop strategies, provide training, set goals, and obtain team feedback. Excellent interpersonal and communication skills. Big picture focus, communicating goals and vision to succeed. Problem solver, networker, and consensus builder. SKILLS Team Oversight

Sales

Sales Goals

Product Knowledge

Daily Workflow Improvement

Safety processes and procedures

Staff education and training

Client Service

Packing and shipping proficiency

Technical knowledge

Scheduling

Staff Management

Customer Complaint Resolution

Quality Management

Telemarketing Expertise

Complaint resolution

Sales expertise

Performance improvement

Troubleshooting skills

Heavy machinery safety

WORK HISTORY TEAM LEADER 02/2020 to CURRENT

Eurotech Construction Bensenville, IL

Optimized customer support by establishing collaborative service environment.

Modeled exceptional customer service and mentored associates on direct link between revenue growth and customer loyalty.

Measured customer support success with clear metrics in a specific timeframe.

Established open and professional relationships with team members which helped resolve issues and conflicts quickly.

Coordinated all treatment and placement activities, while supervising team. Molded team and embraced change to adapt within dynamic market. Created customer support strategies

Built strong relationships with customers through positive attitude and attentive response.

Led team of 10+ members while providing exceptional customer service. Planned, managed and directed daily board operations to increase revenue and reduce costs through P&L analysis.

Assisted Recruiting with new hire processing and existing training programs.

TEAM LEADER 08/2016 to 02/2020

Metro Staff Inc. Itasca, IL

Worked closely with coworkers to strategically plan for company growth. Organized documentation

Prepared packages for shipment, pickup and courier services for prompt delivery to customers.

Drafted agendas, recorded minutes and created Word documents for safety meetings.

Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.

Sorted, opened and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements. EDUCATION Business Business Administration And Management EXPECTED IN 05/2023 College of DuPage, Glen Ellyn, IL

Contact this candidate