Lourdes Roig

Lourdes I Roig 786-***-****

***** ** **** ******, *****, FL 33183 ******@*****.***

Professional Profile

A career-oriented professional, experienced and knowledgeable with excellent customer service and analytical skills.

Professional Experience

United Health Group, Doral, FL

September 2015-May 2020

Transportation Coordinator

Responsible for coordinating transportation activity throughout Miami-Dade County ensuring high member and clinic satisfaction through efficient coordination of pick-up and return schedules.

Monitoring driver locations, mileage, city conditions, vehicle status, patient locations, clinic locations and time frames.

Communicates with drivers, inbound teams, providers, clinic staff and co-workers.

Coordinates transport activity including pick-ups, returns, will-calls, discharges and transfers.

Work with management team to identify and forward potential Quality of Care complaints.

Universal Protection Service, Miami, FL

September 2013-September 2014

Security Officer Supervisor

Maintains safe and secure environment for customers and employees by patrolling and monitoring premises and security personnel.

Monitoring surveillance equipment, inspecting buildings, access points, permitting entry.

Write reports of daily activities by recording observations, information, occurrences and surveillance activities.

Prevent loss and damages by reporting irregularities; informing violators of policy and procedures.

Answer alarms and investigate disturbances.

Royal Caribbean Cruise Lines, Miami, FL

April 2013 – April 2018

Pier Agent

Provides support in all aspects of shore-side operations, computerized check-in of guest sailing on Royal Caribbean International, Azamara Club Cruises, and/or Celebrity Cruises, airport processing, hotel, transportation, and luggage operations.

Responsible for assisting and transporting passengers requiring wheelchair assistance at the Port of Miami.

Direct and assist guest in all aspects of the operation.

Perform clerical support and/or analyst for an assigned area.

Beckman Coulter, Miami, FL

January 2012 – January 2013

Technical Support/Customer Service

Provide supplemental support and guidance for end users, test and evaluate hardware performance, assuring compliance with existing operating environment standards.

Assurant Group, Miami, FL

February 1992 – July 2011

Operations Analyst III

Documented help desk tickets/resolutions, and provided overall assistance in daily administration of Novell Netware 4.11 Network.

Assisted in software selection and development procedures.

Operations Analyst II

Gathered business requirements and performed troubleshooting for production problems/issues, prepared test scripts, performed testing and evaluate results.

Identified and implemented technologies and methods of using existing technology to help users work more efficiently.

Operations Analyst I

Skilled in providing customer and End-User help desk support.

Worked closely with operations area, sales, IT and business clients.

Computer Skills

Microsoft Windows XP, ERP and Property Management System (PMS), UNIX, TCP/ IP

Microsoft Office Suite (Access, Word, Excel and Power point.

Lotus Notes, Microsoft Outlook, VCC Desktop.

Certifications

TWIC – Transportation Worker Identification Credential

Security Guard – Class D License

References

References are available upon request.

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