Personal Assistant Officer

Ng Pei Pei

Blk *** Hougang Ave *, #**-***, Singapore 530640

Mobile: +65 9757 8850

Email: ********@*****.***.**

PERSONAL DETAILS

Date of birth: 10 December 1979

Nationality: Singaporean

Marital Status: Married with 2 kids

SKILLS

Languages: English - fluent; written and spoken

Chinese – fluent; spoken

Computer skills: Proficient in MS Office suite, Share point and Etc. Able to undertake web research.

Other attributes: Detailed, conscious and motivated WORK EXPERIENCE

2 July 2018 till now

Continental Automotive Singapore

Team Assistant

● Handle all administrative requirements for new joiners and departures of the team

● Manage the team calendar, schedule meetings and appointments.

● Manage bosses outgoing and incoming correspondence (e-mail, letters, packages)

● Manage bosses call and redirect them appropriately.

● Attend to guests and refreshments for meetings.

● Provide all admin and IT support to the team inclusive travel arrangements and claims, stationery supplies, meeting agenda and documents to department share point, etc

● Monitor and do team expenses claims.

● Arrange and attend team/department meetings and prepare Minutes of Meeting.

● Collation of and Budgeting report and Cost Allocation Plan for the team.

● Manage all systems application (CEOS/PO, e-sign, ePR, eCR, eSR, room booking, visitor management, Employment data change, Non-Disclosure Agreement (legal), team wellness and training management)

● Organize events and workshops.

● Any other ad-hoc duties assign by bosses and team member. Last drawn salary: $5, 515

Reason for leaving: Company undergo restructure – change of bosses and department. 8 June 2015 till 29 Jun 2018

OCBC Bank

Assistant Manager / Administrative support

● Handle all administrative requirements for new joiners and departures of the team

● Manage team compliance, audit and regulatory issues and completion status

● Manage the team calendar, schedule meetings and appointments.

● Provide all admin and IT support to the team inclusive travel arrangements and claims, stationery supplies, uploading of reports (eg BBCA reports) / documents to department share point, etc

● Monitor team expenses.

● Attend all related meetings and promptly initiate Self Assessments ie CSA, RRSA and RCSA in eORM system for approval

● Maintain team share point.

● Attend BCM related meetings, provide updates to team members on all BCM matters and upload to ORM share point when required.

● Collate guidelines and Notices update, Exception monitoring Reports (Credit Agreement Documentation Standards, Collateral Management Policy, Corporate Credit Policy, Counterparty Credit Risk Mgt Policy, TEA Policy, CG&RM Policy, Treasury Doc Standards Policy and Showstopper Procedure).

● Annual review and collation of Fixed Asset Report for Approval.

● Monthly arrangement of CRMC meetings and collation of reports to share point prior to meeting. Filing of all soft and hard copies for future reference.

● Arrange and attend team project meetings and prepare Minutes of Meeting.

● Annual collation of Finance and Budgeting report and Cost Allocation and Operating Plan to review by Head Group Policy.

● Redirect queries from “Ask Risk Policy” mailbox to relevant policy owner within 24hours.

● Process applications of other team colleagues access to the relevant Group Policy share point within 24 hours.

● Collate Core Credit Policy Quiz report (for New Joiner, BU and CAO) and to liaise with vendor ensure that the quiz is updated in the system and track prompt completion of staff.

● Collate and analyse Policy Inventory reports before transferring the data to management meeting presentation slide.

Contribution to this position –

1) Redesign workflow using digital technology to simplified work process. 2) Automating data with many formulas in excel instead of manual analysis. Challenges faced – taking over VP job duties which is not my specialties and having issue getting the data from subsidiaries and oversea office.

Last drawn salary: $4,850

Reason for leaving: Looking for a change of career direction and plan for further study. May 2013 till May 2015

Temasek Management Services

Personal Assistant to the Managing Director of Real Estate Team

● Routes and answers correspondence not requiring the attention of the MD.

● Follows-up on matters that are pending and awaiting decision.

● Organises and maintains an up-to-date filing system that provides quick and efficient reference for the MD.

● Manages the MD’s scheduling meetings and appointments.

● Manages restaurants reservation for the team for meetings.

● Maintains confidentiality on situations as required.

● Organises business travel for the MD and the team including airfare, overseas hotel, transport arrangements and visa applications. Ensures complete and efficient documentation for travel requisition.

● Process all expense claims for the MD and the team (13 colleagues).

● Assists overseas visitors in local hotel reservations and flight re-confirmation as and when required.

● Assists the MD in the preparation of notes/materials for meetings.

● Prepares slides for presentation, which requires some individual judgement and creativity, for the MD.

● Administrative support and assists Senior Managers and other team members when necessary.

● Manages MD’s office in his absence and ensures all matters requiring MD attention are redirected with discretion and attended to meticulously.

● Coordinates with department coordinators to ensure that administrative office information and procedures are updated and complied with efficiently.

● Minutes taking during weekly meeting and secretary meeting (once per year on rotation).

● Collating information and compile weekly report for the team.

● Compiling finance and budgeting report yearly.

● Booking and setting up of meeting rooms, as well as ordering of food or catering for meetings and events (Birthday lunches, SMM lunches, monthly breakfast, Temasek Hour etc.)

● Ordering and maintaining stationery supplies.

● Sending of Christmas and Chinese New Year card during seasons and Yearly Company Review Report to companies.

● Sending Mooncakes to company personally during seasons.

● Plan and manage team events and team trips.

● Collecting and disputing of letters and couriers.

● Buying lunches and drinks for the team during meeting.

● Bring MD’s laundry for cleaning nearly every week.

● Running personal errand for the MD.

● Cover reception duties during receptionists meetings.

● Carries out any other duties as and when assigned by the MD. Contribution to this position –

1) Contributing new and creative ideas during secretaries meeting to organise big event like Management meeting, Birthday month celebration, Friday chill out/breakfast and Temasek Oversea event.

2) Always volunteer to test new system.

Challenges faced – resolving Visa application issue with various embassy due to bosses nationality restriction.

Last drawn salary: $3,700

Reason for leaving: Company undergo restructure – change to under subsidiary company which has less benefit.

August 2008 - Apr 2013

Ong&Ong Pte Ltd

Personal Assistant to Group Chief Operating Officer and Secretary to the Team

● Routes and answers correspondence not requiring the attention of the Group Chief Operating Officer.

● Follows-up on matters that are pending and awaiting decision. Ensures datelines for projects are met and outstanding matters are attended to in a timely manner.

● Maintains confidentiality on situations as required.

● Organises and maintains an up-to-date filing system that provides quick and efficient reference for the Group Chief Operating Officer.

● Manages the Group Chief Operating’s scheduling meetings and appointments.

● Organises business travel for the Group Chief Operating Officer including overseas hotel and transport arrangements.

● Coordinates business travel for all travelling personnel including application for the necessary visa applications in the team. Ensures complete and efficient documentation for travel requisition.

● Process all expense claims for the whole team.

● Assists overseas visitors in local hotel reservations and flight re-confirmation as and when required.

● Assists the Group Chief Operating Officer in the preparation of notes/materials for meetings.

● Prepares slides for presentation, which requires some individual judgement and creativity, for the Group Chief Operating Officer.

● Administrative support and assists Senior Managers and other team members when necessary.

● Manages Group Chief Operating Officer in his absence and ensures all matters requiring Group Chief Operating Officer attention are redirected with discretion and attended to meticulously.

● Coordinates with department coordinators to ensure that administrative office information and procedures are updated and complied with efficiently.

● Preparing written correspondence and meeting minutes and coordinate the dissemination to relevant team members.

● Minutes taking during Corporate Management Meeting.

● Collating information and compile monthly report for the team.

● Serve food and drinks to guests.

● Booking and setting up of meeting rooms.

● Ordering and maintaining stationery.

● Carries out any other duties as and when assigned by the Group Chief Operating Officer. Contribution to this position –

1) Set up the department and studio from stretch. First staff of the team before the Group COO is in and expended till the strength of 24 staffs.

2) Give ideas to design during team meeting and the project run well with good sales and even won award.

Challenges faced – Projects have close timeline, have to rush tenders till late hour and hand-in to HDB personnel personally since close to or late for dateline. Last drawn salary: $3,060

Reason for leaving: Looking for better career prospects, professional growth and work opportunities.

April 2008 - July 2008

Standard Chartered Bank

Secretary to Four Directors (Temp position)

● Provided general secretarial support including schedule management for four expatriate bank directors (2 Australian, 1 Britain & 1 Indian)

● Managing the day-to-day running of the office

● Organised travel arrangements from air fare to hotel reservations and transportation; prepared any expense claims upon completion of travel

● Booking and setting up of meeting rooms

● Serve food and drinks to guest

● Ordering and maintaining stationery

● Compiling of monthly and weekly report

Last drawn salary: $2,500

Reason for leaving: On 4 month contract, so looking for permanent position. November 2006 - April 2008

AIA

Secretary to insurance agent

● Provided secretarial support with an element of cold calling and telemarketing

● Doing surveys for leads

● Liaised with clients to maintain relations

● Provided general secretarial support including schedule management for the manager Last drawn salary: $1,800 (excluding commission)

Reason for leaving: Manager resigned.

November 2003 - November 2006

OCBC Bank

Bank Teller

● Handling of a range of banking transactions including deposits, remittance and foreign currency time deposits

● Client management duties included providing solutions to the customer’s needs, introducing new products, attending to any queries, etc.

● General administrative duties.

● Compiling of report

Last drawn salary: Average of $2,700 per month (inclusive of commission) Reason for leaving: Looking for better career prospects, professional growth and work opportunities after obtain my diploma certificate

June 1998 – November 2003

Regent Flowers Trading

Secretary

● General secretarial and administrative duties, including managing the Director’s daily schedule

● Maintaining utmost confidentiality when handling company information as required by the current role

● Preparing written correspondence and taking of meeting minutes and coordinate the dissemination to relevant team members

● Assisting in the planning of meetings, including coordination of conference calls, ensuring attendees have necessary documentation at hand prior to the meeting/call

● Provide support in the preparation of meeting agendas, presentation materials

● Coordinate travel arrangements including application for the necessary visa applications and collating expense claims

● Handling of mail services

● Handle customer enquiries and complaints

● Handle all PO and orders

Last drawn salary: $1,500 per month

Reason for leaving: Family business and parents sold off the business. EDUCATION

Minutes Writing Certificate – Aug 2009

MDIS, 2005 – 2006

Diploma in Business Management

Jurongville Secondary School, 1994 – 1997

GCE O Level

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