Muhannad Shawar

Dublin, Ohio ● Phone: ***- ***-**16

ade4pd@r.postjobfree.com

Executive Summary

I have extensive experience in both public and private business sectors. I am able to manage and supervise all daily functions of a business. Experienced in maintaining merchandise, marketing, and budgeting. Outstanding hands-on leader who motivates, trains, and provides guidance to employees to ensure consistency of productivity and professionalism. I am a strategic problem-solver with ability to work across levels of an organization to ensure customer satisfaction.

Core Competencies

Project Leadership Consumer-Relations Organization-Planning Market-Analysis Evaluation and Decision-Making Conflict Management Resolution Budget Collaboration Communication Contract Negotiation Buyer Sales Specialist

Accomplishments

Determined marketing and product trends related to Jewelry and increased sales by 40%

Recruited, hired, trained, and supervised 40 employees

Established budgeting for business expenditures, wages, and inventory purchasing for 3 business locations, maintained merchandizing and store layouts and guidelines

Staffing, training, performance evaluations, scheduling, and discharge of 8-40 employees

Work Experience

Independent Contract Driver, Uber/Lyft

August 2017-Present

To gather clients from a set destination to a predetermined destination in a safe and friendly manner while maintaining excellent customer service by communicating with the client and adjusting to various situations while representing two national brands.

Substitute Teacher. Upper Arlington School District

October 2016-May 2017

I substituted in grades K-12, Special Education, and Intervention Specialist in several different schools in the Upper Arlington School District.

Sales Specialist. Fletcher Jones Honda, Chicago, IL

September 2015- June 2016

To promote the sales of new and pre-owned Honda vehicles while achieving sales goals and creating repeat client business to achieve 80% of goals. I also Negotiate purchase deals with clients through direct marketing in e-mail, text messages, and phone calls. Created a positive customer service atmosphere and represent the Honda brand.

Multi-Unit Manager/Supervisor. Peak Concepts. Denver, CO

March 2015- June-2015

I was a Multi-Unit Manager of 5 retail locations in Denver International Airport in which I supervised 40+ employees, maintained store appearance, assisted with merchandise placement, negotiated with new vendors, and increased customer service performances reviews. I also recruited employees as well.

Luxury Sales and Customer Service Specialist. Neiman Marcus. Denver, CO

September 2014- February 2015

Sales Specialist of Gurhan, David Yurman, John Hardy, Ipollita, Etc. Created direct marketing e-mails to clients as well as texting and direct conversation by phones. Enhance customer awareness of rewards and loyalty programs

Business Owner. Keystone Jewelers and Jewelry at the Square. Denver, CO

May 2004- August 2014

Directed day to day business operations, budgeting, purchasing, hiring, and produced all marketing and media related items, managed inventory $250,000-$500,000

Expanded business and increased sales in consecutive years

Maintained customer service through one on one service

Negotiated with vendors in USA, Hong Kong, Thailand, India, and Italy

Merchandise were a mixture of modern, contemporary and Native American designs

Manager. Aspen Jewelry Company. Aspen, CO

August 2003 – May 2004

Managed the daily operation of a high-end jewelry company

Maintained customer service through one on one service

Handled daily cash deposits, payment of bills, maintained company payroll and opening and closing procedures

Luxury sales of brands such as Breitling and Roberto Coin

Teacher. Salam School. Milwaukee, WI

August 2000 – August 2003

Third and fourth grade teacher of 25 Students

Worked on creating a curriculum and new school projects

In 2002, mentored 10 students in a city wide civil engineering competition to promote a community/city model, finishing in 3rd place out of 25 of contestants

Collections Service Representative. Bank One. Milwaukee, WI August 2000 – August 2001

Recovered funds from over 60% of customers contacted

Education

University of Wisconsin, Milwaukee. Bachelor of Science in Education.1999

Skills

Languages: Arabic (Second Language)

Computer Skills: Word, Excel, and PowerPoint

References

Danny Badwan (Business Partner). 970-***-****

Rene Shepard (Supervisor- Neiman Marcus). 720-***-****

Sylvia Aragon (Owner- Peak Concepts). 303-***-****

Davie Anderson (Sales Manager-Fletcher Jones Honda) 312-***-****

Muhannad Shawar

Dublin, Ohio 43017

970-***-****

ade4pd@r.postjobfree.com

To Whom It May Concern,

I appreciate your time and consideration in reading this letter as I am writing to express my interest in a full time position in Columbus, Ohio. I have experiences in all aspects business management and ownership (Multi-Unit), as a recruiter, negotiator, trainer, customer service specialist, sales (luxury), marketing, and as a buyer. I also have experience in the field of education as a teacher.

From my extensive work history, I have first hand experience in the different structures of businesses. Through my experience, I have gained the ability to effectively work with different backgrounds and successfully solve situations that will enhance a company’s performance. As I foresee this position as having similar attributes as those I have used as a business owner, manager, and educator; I am confident that your organization will benefit from my past experiences from my own businesses as well as other entities I have been involved in including my time as a teacher. As a business owner (Keystone Jewelers and Jewelry at the Square) and as a multi-unit manager (Peak Concepts) I understood the importance of creating a positive environment that enhanced a company’s goal to be successful.

With twenty years of customer service experience in retail and education I always looked at a problem as a question to a needed solution. My goal was to always solve that problem to enhance future goals. As I see myself as a candidate with many attributes and potential contribution, I hope for the opportunity to discuss this position with you in more detail. Thanks again for your time and consideration. Please feel free to contact me with any further questions.

Best Regards,

Muhannad Shawar

Muhannad Shawar

ade4pd@r.postjobfree.com

970-***-****

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