Office Sales

Chel'lee Spearman

**** ***** ***** ****

Centerville, Ohio

45459

Phone:937-***-****

PNC Bank

December 2006- October 2018

Loan Support Analyst I

Responsible for reviewing government loan files ensuring documents are present and executed accurately and completely.

Identifying defects during the audit and documenting the defects within the post-closing tracking system.

Responsible for entering loan data into the Agency website. (FHA, VA and Rural Development).

Processes and/or reconciles varied and moderately complex transactions in accordance with established policies and procedures.

Provides responses and documentation to inquiries and ad hoc requests.

Completes research and provides feedback on workflow and work received.

Assesses and effectively manages all the risks associated with the business’ objectives and activities to ensure the activities are in alignment with business’ risk appetite and management framework.

Partners with internal and/or external business partners to route communications, documents or other action items to complete transactions.

Reviews transactions, related documents and verifies work processes to ensure completeness, accuracy and conformance to establish service levels and applicable policies and procedures.

Executes varied transactions/processes utilizing standard procedures.

Specific responsibility for one or multiple specialized products, functional areas or for large, complex and sensitive assigned accounts or portfolios.

Ensures the appropriate materials and documentation are available to complete transactions. Dinsmore & Shohl

June 2019-Present

File Clerk

• Check incoming paperwork (correspondence, invoices etc.) and make copies before distributing

Sort all papers alphabetically and according to content, dates, significance etc.

• Create or update records with new files and information

• Store all paperwork in designated places securing the important documents

• Enter paperwork into an electronic system either by data entry or by using optical scanners

• Deal with all requests to access files and keep logs of borrowed papers

• Develop an efficient filing system to make updating and retrieving files easier Key Bank

March 2006-December 2006

Answer Bank Customer Specialist

Provided quality and timely assistance to banking professionals with client accounts.

Processed corrections for savings, checking, Certificates of Deposits, Home Equity Line of Credit accounts according to company guidelines and FDIC regulations. Ge Consumer Finance

Sept. 2003- March 2006

Merchant Inquiry Specialist

Provided effective quality service to Retail Sales Finance clients

Reviewed and analyzed credit applications and credit bureau information in order to make credit decisions

Provided technical support for application processing and terminal reprogramming

Processed supply orders with online ordering systems

Resolved merchant billing statements utilizing software systems, applications and databases Skills

Strong attention to detail

Exceptional time management skills and accurate key skills

Excellent PC skills navigating Windows XP, Word Perfect, Access, Excel, Power Point and Outlook

Solid decision making and critical thinking

Strong negotiation and analytical skills

Flexible and adaptable

Outstanding communication skills (written and verbal)

Very good knowledge of MS Office and office equipment such as photocopier, scanner etc.

Dependable with a respect to confidentiality and policies

Excellent organizational skills

Education

B.A., Graphic Design, University of Dayton, Dayton, OH, 1995 Business references upon request.

Contact this candidate