SUMMARY

SKILLS

EXPERIENCE

DELPHINE ADAEZE ONYEME

Raleigh, NC 27612 C: 718-***-**** ade4lm@r.postjobfree.com I am very hardworking

Goal driven

I get the job done

Team player

Can work extra shifts

Intelligent

Very organized

Idea driven

Very resourceful

Contribute to the growth of the company

Always timely at work

Disciplined and principled

Trust worthy

Assembly procedures

Documentation ability

Loading and unloading protocols

Batch production

07/2016 to 04/2017 Production Worker

Nickgrandeur communications Lagos, Lagos

Established and enforced clear goals to keep all employees on same level and working collaboratively.

Maintained compliance with company policies, objectives and communication goals.

Supervised successful team of [Number] [Job title]s by conveying project information consistently, quickly resolving issues and delivering constructive feedback.

Enhanced group productivity [Number]% with development and implementation of new [Type] strategy.

Monitored employee performance and conducted retraining to correct problems and optimize productivity.

Assisted with administration of state-required testing by handling [Task]. Coordinated with internal departments to maximize operational efficiency across production and administrative areas.

Collaborated with program administrators in preparation of budget and development of program policy goals.

Monitored special education teachers for compliance with appropriate teaching practices, curriculum and outcome measures. Increased safety awareness among employees, resulting in zero injuries. Assisted in development of individualized lesson plans, goals and criteria for students.

Observed classrooms to determine staff and resource needs. Developed positional rotation to support continuous improvement and operator development.

Coached and mentored [Number] staff members by offering constructive feedback and asking about long-term career growth goals. Handled customer complaints, resolved issues and adjusted policies to meet changing needs.

Demonstrated knowledge of innovative and research-based methodologies used to instruct students with disabilities in virtual environment.

Conducted training needs assessments and provided ongoing training for staff.

Identified and corrected performance and personnel issues negatively impacting team and business operations.

Performed scheduled and surprise inspections of work sites in order to gauge technician skill and performance in field.

Interviewed applicants, recommended individuals for hiring and evaluated staff performance.

Realigned workflows with changing business demands by evaluating processes and employee strengths.

Led transformation of [Type] area, increasing production, reducing turnover, eliminating waste and enhancing quality. Directed and motivated team of [Number] [Job title]s in [Type] setting. Established and maintained operating schedules to provide effective coverage for key areas and to achieve customer service objectives. Inspected incoming supplies to verify conformance with materials specifications and quality standards.

Interviewed, hired and trained new employees.

Analyzed data to establish appropriate goals and objectives in context of improving academic achievement and social-emotional growth of students.

Trained newly hired employees on [Type] equipment and [Task] and created training manual for all [Job title]s to use as reference guide. Performed minor repair work on [Type] equipment to keep jobs on task, notifying maintenance department of major machinery failures. Represented school throughout state in meetings and trainings related to implementation of special education programs.

Monitored equipment efficiency, checked materials supplies and coordinated manpower requirements to meet expected demand. Volunteered to take on additional shifts during peak periods to keep projects with tight deadlines moving forward.

Reviewed incoming materials and compared to documentation to check accuracy and quality of [Number] daily orders.

Set up and operated production equipment according to daily work orders and safety procedures.

Inspected quality of finished products, making minor repairs to meet project expectations.

Troubleshot problems with equipment to make repairs or report diagnostics to supervisors.

Sorted and packaged more than [Number] completed products each shift for further processing or shipment.

Set up [Type] and [Type] machines after careful review of job specifications.

Used company tracking system to locate and pick merchandise to fulfill daily customer orders.

Monitored processes to avoid overloading and keep machinery functioning properly.

Trained new employees on proper use of [Type] equipment to prevent accidents.

Examined final products to check conformance with quality and design standards.

Checked daily project specifications to weigh and mix ingredients. Recognized defective material and reported issues to management to facilitate prompt resolution.

Assembled components into finished product and performed quality inspection to clear for shipment.

Attended all company-offered training sessions to improve skills and learn operation of new machines.

Recorded production data in daily logs.

Inspected finished products for quality and adherence to customer specifications.

Built and packaged products to complete daily work orders. Completed product assembly according to standardized procedures. Assembled products from raw materials and completed inspections. Organized all project components on work tables according to work flow. Moved items between machines, conveyors and transport equipment based on current production needs.

Unloaded incoming products off trucks, sorted items in staging area and transported items to final storage locations.

Operated hand trucks, forklifts and scissor lifts. Calibrated and adjusted equipment using tools such as calipers, micrometers, height gauges, protractors and ring gauges. 08/2015 to 05/2016 Front Desk Receptionist

Allseasons media Lagos, Lagos

Received all incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.

Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.

Planned customized itineraries for guests, including [Type] lodging and

[Type] activity, resulting in promotion of local tourism and entertainment industries.

Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.

Posted room charges such as food, liquor and telephone calls based on individual customer actions.

Solved minor customer issues and escalated major problems immediately to [Job Title].

Delivered exceptional services and support to team members and guests, maximizing productivity and customer satisfaction. Maintained accurate bookkeeping of important files, ran reports and delivered updates on occupancy and revenues to [Job title] on

[Timeframe] basis.

Addressed and welcomed [Number] guests to business per day, improving overall customer service and engagement.

Managed customer complaints and rectified issues to complete satisfaction.

Cultivated professional relationships with guests through active response, dedicated assistance and [Skill], improving customer retention [Number]%. Initiated cleaning and upkeep of rooms, informing housekeeping when rooms had been vacated.

Collaborated with housekeeping and maintenance staff to address and mitigate facility issues.

Worked with [Job title] to attain operational and financial goals with strategic approaches.

Responded to inquiries and room requests made online, by phone or email.

Computed guest billings and posted charges to room accounts. Performed administrative support tasks, including [Task] and [Task], completing all duties within required timeframes.

Protected team members and guests from accidents by following safety protocols and proactively monitoring all building areas for hazards. Monitored reservations to track incoming parties and special events. Assisted [Job title] with various tasks, including [Task] and [Task] for special projects.

Balanced accounts and conducted nightly audits to keep bookkeeping current.

Arranged special accommodations for guests to maintain optimal satisfaction

Delivered key administrative support to [Number] coworkers, taking on tasks like [Task] and [Task] during peak times.

Completed basic maintenance and repair on office and facility equipment and escalated major issues to [Job title] for timely resolution. Educated patrons on entertainment and sporting events in nearby areas and made reservations to establishments, boosting local tourism. Monitored safety, health and sanitation processes throughout all areas and enforced rules to promote security and safety. Set and optimized employee schedules to secure proper coverage for all shifts.

Input customer data using [Type] software and made immediate updates to reflect room changes.

Checked and secured building areas during off-hours to prevent entry by unauthorized individuals.

Managed all front desk operations for busy high-volume hotel. Explained and pointed out property details to patrons, including dining areas, pool, spa and fitness center.

Processed and prepared memos, correspondence, travel vouchers and other documents, routing them to appropriate personnel. Drafted and maintained incident reports, daily activity logs and other documents requested by management.

Transmitted information or documents to customers, using computer, mail or facsimile machine.

Prepared daily shift close reports and balanced cash register to accurately reflect all transactions.

Worked with [Job title]s and [Job title]s to meet all incoming guest needs, smooth check-in processes and maximize satisfaction. Managed team of [Number] [Job title]s and [Number] [Job title]s, promoting positive work environment through effective communication, active engagement and hands-on assistance.

Warmly greeted incoming guests, issuing room keys and providing information regarding policies and amenities.

Handled multi-line switchboard for busy office and routed incoming calls to correct individuals.

Conducted market surveys and industry studies to identify need and demand for [Product or Service] and new clientele. Monitored office expenditures and managed office contracts, keeping meticulous records on all transactions.

Coordinated front desk operations and diligently helped all in-person visitors and callers with knowledgeable assistance. Scheduled meetings for internal personnel, partners and clients using

[Software].

Set guest and group reservations and processed check-ins and check-outs.

Signed for packages, recorded all deliveries and distributed to inter- company personnel.

Handled payment processing duties and provided customers with receipts and proper bills and change.

05/2013 to 08/2015 Supervisor

Umutu coffee Lagos, Lagos

Maintained compliance with company policies, objectives and communication goals.

Established and enforced clear goals to keep all employees on same level and working collaboratively.

Assisted in development of individualized lesson plans, goals and criteria for students.

Monitored employee performance and conducted retraining to correct problems and optimize productivity.

Analyzed data to establish appropriate goals and objectives in context of improving academic achievement and social-emotional growth of students.

Developed positional rotation to support continuous improvement and operator development.

Assisted with administration of state-required testing by handling [Task]. Established and maintained operating schedules to provide effective coverage for key areas and to achieve customer service objectives. Conducted training needs assessments and provided ongoing training for staff.

Coordinated with internal departments to maximize operational efficiency EDUCATION AND TRAINING

across production and administrative areas.

Increased safety awareness among employees, resulting in zero injuries. Interviewed, hired and trained new employees.

Performed evaluations and reviews for [Number] employees. Represented school throughout state in meetings and trainings related to implementation of special education programs.

Realigned workflows with changing business demands by evaluating processes and employee strengths.

Collaborated with program administrators in preparation of budget and development of program policy goals.

Performed scheduled and surprise inspections of work sites in order to gauge technician skill and performance in field.

Identified and corrected performance and personnel issues negatively impacting team and business operations.

Enhanced group productivity [Number]% with development and implementation of new [Type] strategy.

Supervised successful team of [Number] [Job title]s by conveying project information consistently, quickly resolving issues and delivering constructive feedback.

Demonstrated knowledge of innovative and research-based methodologies used to instruct students with disabilities in virtual environment.

Observed classrooms to determine staff and resource needs. Interviewed applicants, recommended individuals for hiring and evaluated staff performance.

Handled customer complaints, resolved issues and adjusted policies to meet changing needs.

Led transformation of [Type] area, increasing production, reducing turnover, eliminating waste and enhancing quality. Directed and motivated team of [Number] [Job title]s in [Type] setting. Trained newly hired employees on [Type] equipment and [Task] and created training manual for all [Job title]s to use as reference guide. Monitored equipment efficiency, checked materials supplies and coordinated manpower requirements to meet expected demand. Performed minor repair work on [Type] equipment to keep jobs on task, notifying maintenance department of major machinery failures. Inspected incoming supplies to verify conformance with materials specifications and quality standards.

Coached and mentored [Number] staff members by offering constructive feedback and asking about long-term career growth goals. 09/2013 Diploma in Ticketing And Reservations : Ticketing And Reservations Eureka Aviation School Ota Ogun State Ota, Ogun

11/2012 Bachelor of Arts: English And Literary Studies Delta State University Abraka Abraka, Delta

04/2007 Professional Course : Basic Presentation

Federal Radio Corporation Nig Lagos, Legos

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