Front Office Executive Assistant
Resume:
EXPERIENCE
Savoy & Belmont Hotel Boracay (Megaworld Corp.)
Executive Assistant to the Area General Manager
October 2019-Present
provides efficient and comprehensive administrative and secretarial services to executive staff to meet the needs of customers.
Provide administrative support to all managers in the executive office – i.e. calendar management.
Type correspondence, reports, etc. which includes composition of letters and memorandums
Handle telephone calls for the executive offices while following the standards of the Hotel.
Compose and correspond to all letters to the executive office.
Open and examine incoming correspondence, re-
routing mail when appropriate and gather data
necessary for response.
Perform other related-tasks or projects as assigned by hotel management and team member.
Ensure proper and correct communication between
executive office and other team member.
Take dictation and minutes when requested.
Coordinate appointments and maintain appointment books on a daily basis, as well as process and follow-up on reservations for special/VIP guests in the hotel.
Maintain all executive office’s paper/office supplies, postage machine, coordinate copy machine
maintenance and manage overall order of mail/copy
room.
Maintain files.
Update and maintain the hotel policy manual
Shangri-La Resort and Spa Boracay
Service Associate- Front Office
February 2019-October2019
Ensure to have smooth check out process and standard procedure is applied.
Checks on registration cards of arriving guests and ensures all information should be filled on each
card either by Guest Relation Officers or the guests.
Checks group department, fit and ensure switchboard makes appropriate wake up calls.
Handles guest complaints and other related
problems and reports on Duty Manager’s log book.
Meeting the upsell target Every month.
CARMELA DAWN T. AGUILAR
PROFILE
8 years’ experience in Hotel Operations
and providing administrative support to
over 30 Managers and interfacing with
management, I possess strong multi-
tasking skills, with ability to
simultaneously manage several projects
and schedules. Tech savvy and efficiency
focused.
CONTACT
*************@*****.***
www.linkedin.com/in/carmelaaguilar
+63-977-***-**** +63-999-***-****
Madre Ignacia St. Malate Metro Manila
ACTIVITIES AND INTERESTS
• Technology • Hiking
• Travel
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CARMELA DAWN AGUILAR
Monitor the Statement of account for corporate or social events
Monitor daily emails and ensure action was done.
Monitor all front desk supplies.
Ensure that all billings on the next day check out is clear and adjusted.
Sending all Audit report to Duty Manager.
Routing and collecting all virtual card payment for the next day arrival.
Ensure that front desk’s logbook is updated all the time.
Movenpick Resort and Spa Boracay
Front Office Supervisor
August 2017-February2019
Check in and check out process in front desk.
Ensure Team Members have a current knowledge of
all room categories, room rates, packages,
promotions, local area and other general product
knowledge necessary to perform their duties.
Cross check all the transactions of Front Office Associates.
Handling and resolve guest complain.
Assisting all the VVIP guest if Guest Relation Supervisor are off duty.
Coordinate all arrival and departure guest to the transportation officer.
Ensuring the security and safety of guest and colleagues in absences of AFOM or Duty manager.
Trained as first aider
Ensuring efficiency of everyone and smooth operation
Doing end of day report.
Trained the newly hires.
Ensuring that Front Office Associate and Concierge has intact cash flow.
Handling transportation in absences of Concierge supervisor.
Allocate rooms to expected arrivals after checking the guest’s preferences and special requests.
Boracay Summer Palace Resort
Front Office Supervisor
May2015-June2017
Maintains working relationships and communicates with all department.
Supervised daily shift process ensuring all team members adhere to standard operating procedures.
Train, direct the work of, resolve issues/problems and coach and counsel the front desk team members to
ensure efficient operation.
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CARMELA DAWN AGUILAR
Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.
Cross check all billing instructions are correctly updated.
Review daily front office work and activity reports generated by Night Audit.
Controls cash transactions at the front desk. Checks cashier’s transactions and verifies bank deposits at the end of each shift.
Supervise the operations of the front desk to ensure an optimal level of service and hospitality to all guests.
Performs other duties as assigned, requested or
deemed necessary by management.
Ensure Front office and hotel log book is always updated and actioned upon.
Seyou Travel Service Corp (Korean GSA)
Reservation Personnel
June 2012- February 2015
Handled room inquiries and Reservations.
Handled customer inquiries, correspondence and
requests.
Assigned as Customer Service Consultant
Officer/General Representative
Officer for Korean guest at front office area of Crown Regency Resort and Convention Center.
Ticket Time Travel & Tours
Officer in Charge
April 2011-May 2012
Worked out the verification of international fares and domestic fares.
Handled customer queries, correspondence and
phone requests.
Recorded customer details.
Placed order for office supplies and office
equipment.
Provided extended accounting.
Provided necessary monitoring for corporate
accounts selling as well as leisure accounts
selling.
Examined and worked out processing of credit
check.
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CARMELA DAWN AGUILAR
EDUCATION
ASSOCIATE IN COMPUTER SECRETARIAL
BATAAN PENINSULA STATE UNIVERSITY
APRIL 2011
KEY SKILLS AND CHARACTERISTICS
• Strong interpersonal & communication skills • MS Office Suite
• WPM: 55 • Ability to work collaboratively as part of a team • Problem Solving • Leadership • Meticulous attention to detail • Excellent Organizational skills • Poised under pressure TRAININGS
DEPARTMENT OF PUBLIC WORKS AND HIGHWAY
1ST DISTRICT CAPITOL DRIVE, BALANGA CITY, BATAAN
4 months on the job training experience at accounting section. CERTIFICATE OF COMPLETION
AHLEI – HOSPITALITY MANAGER LEADERSHIP
CERTIFICATE OF COMPLETION
AHLEI – HOSPITALITY SUPERVISORY
CERTIFICATE COVID-19 PRECAUTION – DELIVERY
CERTIFICATE COVID-19 PRECAUTION – TAKE OUT
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CARMELA DAWN AGUILAR
CHARACTER REFERENCES
Ms. Marjorie Morales
Senior Duty Manager
Movenpick Resort and Spa Boracay (Accor)
Ms. Gian Carla Asuncion
Guest Service Manager
Park Hotel Clarke Quay, Singapore
Ms. Jenevic Alido
Asst. Front Office Manager
Movenpick Resort and Spa Boracay (Accor)
I hereby certify that the above mentioned are true and correct to the best of my knowledge and
belief.
Ma. Carmela Dawn T. Aguilar
Applicant
Contact this candidate