Customer Service Officer

K.O

OBJECTIVE

To serve and be of service to the growth and development of an organization, also to expand my knowledge and utilize my skills in a productive manner in order to promote excellent customer service.

SKILLS

Excellent Customer Service Skills.

A team player that creates a conducive and happy environment for a productive output.

Excellent verbal and non-verbal and written communication skills.

Excellent knowledge of Microsoft office package.

KINGSLEY EMEKA ONUMARA

Accountant ***************@*****.***

Paul Okpala Street, Baruwa. Iyana Paja. Lagos State.

Date of Birth 27th February 1993

EXPERIENCE

TRANSPORT MANAGER • JAYNEYO MULTI CONCEPT LTD AGBOJU, LAGOS STATE • JANUARY 2020 TO PRESENT

In charge of the company’s transport sector, making sure all buses are functioning properly and services/repairs are done effectively and efficiently.

Making sure drivers abide to company’s rules and regulations.

CUSTOMERE SERVICE OFFICER • SEWGULL 1172 ENTERPRISES IKOYI, LAGOS STATE • NOVEMBER 2018 TO DECEMBER 2019

In charge of attending to customers, taking their orders and making sure their outfits arrive on or before the due pick up date.

Taking phone calls, giving feedbacks and making sure customers derive maximum satisfaction from services rendered.

D.S.A OFFICER • SUSU MICRO FINANCE BANK YABA, LAGOS STATE • APRIL 2018 TO SEPTEMBER 2018

In charge of creation of savings and loan accounts.

Recovery of loans.

CREDIT OFFICER • OMUMA MICRO FINANCE BANK ORU-EAST, IMO STATE • JUNE 2017 TO DECEMBER 2017

An officer in charge of creation of loans and advances, processing, appraisal, monitoring and recovery of such loans.

Also assisted in the operations and IT departments.

NYSC COMPUTER TEACHER • BEDIA COMMERCIAL SECONDARY SCHOOL • JUNE 2016 TO APRIL 2017

In charge of impacting computer literacy into a set of students with no prior computer knowledge. With special emphasis on classes J.S.S.1, S.S.2 and S.S.3.

EDUCATION

INSTITUTE OF CHARTERED ACCOUNTANTS OF NIGERIA • IN VIEW

CERTIFIED IN HOSPITALITY AND CUSTOMER SERVICE SKILLS•AUG 2018 TO SEPT 2018 • WEST AFRICA VOCATIONAL EDUCATION (W.A.V.E) ACADEMY YABA, LAGOS STATE.

B.SC/ED ACCOUNTANCY • SEPT 2010 TO AUGUST 2014 • UNIVERSITY OF NIGERIA NSUKKA, ENUGU STATE.

2nd Class Lower (3.41)

SSCE • SEPT 2004 TO AUGUST 2009 • NATIONAL SECONDARY COMMERCIAL SCHOOL ORON, AKWA IBOM STATE.

FSLC • SEPT 1999 TO AUGUST 2004 • MONTESSORI INTERNATIONAL PRIMARY SCHOOL ABA, ABIA STATE.

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