Employee Relations Social Media

BILOTU PETER ACHOJA

No.*,Oshifila Street, Ikeja, Lagos state.

Telephone: 081********

Email: *************@*****.***

LinkedIn: linkedin.com/in/peter-bilotu-27a591190

PROFESSIONAL SUMMARY

Am an Energetic Human Resources Professional with practical knowledge and understanding of business needs. I am highly effective at incorporating creative leadership skills to achieve business objectives and To build a rewarding career in a forward looking organization, strive for excellence at all times, maintain a high degree of professionalism, provide exceptional service to numerous stakeholders, investors, the larger society and finally contribute immensely to the organization’s growth and development through a display of diverse skills and competences.

SKILLS AND COMPETENCIES

Accountability

Employee Engagement

Customer Orientation

Employee Relations and Welfare

Communication

HR Service Delivery

Entrepreneurial Orientation

Organization Development

Innovation and Creativity

Leadership and People Management

Operational Efficiency

Training and Development

Relationship Management

Strong knowledge of HRIS system.

Pro-activeness

Critical thinking, Analytical and People skills.

Microsoft office Proficiency

Strong negotiation and networking skills.

Policy Implementation & Management

Adaptability and interpersonal skills.

Regulatory Awareness and Compliance

Professionalism

Teamwork

Talent Resourcing and Management

WORK EXPERIENCE

Jan. 2018 – march 2020 H.R /Admin/Account Officer, VEEPEE GROUP OF COMPANIES

I Analyzed staff turnover and sick-leave and also implemented strategies for the reduction absenteeism by making use of the buffering system.

I Computed and administered the Payroll, Tax, HMO insurance, Pension, compensation and benefits Schedule and also ensured there are in line with manufacturing and packaging policies and legislation.

I assisted the HRM in developing policies on issues such as working conditions, performance management, equal opportunities, disciplinary procedures and absenteeism management.

I handled and coordinated all the HR Function as follows regarding the staff.

I administered the company databases and preparation of monthly invoices of company.

I handled employee issues such as complaints, grievances and disputes and also raised awareness of current workplace legislation.

I identified the training and development needs of existing staff and stayed up to date with issues affecting employment and generated reports accordingly to the HRM.

I assisted the HRM with the recruitment of suitable candidate for the company.

I reviewed and updated employee rules and regulations, administered employee disciplinary processes where necessary and also dismissing employees when necessary in accordance to the organizations policy.

I updated, Planned and managed the salary information and benefit information of staff.

I Maintained knowledge of legal requirements and government regulations on labor related matters

I Managed the HR administration such as contracts, letters, pay-slip, personnel files, starters and leaver’s process and also the maintenance of HR Email account and ensured prompt response.

I Organized and coordinated employee safety, welfare and wellness of staff and also ensured that the working environment is safe for employees.

I Planned and managed the recruitment, selection, on-boarding of staff, maintaining employee well-being, and also conducting exit interviews.

I answered and responded to inquiries and queries by both employees and clients thereby building an effective relationship.

I assisted and supported accounts department in financial operations and processing payroll records; Reconciling of transactions both POS and Cash; Balancing of necessary books that are connected to sales; Preparing financial records that were used for future forecast; Budgeting for the company through its finances and Preparing record showing the financial strength of the organization.

I conducted clerical duties such as filing, responding to emails and preparing documents and coordinated office activities and operations to secure efficiency and compliance to company policies.

I created, updated, and maintained records and databases of employees, financials and other data.

I initiated and implemented best and effective practices in administrative functions.

I managed and kept stock of Office supplies, Personal protective equipment’s and Overalls of employees and placed orders when necessary.

I monitored the production staff and assisted colleagues whenever necessary.

I Monitored and maintained office equipment and inventory supplies; orders replacement supplies as needed.

I Supervised administrative staff and divide responsibilities to ensure performance.

Jan. 2017 – Dec. 2017 Teacher/ Administrative Assistant, COMMUNITY COMPREHENSIVE SECONDARY SCHOOL UKANA WEST, AKWA-IBOM STATE (NYSC)

• To provide a sound background of business studies, government and economics.6

Imparting basic knowledge of computer Studies and its importance in the world of today.

I Coordinated school activities ranging from social to academics such as inter-house sport, excursion and the end of session/year party.

Physical fitness trainer for both staffs and students.

I managed and kept stock of office supplies and placed orders when necessary.

I conducted clerical duties, including filing, responding to emails and preparing documents.

Editor-in-chief of the schools magazine titled “the learners’ light” I worked alongside a team of five editors.

Jan. 2012 – Jul. 2014 Assistant Human Resources and Administrative Manager, ASOKE GLOBAL SERVICES LIMITED

•Supervised day-to-day operations of the administrative department, Operations department and staff members.

•Hiring, training, and evaluating employees, taking corrective action when necessary.

•Developing, reviewing, and improving administrative systems, policies, and procedures.

•Supervised and managed the facility activities e.g. Housing unit, working offices, operational offices and other maintenances.

•Ensuring office is stocked with necessary supplies and all equipment is working and properly maintained.

•Coordinated Planned and managed the recruitment, selection, on-boarding of staff, maintaining employee well-being, and also conducting exit interviews.

•Overseeing special projects and tracking progress towards company goals.

•Handled and developed the process of Computation and administration of the Payroll, Tax, HMO insurance, Pension, compensation and benefits Schedule and ensured there are in line with company policies and legislation.

•Set KPI’s and monitored the key performance areas.

Feb. 2007 – Aug. 2009 Customer service representative, TECH PRECIOUS SERVICES LIMITED

Making outbound calls to customer and basically sell product and services.

We also updated the customer account on our database and advice on best deals they can get on their package.

Evaluates problem of customer and provide logical and lasting solutions.

Receive and resolve customer queries via different social media channel and enhance customer experience.

Identifying trending issues which help generate insights for management decision making.

Attending to incoming calls in call Centre.

Making call to customers to follow up issues to ensure customer satisfaction.

EDUCATION

September. 2014–September. 2016 DELTA STATE POLYTECHNIC, OZORO

Higher National Diploma (H.N.D) Business Administration and Management.

Lower Credit

Relevant modules: Human resources management, quantitative method of business, principle of small business management, management theory, business law, cost accounting, monetary theory and practice, financial management, consumer behavior analysis, organizational behavior, international business management, business ethics and social responsibilities, cost accounting, industrial relations, business policy, comparative management, marketing management, corporate planning and strategic management, analysis for business decision, management accounting.

Seminar presentation: Importance of integrity in the society.

Project Research: Roles of sales promotion in mass consumer goods.

August. 2009–October. 2011 DELTA STATE POLYTECHNIC, OZORO

Ordinary National Diploma (O.N.D) Business Administration and Management.

Upper Credit

Relevant modules: Business mathematics, elements of business economics, introduction to sociology, introduction to psychology, element of management, business statistics, introduction to financial accounting, business microeconomics theory, element of marketing, production management, labour economics

July. 2000 –June. 2006 EKPAN SECONDARY SCHOOL, WARRI, DELTA STATE

Senior School Certificate Examination (SSCE).

7 SSCE’s (1B, 6C,) including Mathematics and English.

June. 1993–July 1999 IGBUDU PRIMARY SCHOOL

First School Leaving Certificate.

PROFESSIONAL MEMBERSHIP

August. 2020 CHARTERED INSTITUTE OF PERSONNEL MANAGEMENT

Associate- Chartered Institute of Personnel Management (ACIPM).

In-view.

Relevant modules: Training and development, public administration, manpower planning, comparative management and administration, operations research, organization performance and behavior, insurance and pension management, advanced personnel management, Nigerian labour law, advanced industrial relations, labour market analysis

ACHIEVEMENT AND POSITIONS OF RESPONSIBILITY

2017 Certificate of membership, INDEPENDENT CORRUPT PRACTICES COMMISSION (ICPC).

2017 Financial Secretary, Drug Free CDS, Akwa ibom (NYSC).

2017 Sports Master, COMMUNITY COMPREHENSIVE SECONDARY SCHOOL, AKWA-IBOM STATE

INTEREST AND ACTIVITIES

Reading, Scrabble, Travelling, undertaking Research, Attending Seminars and Workshop.

REFERENCES

Available on request.

Contact this candidate