Engineer Software

HASMIK MANANDYAN

Contact

Address:

h. *, */* Street 0047, Yerevan,

Armenia

Phone:

+374-**-******

Email:

**********@*****.***

Languages

English – Advanced

Russian – Advanced

Computer Skills

CRM

Armenian Software

Software tools:

Jira

TestRail

Agile methodology

Scrum methodology

Experience

Specialist at Contact Center - 07/2018-10/2019

Retail Banking Department, Ameriabank CJSC, Yerevan, Armenia

• Effectively answer phone calls speaking in a target language, handle inquiries related to service, products and transactions in accordance with the bank’s internal legal acts

• Provide comprehensive consultation and advice to the bank’s existing and potential clients by communication channels.

• Handle the processes of sorting, initial processing and registration of clients’ messages, claims and requests (including AS-Bank Operational Day and CRM databases).

• Provide information on bank account management issues, transactions and account balances, updates and alerts and technical assistance with respect to distance banking systems to clients via various communication channels (phone, e-mail, video-call, web chat, SMS, facsimile, etc.).

• Perform client account operations within the scope on phone banking and distance banking services.

• Register and maintain all client-related data in accordance with internal regulations and legal acts effective at that time.

• Promptly respond to card-related inquiries working closely with card service and fraud monitoring functions of the bank to protect clients’ interests

• Cross-sell banking services and products to existing and potential clients. Intern - 04/2018 to 06/2018

“Generation A” program, Ameriabank CJSC, Yerevan, Armenia Education

PhD Program: Finance, Accounting 2017-

Armenian state University of Economics, Yerevan, Armenia Master of Finance: Organization of Banking, Faculty of Finance- 2015-2017

Armenian State University of Economics, Yerevan (Armenia) Bachelor of Finance: Banking, Faculty of Finance 2011-2015 Armenian State University of Economics, Yerevan (Armenia) Certifications

“Fundamentals of QA” Course at Microsoft Innovation Center Armenia, 17/09/2019 to 07/11/2019

Educational program on “Central Bank of Armenia: Introductory Course”, 10/10/2017-27/12/2017

Participation in Summer K-Classes at KPMG Armenia, 24/07/2017- 01/08/2017

“TOEFL iBT Preparatory Course” at AUA, 14/03/2017-21/04/2017

“Credit and operational part” course of “AS-Bank 4.0” System at Armenian Software LLC, 09/02/2016-04/03/2016

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