Employee Relations Back Office

R DEVESHVARRAAM

B. Com

Contact No: +91-701*******

Email ID: *************.*@*****.***

O B J E C T I V E

“As an experienced HR professional, I would like to utilize my earlier experience and knowledge in HR field by contributing to the progress and advancement of the firm. I would be putting my best use of my knowledge and experience while taking important decisions related to company and for the people associated with it” C O R E C O M P E T E N C I E S

Record Management Payroll Inputs Employee-Engagement

HR Operations Joining & Induction Dashboard & Reports

Query Handling Full & Final-Settlement- exit Leave Management

Updating Policies & Procedures Employee Relations Coordinating Trainings Over four years of experience in Human Resource Shared Services Vertical with functional expertise in Employee Help Desk Team (Time & Attendance, Compensation &Benefits, Ask HR profile) Full & Final Settlements Team, Back office team and Global HR services team.

A key resource to do knowledge Acquisition from the Client sites and make sure the transition of the project happens effectively with the available recourses at a given point of time (Current role : SME HR- Client facing) O R G A N I S A T I O N A L E X P E R I E N C E

Since Jul’16 with Sutherland Global Services, Mumbai as Associate Professional HRSS level - 2 Roles and Responsibilities-

• Maintaining a team of eleven individuals and reporting to Managers

• Transaction SPOC for GHRSS Go-live

• Handling escalations through Emails, Finding the root cause and fixing the issue raised

• Conducting Training program for the team members to handle Global cases and calls

• Preparing Global reports and sending it across to the HR business partners and country heads

• liaising with external teams to understand the flow of data in tools like Service Now, PeopleSoft, IRoz, Kronos and locally developed other tools

• Attend Global (USA, Canada, Jamaica, Philippines, Bulgaria, India, china) calls with Global Heads and Managers for process improvement

• Demonstrating sound knowledge of process, ensuring updates are documented and shared with team and make sure SOP's are updated

• Floor walk and answering queries on floor, getting feedback from team members on their query and reporting the same to the respective Managers

• Should ensure cases are assigned in a timely manner. Tracking of aged and SLA approaching cases Managing case assignment for absenteeism

• Preparing or updating employment records related to hiring, transferring, promoting, and terminating Explaining human resources policies, procedures, laws, and standards to new and existing employees

• Sending Exit survey to the ex-employees and collating the feedbacks received and sending it across to the Management

E X P E R T I S E I N T O O L S

• Oracle PeopleSoft 9.2

• Service Now

• Oracle Taleo

• Oracle Fusion

• Talisma

• IRoz Time & Attendance

• Kronoz

• F&F Settlements tool

• Microsoft excel, MS word and MS power point

E D U C A T I O N Q U A L I F I C A T I O N

• B.COM (GENERAL) – SRM Arts and Science College, Kattankulathur – 62% (2016)

• HIGHER SECONDARY –Leo Matriculation Higher Secondary School – 82% (2013)

• SSLC - Krishnaswamy Matriculation Higher Secondary School – 67% (2011) A C H I E V E M E N T

• Top Performer with 100% SLA accuracy

• Part of user acceptance testing (UAT) in PeopleSoft 9.1 to PeopleSoft 9.2 Update

• The Best Performer for consistently exceeding expectations and maintaining high quality of service

• Received multiple recognitions at global level for the agility in processing cases and providing resolution

• Developed projects within the team that helps in process improvement

• Suggested many automation in all available areas for the betterment of the Organisation P E R S O N A L D E T A I L S

Date of Birth: 21

st September 1995

Current Address: Flat no C701, Manavsthal Tower, New Mahakali Nagar, Malad West, Mumbai 400095 Maharashtra

Language Known:

Can Speak: English, Tamil, Hindi, Malayalam

Can Read and Write: English, Tamil, Hindi, French

D E C L A R A T I O N

I hereby declare that the information furnished in the curriculum vitae is true and reliable to the best of my knowledge.

Date: Deveshvarraam R

Place: Chennai

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