Manager Project
Resume:
Sivaram Athmakuri
**********@*****.***
Summary
Sivaram has over 20 plus years of Technical & Managerial experience. He served customers across the continents and cultures include USA, Singapore, UK, Japan and the Middle East. He provided services in different verticals such as Education, Government, Healthcare, Information Technology, Petrochemicals, Pharmaceuticals, Information Media.
He has played multiple roles such as Sr Vice President, Delivery Manager, Practice Manager, Project Manager, Agile Coach, Solution Architect, Project Lead, Onsite/Offshore model.
He has played a vital role in Presales, Service Offerings & Center of Excellence in presenting/submitting innovative technical proposals/solutions and participated in Technical Defense programs with various Customers. He acted as Single Point of Contact with various technical sales teams, relationship teams, business development teams and customer representatives. He has managed large-sized teams in collaborative environment with multiple BUs and has taken key decisions in Resourcing. He worked/managed a range of Fixed Bid, Maintenance, Production support and T&M projects. He has experience in executing projects with standard process/methodologies SDLC, Scrum/Agile, ITIL and IS09001. He has attained Managerial Excellence Program - from Duke University, USA.
Speaker Presentations
“Empower the Hidden Powers” at ‘BEACON 2017’, Hyderabad, India
"3 Impediments for CEO of Start-up Products" at 'Agile Tour 2016', Chennai, India.
"Baby steps to become Agile (for Bigger Organizations)" at 'Regional Scrum alliance 2014', Hyderabad, India.
"Thinking and Customizing Agile" at 'Agile Tour 2013', Chennai, India.
"Integration of Project Management and Risk Management" at '5th Annual Construction Risk Management Conference 2014', Mumbai, India
"Project Management Workshop" at 'The Big 5 Construct India 2014', Mumbai, India
Book Reviewed & Contributed
Reviewer to book "Agile Project Management for Governments” by Brian Wernham.
Contributor to book "A Day in Life of Project Manager" by Frank P.Saladis
Significant Contributor to book “Say Yes to Project Success” by Karthik Ramamurthy, Sripriya Narayanasamy.
Contributor to book "PMI Agile Certified Practitioner: Excel with Ease” by Subramanian Chandramouli.
Consulting Experience
Business/CEO/Entrepreneurs
oEvaluate Business Opportunities
oPrepare Business Case
oPreparing Strategic Plans
oConduct SWOT on Consumer Product Launch
oDesign Dashboards to track Business Health (ROI/Profitability etc.)
oDesign Dashboard to track Investments on Innovation or R&D
Traditional
oHelped Enterprise to Setup PMO & Handover to PMO Office
oMentor Project Leads in Preparing Project Plans (Traditional)
oHelp Business Unit Head to Prepare Project Plan (for Expansion)
oHelp Business Unit Head to Prepare Project Plan (for Production)
oCoach Subject Matter Experts in Preparing WBS
oCoach Subject Matter Experts on Estimation (Time/Cost)
Agile
oHelp Business Unit Head to Monitor Production using Kanban Methods
oAgile Coaching for Implementing Scrum to Product Development Company
Multiple Roles Played
Provided Expert Advice for Organization wide Agile Transformation as Agile Coach
Coached/Mentored on Management at Public Sector Units (PSUs) such as HPCL, ONGC, BPCL, Coal India, CPRI, IOCL, NLC, NCL, Bridge & Roof, MECON, EIL, Mangalore Refinery Pvt Ltd, ITM
Coached/Mentored on Management at BGR Energy, Genpact, ITD Cementation, Jindal Steel & Power, Ashok Leyland, TI Cycles, TVH
Executed Management workshops at AIMA, FICCI, MMA
Empanelled Management Consultant for SeeChange Consulting
Empanelled Trainer at Simplilearn, NIIT
Trainings / Workshops Conducted
Conducted 200 plus Training sessions (class room & online) on Project Management Professional (certification)
Conducted 15 plus Training sessions (class room and online) on Microsoft Project
Conducted 100 plus Training sessions (class room & online) on Agile Certified Practitioner (PMI-ACP)
Conducted 10 plus Training sessions on Risk Management
Conducted 15 plus Training on sessions on Microsoft Project Plan (2010/2013/2016)
Co Trained 5 plus Certified Scrum Master Trainings (CST)
Conducted Technical Trainings for more than 70 freshers
Conduct Workshops/Coaching Agile Teams
Conducted 100 plus Workshops on Project Management to Non-IT Companies (PSUs, Mini Ratnas and Maha Ratnas)
Past Experience
Provided IT Solutions to Clients such as World Bank, IFC, Reuters, BPL Mobile, Qatar Fertilizers, Roca, Singapore Polytechnique, DBS Bank, HP, etc.
Has extensive Technical and Managerial experience.
Played multiple roles such as Delivery Manager, Practice Manager, Project Manager, Solution Architect, Project Lead, Onsite/Offshore model.
Played vital role in Presales, Service Offerings & Centre of Excellence in presenting/submitting innovative technical proposals/solutions and participated in Technical Defence programs with various Customers.
Acted as Single Point of Contact with various technical sales teams, relationship teams, business development teams and customer representatives
Managed large-sized teams in collaborative environment with multiple Business Units
Handled / Managed a range of Fixed Bid, Maintenance, Production support and T&M projects.
Participated in more than 200 plus Proposal submissions
Achieved Runner award (among 400 plus participations from Satyam and TechMahindra) for innovative Solutions ExpLOT
Contributions to Project Management Community
Vice President, Certification, PMI Chennai Chapter
Vice President, Advocacy & Outreach, PMI Chennai Chapter
Assistant Vice President - Finance, PMI Chennai Chapter
Volunteer & part of Organizing Committee at PMI National Conference 2017 event (PMI-Chennai)
Volunteer at Tamilnadu Project management National Conference, 2013 event (PMI-Chennai) for Finance track
Volunteer at Tamilnadu Project management National Conference, 2012 event (PMI-Chennai) for Registration track
Volunteer at PMI National Conference 2012 event (PMI-Chennai) for Registration, Social Media and Technical Paper tracks
Volunteer at International Project Management Day 2012 event (USA)
Recent Career Experience
PRACTICE MANAGER – Maarga Systems Pvt. Ltd., Chennai
Responsibilities
SPOC for Pre-Sales team
Interact with Clients during Lead stage
Convert Leads as Opportunities by conducting Technical discussions with Customer
Propose Technical Solutions
Prepare Estimates
Respond to Proposals/Quotes
Prepare Detailed Project Plans
Work with Management on Resource Allocation
Mentor Project Leads during Project execution
Interact with Customer during Project execution
Report Management/Customers on Project Progress/Status
Identify, Mitigate & Handle Project Risks in timely manner
Align Deliverables as per Customer expectations
Handle Escalations from Customers
Handle Escalations from Team members
Handling Projects as per OTOBOS
Facilitate Interactions with Customer & Internal Accounts department on timely payments/invoicing
Negotiate with Customers/Management for Project Closures
Handle Change Control on Projects
Key role in gaining Customer Sign off on deliverables
Work with Management on Recruitments as per Business needs
Handle Staffing/Placement engagements
Work with HR on preparation of Training Plans
Actively Participate with Management on Strategic Plans
Handled 15 concurrent Projects
Handle Team of 30 people
Exposure to US/Canada/Gulf/European Customers
Handling Onsite, Offshore, Onsite-Offshore Projects
COMPETENCY PROJECT MANAGER – Satyam Computer Services Ltd
Responsibilities
As Competency Project Manager in Center of Excellence (COE) are
Explore latest advancements on Lotus Notes related Products
Evaluate the latest product releases
Develop Proof Of Concepts (POCs)
Train Delivery Teams on various Technologies
Show Case the Solutions to Customers through Delivery Teams
Provide Promotional Material on CoE Activities
Respond to Proposals/Quotes
Handled Team of 15
POCs delivered
ExpLOT (Migration Tool/ Framework from Lotus Notes Other technologies)
KOL for Healthcare using IBM QuickR(Lotus)
Web services on Lotus Domino R7/R8
Composite Solutions on Lotus Domino R8
Mobile POC on Domino R8 (using Easy Sync pro)
Integration of IBM QuickR (J2EE) with ECM (Beta Partnership Initiative with IBM)
Trainings conducted / delivered
Application Development with features Lotus Notes R8
Web enabling Lotus Notes Client Applications
Application Development with Lotus Notes Client/Web for Fresher
Application Development using Lotus Domino.Doc
Project Management (for aspiring PMPs) – more than 10 sessions
Professional Certifications
Certifications
Year of Passing
Marshall Goldsmith Stakeholder Centered Coaching, Certified Coach
2017
Marshall Goldsmith Global Leadership Assessment
2017
Professional in Business Analysis (PMI-PBA) from PMI
2017
Microsoft Specialist: Managing Project and Portfolios with Project Server 2013
2016
IPMA Level C Certificate from PMA
2015
IPMA Level D Certificate from PMA
2014
AgilePM Practitioner Certificate from APMG
2013
AgilePM Foundation Certificate from APMG
2013
Certificate In Project Risk Management from PMA
2013
Certificate in Project Management (CIPM) from PMA
2013
Certified Scrum Product Owner (CSPO) from Scrum Alliance
2013
Certified Scrum Professional (CSP) from Scrum Alliance
2012
Certified Scrum Master(CSM) from Scrum Alliance
2012
PMI Agile Certified Practitioner (PMI-ACP) from PMI
2012
Microsoft Certified Technology Specialist : Microsoft Project 2010, Managing Projects
2012
IBM WebSphere Portal Family Sales Mastery Test v1
2010
Social Software and Unified Communications Sales Mastery v1
2010
IBM Lotus Notes & Domino Sales Mastery Test v1
2010
IBM Lotus Connections Technical Sales Mastery Test v1
2010
IBM Lotus Quickr Technical Sales Mastery Test v1
2010
Certified Lotus Professional (Application Development R8.5/7/6/5/4)
2010 - 1998
Project Management Professional (PMP) from PMI
2008
Certified Lotus Professional (Application Development R8)
2007
IBM Enterprise Developer WebSphere Studio V5.0
2006
Enterprise Application Development with IBM WebSphere V 5.0
2006
Enterprise Connectivity with J2EE 1.3 (from IBM)
2006
Object-Oriented Analysis and Design using UML (from IBM)
2006
Sun Certified Programmer for Java 2 Platform 1.4
2006
Business Professional Programmer
1992
Overall Experience
Organization
Designation
Duration
Independent Trainer, Coach and Consultant (PMP, ACP, Scrum, MS Project 2010, Primavera)
Aug 12 – till date
Center for Excellence in Project Management (CEPM) Pvt Ltd
Senior Vice President
Jun 2014 -Jun 2017
Center for Excellence in Project Management (CEPM) Pvt Ltd
Assistant Vice President
Feb 2013 – Jun 2014
Maarga Systems
Practice Manager
Aug 09 – Aug 12
Satyam Computer Services Ltd.,
Competency Project Manager
May 02 – Jul 09
Protégé Systems Limited
Team leader
July 01 – April 02
Domain Technologies Limited
Software Solution Provider
July 00 – June 01
Essential Technologies Limited
Programmer Analyst
March 99 – April 00
Dev Lotus Technology Center
Programmer
Oct 95 – Dec 98
List of Clients served in Agile
100+ Trainings on 'Agile' Certified Practitioner (ACP) sessions (classroom/online)
CST Co Trained 5 plus Certified Scrum Master Training (CST)
In house Workshops - HP, 3i Infotech, Pfizer, Flex, PMI Chennai Chapter, Knorr-Bremse, Maximizers, Accion Labs
Public Workshops - Participants from following companies
oAccenture, Altaken Lucent, Bank of America, Capgemini, Centillion Solutions and Services Pvt Ltd., Cognizent Technologies Pvt Limited, Comviva Technologies, CSC, CSS Corp, Dell International services pvt. Ltd., Ellucian sungard, Huawei Technologies, IBM India Pvt Ltd., Inautix Technologies Private Limited, Infosys, Irely soft services India, Kalsoft Labs, LG soft India pvt. Ltd., Novadium, Oracle Solution Services India, Play Games 24x7 Pvt. Ltd., QAI Global Services, Robert Bosch Engineering and Business Solutions Ltd, Sapient, Shipnet Software Solutions Private Limited, Symphony, Tata Consultancy Services, Tech Mahindra, Thomson Reuters, Vernalis Systems, Xerox Services, Yahoo, IBM, SCOPE, NISSAN, FORD
Agile Experience
Agile Assignment 1
Agile Assignment 2
Agile Assignment 3
Agile Assignment 4
Agile Assignment 5
Agile Assignment 6
Agile Assignment 7
Agile Assignment 8
Projects Profile
23. Client
Maarga
Designation
Practice Manager
Organization
Maarga Systems
Duration
36 months
Solution/Technical
XPage enabling the Lotus Notes application (4.6) to Lotus Notes 8.5.x
iPAD enabling the Lotus Notes application using Sencha Touch framework
Application with XPage as front end and MS SQL as back end
Customization of Lotus Connections
Integrations of Lotus Connections (On Cloud) with Third Party gaming tool using iWidgets
Migrating 10 years of Lotus Notes Applications data to MS SQL
Migration 10 years of Lotus Notes Applications content (converted as PDF) to Alfresco
Integration of Lotus Notes applications with Microsoft Applications using Web services
Quickr Place customization i.e. Branding place as per Company requirements
Migration of Lotus Notes Mail (800 plus) to MDaemon
Implementing additional Security (on Mail Template customization) that prevents employees to send emails with attachments to external addresses
Xpages based Dashboard application
Trained 30 plus Freshers on Lotus Notes
2 .5 years of experience in Managing Lotus Notes application development using Scrum Methodology
Managerial
SPOC for Pre Sales team
Interact with Clients during Lead stage
Convert Leads as Opportunities by conducting Technical discussions with Customer
Propose Technical Solutions
Prepare Estimates
Respond to Proposals/Quotes
Prepare Detailed Project Plans
Work with Management on Resource Allocation
Mentor Project Leads during Project execution
Interact with Customer during Project execution
Report Management/Customers on Project Progress/Status
Key role in gaining Customer Sign off on deliverables
Work with Management on Recruitments as per Business needs
Handle Staffing/Placement engagements
Work with HR on preparation of Training Plans
Actively Participate with Management on Strategic Plans
Handled 15 concurrent Projects
Handle Team of 40 people
Exposure to US/Middle East/European/Indian Customers
Handling Onsite, Offshore, Onsite-Offshore Projects
22. Client
SATYAM
Role
Competency Project Manager
Organization
Satyam Computer Services Ltd
Duration
9 months
Project Description
Satyam has Centre of Excellence (CoE) for each technology. Responsibilities of the Competency Manager in COE are
Explore latest advancements on Lotus Notes related Products
Evaluate the latest product releases
Develop Proof Of Concepts (POCs)
Train Delivery Teams on various Technologies
Show Case the Solutions to Customers through Delivery Teams
Provide Promotional Material on CoE Activities
Respond to Proposals/Quotes
Handled Team of 15
POCs delivered
KOL for Healthcare using IBM QuickR(Lotus)
Web services on Lotus Domino R7/R8
Composite Solutions on Lotus Domino R8
Mobile POC on Domino R8 (using Easy Sync pro)
Integration of IBM QuickR (J2EE) with ECM (Beta Partnership Initiative with IBM)
Trainings delivered
Application Development with features Lotus Notes R8
Web enabling Lotus Notes Client Applications
Application Development with Lotus Notes Client/Web for Fresher
Application Development using Lotus Domino.Doc
10 sessions on Project Management (for aspiring PMPs)
ExpLOT(Application Migration Utility)
Lotus Notes is a proprietary product. Application Developers use Lotus Script/Formula Languages to develop the Lotus Notes applications.
Customers planning to migrate face challenges at different stages of the migration. Few are
During Estimation –Business analysts/Technical architects need to depend on existing Lotus Notes Developers to get the understanding of the functionality to provide the estimation.
During Design – Technical architects/Developers will not be able to understand the Lotus Script/formula language. They need a dedicated Lotus notes developer to explain granular level functionality.
During Data Migration – Developers/database team need the Lotus Notes developers to write a code to export (agreed format) for each of the Lotus Notes Databases. They also need their presence even for minor changes like addition of field or change the order of the fields in the format.
ExpLOT is migration utlitity designed to help the customers overcome the above challenges and make the migration smoother.
ExpLOT facilitates/accelerates migration of simple and medium lotus notes database to other environment.
Various Flavors of ExpLOT are:
1)Estimate- Helps customers to calculate the Ballpark estimate for each database.
2)Analyze – Helps developers/technical architects, specialists to understand existing functionality faster & better for each database.
3)Extract – Helps developers/data base team to get the data from Lotus Notes in different formats like csv, xml, excel and others for each database.
4)ExpLOT ALL – Estimate/Analyze multiple databases at a time.
ExpLOT –Estimate
ExpLOT - Estimate provides the list of domino design elements available in the lotus notes database and provides complexity at the database/design level. The complexity can be exported as excel/xml.
Features & Benefits:
1.Reduces the time for estimation.
2.Provides Ball park estimation of a particular lotus notes database.
3.Estimation will be done according to end user technology.
4.Complexity levels can be configured according to the target technology.
ExpLOT –Analyze
ExpLOT- Analyze provides code snippets of various design elements with descriptions and corresponding target platform code for each lotus notes database.
Features & Benefits:
1.Reduce the time factor for analysis.
2.Minimum technical knowledge of Lotus Notes is sufficient to analyze the code.
3.Code analysis will be done according to target technology.
4.Code description can be configured as per target technology
5.Equivalent to lotus notes language (lot script and formula), code examples of target technologies also given.
ExpLOT –Extract
ExpLOT – Extract exports the data from lotus notes database into an excel/xml/json/csv formats. Data base analysts will be provided with a user friendly interface to define their queries and define the report structure/formats.
Features & Benefits:
1.Lotus Notes data available in open standard formats like xml, JSON
2.Lotus Notes data available in file formats like CSV, Excel
3.Lotus Notes data available On Demand (real time)
4.Customization of Reports as per requirements
ExpLOT ALL (Batch Processing)
In ExpLOT, user will be able to retrieve the list of domino design elements and its complexities for one database at a time. Using ExpLOT ALL, user will be able to get the complexities at a time for multiple databases.
Users need to configure the list of the databases and ExpLOT ALL will run as a schedule/batch process and provides the reports in XML format. It can be viewed by using any Web browser (e.g. Internet Explorer).
Features & Benefits:
1.Information on complexities for multiple database at a time are possible.
2.Output can be seen in tabbed tab structure and viewed from any web browser.
21. Client
IFC
Role
Team Member
Organization
Satyam Computer Services Ltd
Duration
18 months
Project Description
iDESK is an integrated and web-enabled workspace for IFC operations. iDocs is integrated with iDesk application. iDocs is IFC’s institutional electronic repository containing business unit documents, general correspondence and project and partner files. Purpose of iDocs is to
Eliminate repetitive data entry in multiple systems.
Store and access all Project data and documents at your fingertips.
Improve ease of use through an intuitive, web-based screen design.
Improve the quality of information captured in IFC.
Obtain the same, up-to-date information in both HQ and Country Offices.
Access information based on your work profile requirements which will result in enhanced security.
The iDocs application runs on a Lotus Domino Server v 5.0.11 and comprises of the following products:
Lotus Domino.Doc v 3.1
Lotus Workflow v 3.0a – Public Fix Pack 1
Lotus Enterprise Integrator v 3.2
Lotus Sametime v 2.5
Cobra Image Router
Microsoft Word 2000
Microsoft Internet Explorer v 5.00.3315.1000 (SP2)
The Current Assignment is to provide Onsite Technical Support to. Few of roles/tasks performed
Maintenance and Production Support of iDocs
Enhancement to iDocs
20. Client
Singapore Polytechnic, Singapore
Role
Team Member
Organization
Satyam Computer Services Ltd
Duration
30 months
Project Description
The Current Assignment is to provide Onsite Technical Support to end users and client. Few of roles/tasks performed
Maintenance and Support of Web Form Management System
Web Enabling the PDA (Appraisal System)
Web Enabling of PETS ( Purchase & Expense Tracking System)
Migration of Domin.Doc to Documentum
Migration of Domin.Doc to Documentum
Singapore Polytechnic (SP) uses Document Management System (based on Domino.Doc) to meet the requirements of few Departments. SP wants to migrate these documents/data to Documentum.
Challenges
Migrate Data without any information loss
Migrate Data without loss of the formatting (Legal requirement)
Methodology
Export Domino.Doc doctype (meta data) in format of excel
Export the Attachments to hard disk
Export Mails on Domino.Doc as PDF (Convert using tool n2PDF) to hard disk
Java Program to process the data in excel and upload to Documentum
19.
Project Name: Web Form Management System
Client
Singapore Polytechnic, Singapore
Role
Team Member
Organization
Satyam Computer Services Ltd
Duration
12 months
Project Description
The Web Forms Management System [WFMS] will enable business users in Singapore Polytechnic to create and manage online web routing forms.
The system will serve as a centralized online repository for forms and include services for submitting, routing and approving forms.
The system will provide an online web forms creation framework to enable business users to design forms, create customized views and store the data in domino databases.
The system will be scalable and can handle a minimum of 300 different forms. It will be enabled using a single base form with a configuration capability.
The system will provide a management framework to facilitate the end-to-end from creation process i.e. requests for new forms, approval by business process owners, design of forms, testing and release of forms for production. The framework shall also serve as a forms database.
The system will provide export functions for authorized users to download data.
The system will provide personalized menus and views for users to monitor and track submitted requests through the various stages of workflow. Depending on their roles or privileges, users shall be able to access relevant functions e.g. Design Form, Submit Form etc.
The System is developed using Lotus Notes R6.
18.
Project Name: IRIS4 – Procurement Workflow Integration
Client
World bank, Washington
Role
Project Leader
Organization
Satyam Computer Services Ltd
Duration
6 months
Project Description
IRIS4 is the Bank's institutional electronic repository for business unit documents, general correspondence and project files. Documents can be retrieved through the Intranet from any standard desktop PC. IRIS supports the submission of documents in a variety of electronic document types including Notes e-mail with attachments.
As a part of Improvement in the IRIS4, World Bank wants the Procurement Workflow to be implemented based on the Procurement/Loan request document submitted in the IRIS4. There are various roles like Borrower, Reviewer and Approvers. There are dynamic routing conditions as well as automated Tasks involved after each level of approval/rejection.
The Workflow is implemented using Lotus Workflow 3.0.
Contribution
Designing Application Strategy.
Development of the Solution
Implementing the System
Testing the System
17.
Project Name: IRIS4 Desktop Enabler Customization
Client
World bank, Washington
Role
Project Leader
Organization
Satyam Computer Services Ltd
Duration
3 months
Project Description
IRIS4 is the Bank's institutional electronic repository for business unit documents, general correspondence and project files. Documents can be retrieved through the Intranet from any standard desktop PC.
As a part of Improvement in the IRIS4, we have customized the Desktop Enabler Interface using VB and provided the automatic updating into the IRIS4 without Notes Client. We have also modified the Client sided code to pick the values from the SAP to the Server sided for all the Document Types and Folder Types and made the application accessible independently with ordinary browser or Desktop enabler.
16.
Project Name: Global IDN Capacity Approval
Client
Reuters Limited, London, ENGLAND
Role
Team Member
Organization
Satyam Computer Services Ltd
Duration
2 months
Project Description
Reuters Limited has their Offices geographically located across the world (i.e. UK, US and Singapore) to handle their Business Operations. They currently have 18 Business processes (3 are in VB and 15 are manual), which are handled, differently by each location.
The Current Workflow Solution has 18 Workflows, which has various levels (Reviewer, Local Approver, Global Approver, Tariff Approver, Implementer) with multiple people at each level (e.g.: Reviewers (3) Local Approvers (1), Global Approvers (3), Tariff Approver (1), Implementers (1)), which is totally configurable. It leverages the capability of Lotus Workflow 3.0.It has complex routing conditions, which are calculated dynamically as per the information entered by the End User. It provides a Interface to the User to show his pending works and automatic notification in case of un attended pending tasks enabling/ensuring the Business operations are done in time.
Contribution
Designing Application Strategy.
Development of the Solution
Implementing the System
Testing the System
15.
Project Name: BaaN Help Desk
Client
Baan Satyam
Role
Team Member
Organization
Satyam Computer Services Ltd
Duration
1 month
Project Description
Satyam is the organization which has its customers geographically located through out the world. The organization understands that the customer needs the continuous support from the Organization after Implementation of the Projects. The Organization has planned to implement a Help Desk System and Customer Query Tracking system and host it in the ISP.
Help Desk System: It’s a Knowledge Base, which will be filled by the experienced professionals after getting evaluated by the Senior/Pioneers of the Technology. It also has the tips/ best practices to the customers for leveraging the technology to the maximum extent and also in a professional way.
Customer Tracking System: Each Customer can submit his queries and submit it. The Query will be routed to the various people in Organization automatically with and the solutions for the query are provided. The advantage of the Current System is that the customer is provided a transparency of tracking his query. An automatic Notification system is provided which will make the customer as well as Organization to use the system from his mailbox.
The Application improves the Customer Service and gives the flexibility to the Technical people to access the Application any where in the world as it is Browser based.
Contribution
Understand the Vision, Mission and Business objectives
Designing Application Strategy.
Development of the Solution
Implementing the System
Testing the System
14.
Project Name: COPS to Dealers
Client
BPL Mobile
Role
Project Manager
Organization
Protégé Systems
Duration
2 months
Project Description
COPS is the existing Notes Application, which deals with various workflows as well as the Customer related information BSCS is the Oracle Database, which contains the completed Company business information like Billing etc In the Previous system the entry of the information is done at BPL Office. Now using the combination of the Notes Security and Citrix, we are able to extend it to the dealers. The Level of security Implementation was made configurable and deploy the application easily.
Contribution
Understand the Vision, Mission and Business objectives
Designing Application Strategy.
Leading Team of Developers
Requirement Analysis at the Client
Planning the Solution Architecture
Development of the Solution
Implementing the System
Testing the System
13.
Project Name: COPS to Domino Doc
Client
BPL Mobile
Role
Project Manager
Organization
Protégé Systems
Duration
2 months
Project Description
COPS is the Notes based Application, which is used for the processing the application of the new subscribers. It has been extended to the Dealers through Citrix Server. The Security was implemented as per the Client’s Requirements. The Client wanted an Interface from the Notes to Attach the Scanned Images and pass it to the Domino Doc after getting scrutinized by the Verification Team of the BPL. The Transfer of Scanned Images are tagged with the critical fields and passed to Domino Doc (as per the Binders set) using C API during night hours.
Contribution
Understand the Vision, Mission and Business objectives
Designing Application Strategy.
Leading Team of Developers
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