Sivaram Athmakuri

ade4dn@r.postjobfree.com

Summary

Sivaram has over 20 plus years of Technical & Managerial experience. He served customers across the continents and cultures include USA, Singapore, UK, Japan and the Middle East. He provided services in different verticals such as Education, Government, Healthcare, Information Technology, Petrochemicals, Pharmaceuticals, Information Media.

He has played multiple roles such as Sr Vice President, Delivery Manager, Practice Manager, Project Manager, Agile Coach, Solution Architect, Project Lead, Onsite/Offshore model.

He has played a vital role in Presales, Service Offerings & Center of Excellence in presenting/submitting innovative technical proposals/solutions and participated in Technical Defense programs with various Customers. He acted as Single Point of Contact with various technical sales teams, relationship teams, business development teams and customer representatives. He has managed large-sized teams in collaborative environment with multiple BUs and has taken key decisions in Resourcing. He worked/managed a range of Fixed Bid, Maintenance, Production support and T&M projects. He has experience in executing projects with standard process/methodologies SDLC, Scrum/Agile, ITIL and IS09001. He has attained Managerial Excellence Program - from Duke University, USA.

Speaker Presentations

“Empower the Hidden Powers” at ‘BEACON 2017’, Hyderabad, India

"3 Impediments for CEO of Start-up Products" at 'Agile Tour 2016', Chennai, India.

"Baby steps to become Agile (for Bigger Organizations)" at 'Regional Scrum alliance 2014', Hyderabad, India.

"Thinking and Customizing Agile" at 'Agile Tour 2013', Chennai, India.

"Integration of Project Management and Risk Management" at '5th Annual Construction Risk Management Conference 2014', Mumbai, India

"Project Management Workshop" at 'The Big 5 Construct India 2014', Mumbai, India

Book Reviewed & Contributed

Reviewer to book "Agile Project Management for Governments” by Brian Wernham.

Contributor to book "A Day in Life of Project Manager" by Frank P.Saladis

Significant Contributor to book “Say Yes to Project Success” by Karthik Ramamurthy, Sripriya Narayanasamy.

Contributor to book "PMI Agile Certified Practitioner: Excel with Ease” by Subramanian Chandramouli.

Consulting Experience

Business/CEO/Entrepreneurs

oEvaluate Business Opportunities

oPrepare Business Case

oPreparing Strategic Plans

oConduct SWOT on Consumer Product Launch

oDesign Dashboards to track Business Health (ROI/Profitability etc.)

oDesign Dashboard to track Investments on Innovation or R&D

Traditional

oHelped Enterprise to Setup PMO & Handover to PMO Office

oMentor Project Leads in Preparing Project Plans (Traditional)

oHelp Business Unit Head to Prepare Project Plan (for Expansion)

oHelp Business Unit Head to Prepare Project Plan (for Production)

oCoach Subject Matter Experts in Preparing WBS

oCoach Subject Matter Experts on Estimation (Time/Cost)

Agile

oHelp Business Unit Head to Monitor Production using Kanban Methods

oAgile Coaching for Implementing Scrum to Product Development Company

Multiple Roles Played

Provided Expert Advice for Organization wide Agile Transformation as Agile Coach

Coached/Mentored on Management at Public Sector Units (PSUs) such as HPCL, ONGC, BPCL, Coal India, CPRI, IOCL, NLC, NCL, Bridge & Roof, MECON, EIL, Mangalore Refinery Pvt Ltd, ITM

Coached/Mentored on Management at BGR Energy, Genpact, ITD Cementation, Jindal Steel & Power, Ashok Leyland, TI Cycles, TVH

Executed Management workshops at AIMA, FICCI, MMA

Empanelled Management Consultant for SeeChange Consulting

Empanelled Trainer at Simplilearn, NIIT

Trainings / Workshops Conducted

Conducted 200 plus Training sessions (class room & online) on Project Management Professional (certification)

Conducted 15 plus Training sessions (class room and online) on Microsoft Project

Conducted 100 plus Training sessions (class room & online) on Agile Certified Practitioner (PMI-ACP)

Conducted 10 plus Training sessions on Risk Management

Conducted 15 plus Training on sessions on Microsoft Project Plan (2010/2013/2016)

Co Trained 5 plus Certified Scrum Master Trainings (CST)

Conducted Technical Trainings for more than 70 freshers

Conduct Workshops/Coaching Agile Teams

Conducted 100 plus Workshops on Project Management to Non-IT Companies (PSUs, Mini Ratnas and Maha Ratnas)

Past Experience

Provided IT Solutions to Clients such as World Bank, IFC, Reuters, BPL Mobile, Qatar Fertilizers, Roca, Singapore Polytechnique, DBS Bank, HP, etc.

Has extensive Technical and Managerial experience.

Played multiple roles such as Delivery Manager, Practice Manager, Project Manager, Solution Architect, Project Lead, Onsite/Offshore model.

Played vital role in Presales, Service Offerings & Centre of Excellence in presenting/submitting innovative technical proposals/solutions and participated in Technical Defence programs with various Customers.

Acted as Single Point of Contact with various technical sales teams, relationship teams, business development teams and customer representatives

Managed large-sized teams in collaborative environment with multiple Business Units

Handled / Managed a range of Fixed Bid, Maintenance, Production support and T&M projects.

Participated in more than 200 plus Proposal submissions

Achieved Runner award (among 400 plus participations from Satyam and TechMahindra) for innovative Solutions ExpLOT

Contributions to Project Management Community

Vice President, Certification, PMI Chennai Chapter

Vice President, Advocacy & Outreach, PMI Chennai Chapter

Assistant Vice President - Finance, PMI Chennai Chapter

Volunteer & part of Organizing Committee at PMI National Conference 2017 event (PMI-Chennai)

Volunteer at Tamilnadu Project management National Conference, 2013 event (PMI-Chennai) for Finance track

Volunteer at Tamilnadu Project management National Conference, 2012 event (PMI-Chennai) for Registration track

Volunteer at PMI National Conference 2012 event (PMI-Chennai) for Registration, Social Media and Technical Paper tracks

Volunteer at International Project Management Day 2012 event (USA)

Recent Career Experience

PRACTICE MANAGER – Maarga Systems Pvt. Ltd., Chennai

Responsibilities

SPOC for Pre-Sales team

Interact with Clients during Lead stage

Convert Leads as Opportunities by conducting Technical discussions with Customer

Propose Technical Solutions

Prepare Estimates

Respond to Proposals/Quotes

Prepare Detailed Project Plans

Work with Management on Resource Allocation

Mentor Project Leads during Project execution

Interact with Customer during Project execution

Report Management/Customers on Project Progress/Status

Identify, Mitigate & Handle Project Risks in timely manner

Align Deliverables as per Customer expectations

Handle Escalations from Customers

Handle Escalations from Team members

Handling Projects as per OTOBOS

Facilitate Interactions with Customer & Internal Accounts department on timely payments/invoicing

Negotiate with Customers/Management for Project Closures

Handle Change Control on Projects

Key role in gaining Customer Sign off on deliverables

Work with Management on Recruitments as per Business needs

Handle Staffing/Placement engagements

Work with HR on preparation of Training Plans

Actively Participate with Management on Strategic Plans

Handled 15 concurrent Projects

Handle Team of 30 people

Exposure to US/Canada/Gulf/European Customers

Handling Onsite, Offshore, Onsite-Offshore Projects

COMPETENCY PROJECT MANAGER – Satyam Computer Services Ltd

Responsibilities

As Competency Project Manager in Center of Excellence (COE) are

Explore latest advancements on Lotus Notes related Products

Evaluate the latest product releases

Develop Proof Of Concepts (POCs)

Train Delivery Teams on various Technologies

Show Case the Solutions to Customers through Delivery Teams

Provide Promotional Material on CoE Activities

Respond to Proposals/Quotes

Handled Team of 15

POCs delivered

ExpLOT (Migration Tool/ Framework from Lotus Notes Other technologies)

KOL for Healthcare using IBM QuickR(Lotus)

Web services on Lotus Domino R7/R8

Composite Solutions on Lotus Domino R8

Mobile POC on Domino R8 (using Easy Sync pro)

Integration of IBM QuickR (J2EE) with ECM (Beta Partnership Initiative with IBM)

Trainings conducted / delivered

Application Development with features Lotus Notes R8

Web enabling Lotus Notes Client Applications

Application Development with Lotus Notes Client/Web for Fresher

Application Development using Lotus Domino.Doc

Project Management (for aspiring PMPs) – more than 10 sessions

Professional Certifications

Certifications

Year of Passing

Marshall Goldsmith Stakeholder Centered Coaching, Certified Coach

2017

Marshall Goldsmith Global Leadership Assessment

2017

Professional in Business Analysis (PMI-PBA) from PMI

2017

Microsoft Specialist: Managing Project and Portfolios with Project Server 2013

2016

IPMA Level C Certificate from PMA

2015

IPMA Level D Certificate from PMA

2014

AgilePM Practitioner Certificate from APMG

2013

AgilePM Foundation Certificate from APMG

2013

Certificate In Project Risk Management from PMA

2013

Certificate in Project Management (CIPM) from PMA

2013

Certified Scrum Product Owner (CSPO) from Scrum Alliance

2013

Certified Scrum Professional (CSP) from Scrum Alliance

2012

Certified Scrum Master(CSM) from Scrum Alliance

2012

PMI Agile Certified Practitioner (PMI-ACP) from PMI

2012

Microsoft Certified Technology Specialist : Microsoft Project 2010, Managing Projects

2012

IBM WebSphere Portal Family Sales Mastery Test v1

2010

Social Software and Unified Communications Sales Mastery v1

2010

IBM Lotus Notes & Domino Sales Mastery Test v1

2010

IBM Lotus Connections Technical Sales Mastery Test v1

2010

IBM Lotus Quickr Technical Sales Mastery Test v1

2010

Certified Lotus Professional (Application Development R8.5/7/6/5/4)

2010 - 1998

Project Management Professional (PMP) from PMI

2008

Certified Lotus Professional (Application Development R8)

2007

IBM Enterprise Developer WebSphere Studio V5.0

2006

Enterprise Application Development with IBM WebSphere V 5.0

2006

Enterprise Connectivity with J2EE 1.3 (from IBM)

2006

Object-Oriented Analysis and Design using UML (from IBM)

2006

Sun Certified Programmer for Java 2 Platform 1.4

2006

Business Professional Programmer

1992

Overall Experience

Organization

Designation

Duration

Independent Trainer, Coach and Consultant (PMP, ACP, Scrum, MS Project 2010, Primavera)

Aug 12 – till date

Center for Excellence in Project Management (CEPM) Pvt Ltd

Senior Vice President

Jun 2014 -Jun 2017

Center for Excellence in Project Management (CEPM) Pvt Ltd

Assistant Vice President

Feb 2013 – Jun 2014

Maarga Systems

Practice Manager

Aug 09 – Aug 12

Satyam Computer Services Ltd.,

Competency Project Manager

May 02 – Jul 09

Protégé Systems Limited

Team leader

July 01 – April 02

Domain Technologies Limited

Software Solution Provider

July 00 – June 01

Essential Technologies Limited

Programmer Analyst

March 99 – April 00

Dev Lotus Technology Center

Programmer

Oct 95 – Dec 98

List of Clients served in Agile

100+ Trainings on 'Agile' Certified Practitioner (ACP) sessions (classroom/online)

CST Co Trained 5 plus Certified Scrum Master Training (CST)

In house Workshops - HP, 3i Infotech, Pfizer, Flex, PMI Chennai Chapter, Knorr-Bremse, Maximizers, Accion Labs

Public Workshops - Participants from following companies

oAccenture, Altaken Lucent, Bank of America, Capgemini, Centillion Solutions and Services Pvt Ltd., Cognizent Technologies Pvt Limited, Comviva Technologies, CSC, CSS Corp, Dell International services pvt. Ltd., Ellucian sungard, Huawei Technologies, IBM India Pvt Ltd., Inautix Technologies Private Limited, Infosys, Irely soft services India, Kalsoft Labs, LG soft India pvt. Ltd., Novadium, Oracle Solution Services India, Play Games 24x7 Pvt. Ltd., QAI Global Services, Robert Bosch Engineering and Business Solutions Ltd, Sapient, Shipnet Software Solutions Private Limited, Symphony, Tata Consultancy Services, Tech Mahindra, Thomson Reuters, Vernalis Systems, Xerox Services, Yahoo, IBM, SCOPE, NISSAN, FORD

Agile Experience

Agile Assignment 1

Agile Assignment 2

Agile Assignment 3

Agile Assignment 4

Agile Assignment 5

Agile Assignment 6

Agile Assignment 7

Agile Assignment 8

Projects Profile

23. Client

Maarga

Designation

Practice Manager

Organization

Maarga Systems

Duration

36 months

Solution/Technical

XPage enabling the Lotus Notes application (4.6) to Lotus Notes 8.5.x

iPAD enabling the Lotus Notes application using Sencha Touch framework

Application with XPage as front end and MS SQL as back end

Customization of Lotus Connections

Integrations of Lotus Connections (On Cloud) with Third Party gaming tool using iWidgets

Migrating 10 years of Lotus Notes Applications data to MS SQL

Migration 10 years of Lotus Notes Applications content (converted as PDF) to Alfresco

Integration of Lotus Notes applications with Microsoft Applications using Web services

Quickr Place customization i.e. Branding place as per Company requirements

Migration of Lotus Notes Mail (800 plus) to MDaemon

Implementing additional Security (on Mail Template customization) that prevents employees to send emails with attachments to external addresses

Xpages based Dashboard application

Trained 30 plus Freshers on Lotus Notes

2 .5 years of experience in Managing Lotus Notes application development using Scrum Methodology

Managerial

SPOC for Pre Sales team

Interact with Clients during Lead stage

Convert Leads as Opportunities by conducting Technical discussions with Customer

Propose Technical Solutions

Prepare Estimates

Respond to Proposals/Quotes

Prepare Detailed Project Plans

Work with Management on Resource Allocation

Mentor Project Leads during Project execution

Interact with Customer during Project execution

Report Management/Customers on Project Progress/Status

Key role in gaining Customer Sign off on deliverables

Work with Management on Recruitments as per Business needs

Handle Staffing/Placement engagements

Work with HR on preparation of Training Plans

Actively Participate with Management on Strategic Plans

Handled 15 concurrent Projects

Handle Team of 40 people

Exposure to US/Middle East/European/Indian Customers

Handling Onsite, Offshore, Onsite-Offshore Projects

22. Client

SATYAM

Role

Competency Project Manager

Organization

Satyam Computer Services Ltd

Duration

9 months

Project Description

Satyam has Centre of Excellence (CoE) for each technology. Responsibilities of the Competency Manager in COE are

Explore latest advancements on Lotus Notes related Products

Evaluate the latest product releases

Develop Proof Of Concepts (POCs)

Train Delivery Teams on various Technologies

Show Case the Solutions to Customers through Delivery Teams

Provide Promotional Material on CoE Activities

Respond to Proposals/Quotes

Handled Team of 15

POCs delivered

KOL for Healthcare using IBM QuickR(Lotus)

Web services on Lotus Domino R7/R8

Composite Solutions on Lotus Domino R8

Mobile POC on Domino R8 (using Easy Sync pro)

Integration of IBM QuickR (J2EE) with ECM (Beta Partnership Initiative with IBM)

Trainings delivered

Application Development with features Lotus Notes R8

Web enabling Lotus Notes Client Applications

Application Development with Lotus Notes Client/Web for Fresher

Application Development using Lotus Domino.Doc

10 sessions on Project Management (for aspiring PMPs)

ExpLOT(Application Migration Utility)

Lotus Notes is a proprietary product. Application Developers use Lotus Script/Formula Languages to develop the Lotus Notes applications.

Customers planning to migrate face challenges at different stages of the migration. Few are

During Estimation –Business analysts/Technical architects need to depend on existing Lotus Notes Developers to get the understanding of the functionality to provide the estimation.

During Design – Technical architects/Developers will not be able to understand the Lotus Script/formula language. They need a dedicated Lotus notes developer to explain granular level functionality.

During Data Migration – Developers/database team need the Lotus Notes developers to write a code to export (agreed format) for each of the Lotus Notes Databases. They also need their presence even for minor changes like addition of field or change the order of the fields in the format.

ExpLOT is migration utlitity designed to help the customers overcome the above challenges and make the migration smoother.

ExpLOT facilitates/accelerates migration of simple and medium lotus notes database to other environment.

Various Flavors of ExpLOT are:

1)Estimate- Helps customers to calculate the Ballpark estimate for each database.

2)Analyze – Helps developers/technical architects, specialists to understand existing functionality faster & better for each database.

3)Extract – Helps developers/data base team to get the data from Lotus Notes in different formats like csv, xml, excel and others for each database.

4)ExpLOT ALL – Estimate/Analyze multiple databases at a time.

ExpLOT –Estimate

ExpLOT - Estimate provides the list of domino design elements available in the lotus notes database and provides complexity at the database/design level. The complexity can be exported as excel/xml.

Features & Benefits:

1.Reduces the time for estimation.

2.Provides Ball park estimation of a particular lotus notes database.

3.Estimation will be done according to end user technology.

4.Complexity levels can be configured according to the target technology.

ExpLOT –Analyze

ExpLOT- Analyze provides code snippets of various design elements with descriptions and corresponding target platform code for each lotus notes database.

Features & Benefits:

1.Reduce the time factor for analysis.

2.Minimum technical knowledge of Lotus Notes is sufficient to analyze the code.

3.Code analysis will be done according to target technology.

4.Code description can be configured as per target technology

5.Equivalent to lotus notes language (lot script and formula), code examples of target technologies also given.

ExpLOT –Extract

ExpLOT – Extract exports the data from lotus notes database into an excel/xml/json/csv formats. Data base analysts will be provided with a user friendly interface to define their queries and define the report structure/formats.

Features & Benefits:

1.Lotus Notes data available in open standard formats like xml, JSON

2.Lotus Notes data available in file formats like CSV, Excel

3.Lotus Notes data available On Demand (real time)

4.Customization of Reports as per requirements

ExpLOT ALL (Batch Processing)

In ExpLOT, user will be able to retrieve the list of domino design elements and its complexities for one database at a time. Using ExpLOT ALL, user will be able to get the complexities at a time for multiple databases.

Users need to configure the list of the databases and ExpLOT ALL will run as a schedule/batch process and provides the reports in XML format. It can be viewed by using any Web browser (e.g. Internet Explorer).

Features & Benefits:

1.Information on complexities for multiple database at a time are possible.

2.Output can be seen in tabbed tab structure and viewed from any web browser.

21. Client

IFC

Role

Team Member

Organization

Satyam Computer Services Ltd

Duration

18 months

Project Description

iDESK is an integrated and web-enabled workspace for IFC operations. iDocs is integrated with iDesk application. iDocs is IFC’s institutional electronic repository containing business unit documents, general correspondence and project and partner files. Purpose of iDocs is to

Eliminate repetitive data entry in multiple systems.

Store and access all Project data and documents at your fingertips.

Improve ease of use through an intuitive, web-based screen design.

Improve the quality of information captured in IFC.

Obtain the same, up-to-date information in both HQ and Country Offices.

Access information based on your work profile requirements which will result in enhanced security.

The iDocs application runs on a Lotus Domino Server v 5.0.11 and comprises of the following products:

Lotus Domino.Doc v 3.1

Lotus Workflow v 3.0a – Public Fix Pack 1

Lotus Enterprise Integrator v 3.2

Lotus Sametime v 2.5

Cobra Image Router

Microsoft Word 2000

Microsoft Internet Explorer v 5.00.3315.1000 (SP2)

The Current Assignment is to provide Onsite Technical Support to. Few of roles/tasks performed

Maintenance and Production Support of iDocs

Enhancement to iDocs

20. Client

Singapore Polytechnic, Singapore

Role

Team Member

Organization

Satyam Computer Services Ltd

Duration

30 months

Project Description

The Current Assignment is to provide Onsite Technical Support to end users and client. Few of roles/tasks performed

Maintenance and Support of Web Form Management System

Web Enabling the PDA (Appraisal System)

Web Enabling of PETS ( Purchase & Expense Tracking System)

Migration of Domin.Doc to Documentum

Migration of Domin.Doc to Documentum

Singapore Polytechnic (SP) uses Document Management System (based on Domino.Doc) to meet the requirements of few Departments. SP wants to migrate these documents/data to Documentum.

Challenges

Migrate Data without any information loss

Migrate Data without loss of the formatting (Legal requirement)

Methodology

Export Domino.Doc doctype (meta data) in format of excel

Export the Attachments to hard disk

Export Mails on Domino.Doc as PDF (Convert using tool n2PDF) to hard disk

Java Program to process the data in excel and upload to Documentum

19.

Project Name: Web Form Management System

Client

Singapore Polytechnic, Singapore

Role

Team Member

Organization

Satyam Computer Services Ltd

Duration

12 months

Project Description

The Web Forms Management System [WFMS] will enable business users in Singapore Polytechnic to create and manage online web routing forms.

The system will serve as a centralized online repository for forms and include services for submitting, routing and approving forms.

The system will provide an online web forms creation framework to enable business users to design forms, create customized views and store the data in domino databases.

The system will be scalable and can handle a minimum of 300 different forms. It will be enabled using a single base form with a configuration capability.

The system will provide a management framework to facilitate the end-to-end from creation process i.e. requests for new forms, approval by business process owners, design of forms, testing and release of forms for production. The framework shall also serve as a forms database.

The system will provide export functions for authorized users to download data.

The system will provide personalized menus and views for users to monitor and track submitted requests through the various stages of workflow. Depending on their roles or privileges, users shall be able to access relevant functions e.g. Design Form, Submit Form etc.

The System is developed using Lotus Notes R6.

18.

Project Name: IRIS4 – Procurement Workflow Integration

Client

World bank, Washington

Role

Project Leader

Organization

Satyam Computer Services Ltd

Duration

6 months

Project Description

IRIS4 is the Bank's institutional electronic repository for business unit documents, general correspondence and project files. Documents can be retrieved through the Intranet from any standard desktop PC. IRIS supports the submission of documents in a variety of electronic document types including Notes e-mail with attachments.

As a part of Improvement in the IRIS4, World Bank wants the Procurement Workflow to be implemented based on the Procurement/Loan request document submitted in the IRIS4. There are various roles like Borrower, Reviewer and Approvers. There are dynamic routing conditions as well as automated Tasks involved after each level of approval/rejection.

The Workflow is implemented using Lotus Workflow 3.0.

Contribution

Designing Application Strategy.

Development of the Solution

Implementing the System

Testing the System

17.

Project Name: IRIS4 Desktop Enabler Customization

Client

World bank, Washington

Role

Project Leader

Organization

Satyam Computer Services Ltd

Duration

3 months

Project Description

IRIS4 is the Bank's institutional electronic repository for business unit documents, general correspondence and project files. Documents can be retrieved through the Intranet from any standard desktop PC.

As a part of Improvement in the IRIS4, we have customized the Desktop Enabler Interface using VB and provided the automatic updating into the IRIS4 without Notes Client. We have also modified the Client sided code to pick the values from the SAP to the Server sided for all the Document Types and Folder Types and made the application accessible independently with ordinary browser or Desktop enabler.

16.

Project Name: Global IDN Capacity Approval

Client

Reuters Limited, London, ENGLAND

Role

Team Member

Organization

Satyam Computer Services Ltd

Duration

2 months

Project Description

Reuters Limited has their Offices geographically located across the world (i.e. UK, US and Singapore) to handle their Business Operations. They currently have 18 Business processes (3 are in VB and 15 are manual), which are handled, differently by each location.

The Current Workflow Solution has 18 Workflows, which has various levels (Reviewer, Local Approver, Global Approver, Tariff Approver, Implementer) with multiple people at each level (e.g.: Reviewers (3) Local Approvers (1), Global Approvers (3), Tariff Approver (1), Implementers (1)), which is totally configurable. It leverages the capability of Lotus Workflow 3.0.It has complex routing conditions, which are calculated dynamically as per the information entered by the End User. It provides a Interface to the User to show his pending works and automatic notification in case of un attended pending tasks enabling/ensuring the Business operations are done in time.

Contribution

Designing Application Strategy.

Development of the Solution

Implementing the System

Testing the System

15.

Project Name: BaaN Help Desk

Client

Baan Satyam

Role

Team Member

Organization

Satyam Computer Services Ltd

Duration

1 month

Project Description

Satyam is the organization which has its customers geographically located through out the world. The organization understands that the customer needs the continuous support from the Organization after Implementation of the Projects. The Organization has planned to implement a Help Desk System and Customer Query Tracking system and host it in the ISP.

Help Desk System: It’s a Knowledge Base, which will be filled by the experienced professionals after getting evaluated by the Senior/Pioneers of the Technology. It also has the tips/ best practices to the customers for leveraging the technology to the maximum extent and also in a professional way.

Customer Tracking System: Each Customer can submit his queries and submit it. The Query will be routed to the various people in Organization automatically with and the solutions for the query are provided. The advantage of the Current System is that the customer is provided a transparency of tracking his query. An automatic Notification system is provided which will make the customer as well as Organization to use the system from his mailbox.

The Application improves the Customer Service and gives the flexibility to the Technical people to access the Application any where in the world as it is Browser based.

Contribution

Understand the Vision, Mission and Business objectives

Designing Application Strategy.

Development of the Solution

Implementing the System

Testing the System

14.

Project Name: COPS to Dealers

Client

BPL Mobile

Role

Project Manager

Organization

Protégé Systems

Duration

2 months

Project Description

COPS is the existing Notes Application, which deals with various workflows as well as the Customer related information BSCS is the Oracle Database, which contains the completed Company business information like Billing etc In the Previous system the entry of the information is done at BPL Office. Now using the combination of the Notes Security and Citrix, we are able to extend it to the dealers. The Level of security Implementation was made configurable and deploy the application easily.

Contribution

Understand the Vision, Mission and Business objectives

Designing Application Strategy.

Leading Team of Developers

Requirement Analysis at the Client

Planning the Solution Architecture

Development of the Solution

Implementing the System

Testing the System

13.

Project Name: COPS to Domino Doc

Client

BPL Mobile

Role

Project Manager

Organization

Protégé Systems

Duration

2 months

Project Description

COPS is the Notes based Application, which is used for the processing the application of the new subscribers. It has been extended to the Dealers through Citrix Server. The Security was implemented as per the Client’s Requirements. The Client wanted an Interface from the Notes to Attach the Scanned Images and pass it to the Domino Doc after getting scrutinized by the Verification Team of the BPL. The Transfer of Scanned Images are tagged with the critical fields and passed to Domino Doc (as per the Binders set) using C API during night hours.

Contribution

Understand the Vision, Mission and Business objectives

Designing Application Strategy.

Leading Team of Developers

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