Service Representative Customer
Resume:
Janelyn Daquioag
janelyndaquioag.jobs***.com
OBJECTIVE
I am a trustworthy and empathetic Customer Service Representative with 2 years of experience in handling various calls both inbound and outbound. I have good phone-handling and call-volume management skills. I can also interact with different personalities and resolve concerns well, leaving customers with a good experience. I dedicated time to educate myself with the process and work-related soft skills. Through this I have helped to add value to the company in addition to my regular duties. PERSONAL INFORMATION
Birthdate: November 07, 1991
Civil Status: Single
Nationality: Filipino
Address: 159-Q 19th Avenue East Rembo Makati
City, NCR 1216
Gender: Female
CONTACT INFORMATION
Mobile: 093********
Email: *******.********@*****.***
SKILLS
• Communication Skills
• Rapportive
• Organizer
• Time Managaement
• Product Knowledge
• Customer Engagement
• Conflict Resolution
• Interactive Voice Response
LANGUAGES
• English
WORK EXPERIENCE
TATA Consultancy Services
( 2019 Mar to 2020 Jun )
Position: Workflow Specialist
Junior Associate (1-4 yrs experience)
Specialization: BPO/Call Center
Industry: Outsourcing (Call Center / BPO)
Nature of Work: I was part of the insurance team who lodged claims for the customers who have insurance on their accounts for their mobiles or devices. I do both outbound and inbound calls. There were various and complicated calls each day but managed to handle the call properly by educating myself more to the process to answer customers and clients questions quickly and have the initiative to seek right answers from the leads.
ABBOTT Diagnostic Philippines (ARDx)
( 2018 Jan to 2019 Feb )
Position: Donor Contact Specialist January 2018- February 2019 Junior Associate (1-4 yrs experience)
Specialization: BPO/Call Center
Industry: Outsourcing (Call Center / BPO)
Nature of Work: I handled more than a 100 interactions per day, both outbound and inbound providing the results of the
drugscreening to the employees as well as to the clients. . Second half of my day was spent to the administrative tasks given to me where I gained extensive knowledge and skills to microsoft excel and organizational strategy. EDUCATION
2015 May Bachelor's/College Degree
University Of Makati (UMak)
Major: Early Childhood Education
Field of Study: Education/Teaching/Training
SEMINARS
2012
INFORMATICS COMPUTER INSTITUTE - Finishing Course For Call Center
REFERENCES
Marbel Bernaldez
Lead
Supervisor
ABBOTT Diagnostic Philippines
(ARDx)
Jennylyn Lapitan
Lead
Supervisor
TATA Consultancy Services
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