HR Shared Services Associate II

Angelina Leung

415-***-**** ********@*****.*** San Francisco Bay Area

HR professional experienced in HR Shared Services & data-driven People Operations that is dedicated in providing exceptional employee experience through improving HR processes. Flexible team member that is extremely detail oriented and thrives in a high pressure, deadline heavy environment. Experience

Gilead Sciences, Inc. (via Kelly Services) NOV 2018-Present HR SHARED SERVICES ASSOCIATE II

• Serve as HRIS Support Associate to handle escalated HRIS/People Technology inquiries

• Troubleshoot system issues and errors that occur for different Workday Modules: Recruiting, Offer/Onboarding, Performance, Compensation, Benefits, etc.

• Test new Workday enhancements on tight deadline for all the different HR teams

• Provided exceptional employee experience as frontline HR Shared Services agent for general HR

& benefits related inquiries for approx. 8,000 employees in North America

• Owned employee lifecycle processes (On/off-boarding for North America, promotions, performance & benefits)

• Managed I-9 verifications (Section I, II & III) for all employees in the U.S.

• Extracted and validated data from Workday to ensure data was SOX compliant and correct Achievements:

• Promoted from HRSS Associate I to HRSS Associate II in May 2020

• Consistently ranked the highest in resolved inquiries (2000+ annually) with 98% satisfaction rating Hard Knox Cafe JAN 2017-OCT 2018

WAITRESS

A Bright Printing Corporation JAN 2017-DEC 2017

ASSISTANT MANAGER

• Managed the entire production and supply chain process to ensure the quality of printed goods

• Oversaw 15 employees to make sure their emotional health is well and productivity was high

• Coordinated and attended social events with current and potential customers to maintain B2B relationships

• Managed all finances and served as the financial advisor to the CEO Ke’s Seafood BBQ JUN 2016-APR 2017

SUPERVISOR/HEAD WAITRESS

Casa Loma Hotel & America’s Best Value Inn APR 2013-AUG 2015 FRONT DESK AGENT

Education

University of California, Davis

Bachelor of Arts

Major: Economics

Minor: Communications

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