QA (Call audit), Customer Service, Registered Nurse

Location:

Quezon City, Philippines

Salary:

35,000 (Negotiable)

Posted:

August 05, 2020

Contact this candidate

Resume:

ANTONIO M. RAMOS JR.

091*-****-***

*********.*******@*****.***

** *********** **, **********, ******* 4, Quezon City 1109

QUALIFICATIONS:

- Consistently meets and exceeds goals.

- Maintains a high level of professionalism, patience, and efficiency.

- Customer service oriented and excellent

interpersonal-communication skills.

- Quick & Adaptive learner.

- Ability to work on flexible schedules.

- Computer Savvy.

- Reliable

SKILLS:

Quality Assurance- Call Audit

Customer Service Support

Technical Support

Chat & Email Support

Sales

Order Management/ fulfillment

Medical/ Nursing

Data Entry

Personal/ Vitual Assistant

Transcription

Email & Marketing

Other Admin Support

EXPERIENCE (LATEST TO OLDEST):

QA October 19, 2016 to June 30, 2020 UPWORK Contractual- NDR o Description: 3 years & 8 months Quality Analyst (Call Listening/ Auditing) for a Debt Settlement company based in New York & Nevada. Ensures customer interactions are aligned with business goals, identifies common customer & agent issues, improves customer experience, and helps standardize communication processes with customers.

October 19, 2016 to December 2018- Client Success Department

January 2019 to June 3- Creditor Escalation or Legal Department o Promotion: Assistant Team Leader

CSR July 14, 2017 to November 4, 2017 CONCENTRIX- Spark’s Place, Cubao, Quezon City o Description: 3 months & 21 days UberEats Customer Service (US, Canada & Singapore). Responds to inbound call inquiries from Consumers, Delivery Partners (Drivers) and Restaurant Partners regarding general Issues, order- related, app, account, product, billing Issues, etc. With Outbound calling and sending of texts & emails.

CSR April 25, 2016 to October 25, 2016 TELETECH- 19/F Cybergate Tower 3, Pioneer o Description: 6 Months T-Mobile General Chat- Support. Responds to incoming online/ website inquiries on wide range issues (General Care- Account, Product, Billing) and telecommunication device/s & service/s basic troubleshooting.

CSR April 14, 2014 to April 14, 2016 CONVERGYS- 2/F Bldg. L, UP Science o Description: 2 years Comcast Sales Chat- Support with outbound calls. Responds to incoming online orders, inquiries regarding account, billing and order issues, products/ services questions, order tracking, and service/s basic troubleshooting.

Achievements:

Level 4 (Highest) agent with pay

increase.

Consistent top agent with certificates.

2015 Company International Incentive

Trip (Hongkong).

Promotion:

Floor Support (FS) on October 2015- Responds

to extensive and comprehensive product,

account and tools issues & queries. Performed

duties of a Team Leader- coaching agents,

quality assurance, escalation resolution, and

operations & management duties.

CSR – Nurse August 7, 2013 to April 2014 ROCHE Philippines- One Global Place, BGC, Taguig City o Description: 8 months’ pharmaceutical/ medical sales, administrative and support service. Carry out inbound and outbound call, text and electronic & regular mails.

RN HEALS Nurse March 22, 2012 to March 21, 2013 Department of Health (DOH) Region 2 o Description: 1-year Combination of Clinical and Community/ Public Health Nursing with Maternal Delivery, Minor OR and ER Experience (Rescue/ Ambulance Transfer) o Project Name: RN HEALS (Registered Nurses for Health Enhancement and Local services) Batch 3

Volunteer/ Contractual Nurse September 2011 to March 2012 Maddela District Hospital o Description: Level 1 Public Hospital. 25 bed capacity with 100% occupancy and around 50- 60 max accommodations during break out.

ELIGIBILITY/ EDUCATION:

Registered Nurse

Medical Colleges of Northern Philippines, Alimannao Hills, Peñablanca, Cagayan Valley

Bachelor of Science in Nursing S.Y. 2007- 2011

Awards:

(1) Ten Outstanding Students of MCNP- ISAP (Medical Colleges of Northern Philippines & International School of Asia and the Pacific)

(2) Leadership Award;

(3) Clinical Efficiency Award;

(4) Community Service Award; and,

(5) School Spirit Award

CHARACTER REFERENCES:

(1) Sarah Jane Tamayo