Assistant Customer Care

ADONS KATUSHABE.

P.O. Box ****** Abu Dhabi. Mobile +971-**-*******

Email: *********@*****.***

Skype: amoskanye1.

Career Objective

Seeking a position to showcase my skills, loyalty and guest service, hard work, dependability and positive results working individually or in a team environment. Seeking for a position that will enable me perform my duties above the expected and create a reputation for my team, my employer and me.

EMPLOYMENT EXPERIENCE

Employer: Emirate palace hotel

Position: Food and beverage service; waiter.

Year: March 2014 – current

Duties & Responsibilities:

1. Ensuring that our guests feel at home by welcoming them with a smile. 2. Introducing our guests to the Daily specials as I offer Menu to them. 3. Taking food and beverage orders and making sure that they are served on time. 4. Checking with our guests for feedback and satisfaction. 5. Presenting the Bill to guest upon request.

6. Thanking the guest for dining with our Hotel and inviting them again as I wave them goodbye. 7. Cashiering and using micros systems.

Employer: M&T Construction company, Uganda limited. Position: Assistant in charge of operations.

Year: 2011 – 2013

Duties and responsibilities:

1. Day to day running of the business under the supervision of the manager. 2. In charge of purchases.

3. Responsible for all the companies bidding process. 4. In charge of petty cash and assisting the cashier with the payroll. 5. In charge of sourcing out new company’s service providers. 6. Over seeing store operations and inventory.

Employer: Kampala Water

Position: Billing and Information Technology Trainee. Year: May 2009 - 2010.

Duties and responsibilities.

1. Working as an Information Technology assistant on the IT Help desk. 2. Monitoring Branch Network sites and ensuring that they are all up and running. 3. Helping with billing duties like printing of bills and invoices. 4. Installing both server and system based applications on the company I.T infrastructure. 5. Ensuring that all network devices like computers, printers are all connected all the time. EDUCATION & PROFESSIONAL QUALIFICATIONS

2007 - 2008

I attended Makerere University; Cisco Certified Network Associate programme. Which is equivalent to a Diploma in computer Science as per Uganda National Examination Board? The course also included:

1. Network infrastructure layout

2. General network Administration.

3. High PC literate i.e. Word excels, and power point and IT. SKILLS AND PROFICIENCIES.

Underwent PABX and Customer care Training with Warid. Telecom. Uganda..

Underwent through the Food and Safety programme.

Proffiency in Micros system and cashiering.

Excellent skills in Solar Winds network Monitoring Systems.

Written Communication

Customer Service.

Passed numerous courses in LOBSTER INK.

Typing: 60 wpm

Strong organization and analytical skills.

Excellent interpersonal skills, office etiquette and phone manners.

Software: All Window's operating systems, Microsoft Word and Excel. REFERENCES:

David Oyoo

Assistant manager – Recreation

Emirates Palace Hotel

Email: *****.****@**************.**

Mob: +971*********

Glenn Posa

Restaurant Manager

Emirates Palace Hotel.

Email: *****.****@**************.**

Mob: +971*********.

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