Executive Assistant Manager

Kelly Gorny

Colorado Springs, CO • 224-***-**** • **********@*****.***

PERSONAL SUMMARY

With varying transferable experience in all aspects of several industries, I enjoy obtaining my industry knowledge through dedication and discipline of self education through seminars, workshops, online and books. I share my knowledge compassionately on a daily basis and anticipate complete understanding of any industry to further my career growth. I am a well-presented, professional, tactful and friendly individual who is able to combine a polite and approachable manner while providing product and service insite, guiding customers through the decision making process. I possess the ability to communicate with all levels of customers and professionals. I’m well able to contribute to the success of any business. SUMMARY OF QUALIFICATIONS

● Energetic team player who is equally effective working independently

● Outstanding ability to respond to internal or external customer requests

● Exceptional communication and interpersonal skills

● Strong work ethic/Disciplined working from home

● Extensive phone and in-person customer service experience

● Proven record of meeting deadlines and staying within budget

● Strong computer and POS skills

● Business calendar management

● Holistic nutritionist and natural dietary enthusiast

● Skin care esthetics experience

● Thirst for continuing education and research

WORKING EXPERIENCE

Auguste Escoffier School of Culinary Arts, Schaumburg, IL -Admissions Representative-Office/Remote Work 2/2020 - Current

• Accurately and complete explain education programs, expected outcomes, student services and financial consideration to students and their support system.

• Manage inquiries to achieve prompt contact and performance activity weekly goals.

• Schedule, conduct interviews, and pursue qualified candidates for enrollment, and determine appropriateness of candidates for admission based upon career goal compatibility.

• Accurately forecast projected new students on a periodic basis for Director of Admissions and Senior level management.

• Consistently conduct follow-up meetings with all applicants, daily, weekly or as needed to ensure successful matriculation.

• Effectively communicate with the enrolled students to guide them through the online orientation and help them understand the importance of this activity as well as tracking their progress.

• Assist other personnel and departments with data collection and problem-solving.

• Be an active participant in team activities and initiatives.

• Consistently achieved/surpassed set goals for Daily, Weekly Dials, Talk Time, Student Outreach & Financial Aid Packaging.

• Consistent transition to Working from Home during COVID-19 crisis. Verilife, Arlington Heights, IL -Hospitality Associate-Patient Outreach 6/2019 - 2/2020

• Hired for a newly created position establishing policies and procedures.

• Liaison to the community for Medical Marijuana education.

● Inform patients, physicians and healthcare providers on policy, procedures and legal guidelines.

● Create and execute Community Outreach programs through event sponsorship, patient workshops and socials and fundraising events.

● Build relationships with local government, civic groups, hospitals, various types of medical specialty practices and senior centers.

• Expert application assistance.

• Organizing and running a successful Job Fair.

• Assisted other dispensaries in territory with events, onboarding and training. Trader Joe’s, Arlington Heights, IL -Crew Member/Dept Head 11/2017 -6/2019

• Directs and manages all functions, including inventory and ordering, for largest dept. in the region.

• Extensive product knowledge providing high customer experience.

• Handles product and equipment in accordance with safety and sanitation guidelines.

• Stocking shelves, logging spoilage/donations and building displays.

• Worked all sections throughout the store - Frozen, Grocery, Meat, Diary, Produce and Demo.

• Consumer tendency awareness for current/future nutritional trends and purchasing patterns.

• Operated cash register to ensure quick and courteous checkout experience.

• Receiving and unloading deliveries.

Victoria in the Park Banquets/Mission Hills Country Club, Mount Prospect/Northbrook, IL -Banquet Manager 04/2016 - 10/2017

• Maintain Banquet Event Orders, proficient in CaterEase.

• Conduct site visits and field general questions of events for private/corporate, weddings, fundraisers, etc.

• Communicate efficiently with the owners/management team.

• Oversee the operation of banquet functions.

• Including scheduling and supervising service, set-up and special events staff.

• Positive/proactive communication with staff, guests and hosts.

• Call on previous clients to update customer database and pursue sales opportunities and referrals. Chef Most Wanted, Chicagoland, IL — Celebrity Chef Executive Assistant, Event Manager 2014 - 2017

• Maintain events calendar and liaison with chefs, employees and clients to schedule staff.

• Book events for private/corporate, weddings, fundraisers, etc.

• Chef’s Assistant and head server during events.

• Event management,setup to tear down, positive/proactive communication with staff, guests and hosts.

• Ensure staff is trained following standard procedures for food safety and sanitation.

• Bassett and Food Handler Certified.

White Pines Golf Club & Banquets, Bensenville, IL — Event Manager, Head Server 2014 - 2015

• Management of private events at 36 hole championship course.

• Head Server for banquets, plated and buffet.

• Seasonal popcart attendant.

PROFESSIONAL CERTIFICATIONS

● Illinois Adult-Use Cannabis Dispensary Responsible Vendor Training - 2019

● HempStaff Dispensary Training Certification - 2019

● Illinois Food Handler Certificate - 2017

● BASSET - Illinois Liquor Control Commission - 2017

● Skin Care Esthetician License - 1997

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