Manager Service
Resume:
Grace F. Apodaca
El Paso, TX ***36
***********@*****.***
Objective: To obtain a position to utilize my experience and education to excel in making a difference in a person’s life.
March 4, 2020 - July 24, 2020
Adecco Staffing - El Paso, TX 79936 - Altisource Single Family Inc. as Utility Coordinator
Ensure Electric/Water utility is activated within SLA (Service Level Agreement)
Ensure Electric/Water utility is placed under company name
Ensure Electric/Water utility is deactivated within SLA
Contact Utility Service Provider (USP) to request start or stop service
Create necessary work items in VMS to start/stop service
Follow the start/stop service process using stop/start utility software
Create work orders for utility payments and deposits
Comply with QA and Compliance
Adhere to the Escalation Matrix protocol
May 2017 – February 2020
David L. Carrasco Job Corps – El Paso, TX 79935 – Career Counselor Offer consistent career, educational, and motivational guidance during the enrollment phase
Manage initial counseling session with student and gain access to social intake with prudence
Successfully work with students to deal with life on Center, personal or social issues Absorb oneself in student’s life both school wise and personal Maintain close contact and gather sessions with students to assist in their progress and adjusting to life on Center
Assist student to adhere to Center rules
Maintain student retention
Weekly meetings with students to recognize possible issues or problems that may hinder a student’s advancement in school
Maintain and update student’s Evaluation of Student Progress and Personal Career Development Plan
Counsel with student when crisis arises and then direct them to the proper support services
Preserve and organize student records and case notes Counsel weekly with students who came forward for Anger Management Sessions October 2001 – April 2017
David L. Carrasco Job Corps Center – El Paso, TX 79935 – Records Specialist Manage and perform input and output of student data Assist, Prepare, Comply, and submit any and all required student reports Work closely with the Admission Counseling Department to ensure that all applicant files have all the necessary documentation
Interview and collect data from applicants
Submit accurate clerical documents and forms from starting, entering, and preserving information through the CIS system
Provide Career Preparation Period Specialist with insight information for student retention
Providing positive guidance and direction to students Provide students insights on academic achievement
Promote personal, social, and career development
Promote school program through guidance curriculum and individual student planning Track applicant files through an Excel Spreadsheet Work closely with area schools to obtain appropriate applicant documentation Conduct weekly presentation for incoming students
Reporting Weekly on the Weekly Student Strength Report Maintain the Monthly GED report
Report Monthly Perfect Attendance Report
Report Daily Attendance Summary
Cross trained with Attendance and Accountability on Center Work close with Career Preparation Period Counselor and Career Preparation Period Specialist, as well as other Career Counselors
Education:
Master of Education 2012 – University of Phoenix – Santa Teresa Campus Bachelor of Science in Business Management 2010 – University of Phoenix – Santa Teresa Campus
Certified Administrative Secretary with Computer Accounting – May 1988 High School 1974 Graduate of Jefferson High School Skills:
Bilingual English/Spanish
Proficiency in Computer and Word Processing Programs Good oral and written skills
Reference:
Julio Medina – HR Manager
Josie Valenzuela – Counseling Managers
Carolina Guzman – Senior Counselor
Contact this candidate