CURRICULUM VITAE

OBJECTIVE

To pursue a highly effective and challenging career where I can apply my existing knowledge and creativity, acquire new skills and contribute effectively to the organization towards growth.

Working Experience - From 04/06/2005 to 27/04/2018

TVS Motor Company : Worked as Team leader in Hosur plant - under Operation department ( Vehicle and Engine assembly ) till 30.08.2010 from 04.06.2005 ( 05 Years )

TVS Motor Company : Worked as Territory Manager – Service under Sales & Service department from 30.08.2010 to 28.06.2017 ( 06 years and 10 months )

Yamaha Motor India Sales Pvt ltd : Worked as Dy. Manager – Service under Service department from 03.07.2010 to 27/04/2018 ( 09 months )

Previous Experience

Worked as an Electrician as Individual / Contract basis. Experience In the following field :- House and Industrial Wiring, Motor Rewinding ( AC & DC ) and Trouble shooting, Home Appliance Trouble shooting and Servicing, Starter ( AC and DC ) Trouble shooting, Battery Maintenance, Earthling ..ext from ( May 1999 to Mar – 2002) ( 3 Years )

FIELD EXPOSURE

Ensure that the territory dealers achieve higher Customer Satisfaction Index scores (Call Center Score – Model wise, Technician wise and Service advisor wise Analysis )

Improving FTR (First Time Right), VPS (Vehicle Performance Satisfactory) and WQ (Water wash Quality) Improvement.

Improving dealer profitability in terms of Service Inflow ( Free, Paid & PW ) and Parts business

Improving customer trust worthiness of dealer as well as company

Analyze the Product and Customer complaints and find solutions for the same.

Generate product performance feedback reports (PPFR) and give feedback to the company

Responsible for expansion of the new Channel network ( Authorized dealer- Infrastructure development, Tools and Equipment Procurement, Corporate Identity ( CI ) deployment and Layout creation )

SIB Training (SIB – Service Information Bulletins) given to all dealer end technicians on existing product and problem solving techniques

Training given to Service advisor on customer handling and customer delight

Ensure that the service standards are maintained at the dealers ( QLQD Audit – Quality Leadership through Quality Dealerships )

Conduct private garage owners (PGM) meet as well as customers meet on new products launch.

Conduct Service camps (Mega free service camp, Paid service drop out customer camp and Engine Over hauling Camp) and customers meet.

Achieve spare parts targets ( PMP - Periodic Maintenance parts replacement) given by the company

Recall and refit of Retro-fitment parts to customer for customer satisfaction and dealer confidence on product.

FIELD SUPPORT TO NEW PRODUCT DEVELOPMENT – NPD

Serviceability analysis of new products (with the comparison of competitor products).

Testing of new products (on road and off road).

Components comparison with existing products and new products and communizing.

To give the perfect product for the customers.

Develop the easy serviceable vehicle for dealer staffs.

To improve the customer satisfaction.

Prioritization & stratification of warranty complaints using SAP.

Analysis of physical parts received under warranty.

Dealer visits to analyze the critical complaints& Identification of root cause.

Joint discussion with R&D, Operations, & PED other relevant departments to finalize actions Simulation & Accelerated Life Testing to estimate the percentage of improvement through 4-Quadrant method.

Standardize actions in Failure Mode Directory for horizontal deployment in the upcoming Products

PDI Audit for upcoming & current product vehicles.

New product testing and development.

Measurements of critical parameters in engine at sub assembly levels.

Estimating and improving durability of critical engine sub-systems.

Preparation of Service information Manuals & Bulletins for New products and current product changes.

Conducting serviceability test of the newly developed vehicle to make it money worthy to the customer

Conducting product life cycle test (endurance).

Conducting accelerated customer feedback trail test.

Development of service tools to make the vehicle servicing ease.

Strength

Quick learner and able to build and maintain better relationship through proper communications.

Able to bring new tasks into successful completion through better team work and motivate the dealership staffs and team members based on Skill level.

Education

Qualification Board/University Place Year of passing %

Bachelor’s degree in Industrial Engineering Indian Institution of Industrial Engineering. Navi Mumbai, Approved by AICTE & ISO 9001 - 2008 Certified institution Navi - Mumbai Feb 2011 60.03

Diploma In Production Engineering (Equivalent to Mechanical Engineering) Thiagarajar Polytechnic college, Autonomous Institution, Salem April 2005 94.33

Industrial Training Institute (ITI) - Trade – Electrician The Salem polytechnic ITI

Salem April 1999 84.70

SSLC Government Boys higher secondary school

Salem April 1997 75 .40

Computer profieciency

Microsoft word, Excel, Power point 2007, AutoCAD -2000 and Autodesk Inventor 7.0

HOBBIES

Playing Cricket and Shuttle,

Books Reading and hearing Music

REFERENCE

Mr. K. Murugadoss - Area Service Manager – TVS Motor company – Kerala – Mobile : 955*******

Mr. Kannan – Area Accountant - TVS Motor company – Coimbatore – Mobile : 948-***-****

BIO- DATA:.

Father’s Name : Mr. S.Sundar Rajan,

Date of Birth : 06.04.1981

Present CTC : 10.00 lakhs

Expected CTC : As per Company Norms

Language known : Tamil, English (Read & Write and Speak),

Marital Status : Single

Religion & Cast : Hindu & BC

I hereby declare that the information furnished above is true to the best of my knowledge.

Date: 07.08.2020 (S.Senthil Kumar)

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