Customer Service Representative
Resume:
SUMMARY
Knowledgeable and skilled Hospitality professional successful at balancing guest and business needs. Well-organized in managing check-in and checkout procedures, as well as coordinating services with diverse team members. Good multitasking, planning and communication skills. Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team.
SKILLS
Multi-line phone systems
Conflict management
Payment processing
Attractions and amenities
knowledgeable
Cash transactions
Communications
Listening skills
Ability to work well with others
Customer service
Team player
Organization
Inventory management
EXPERIENCE
Front Desk Clerk
Long Island, Bahamas
Cape Santa Maria Beach Resort/ Nov 2014 to Mar 2020 Reviewed account information and individual customer charges to produce correct bills. Upsold packages and additional services to customers to drive business revenue. Met needs of walk-in customers by staying up-to-date on room availability and current promotions.
Investigated and independently resolved all customer complaints to boost satisfaction. Arranged special accommodations for guests to maintain optimal satisfaction Managed customer complaints and rectified issues to complete satisfaction. Maintained clean and presentable reception area to maintain professional business reputation.
Addressed and welcomed guests to business per day, improving overall customer service and engagement.
Responded to inquiries and room requests made online, by phone or email. Promoted long-term loyalty by delivering professional, knowledgeable support to meet every need.
Performed bookkeeping activities, such as balancing accounts and conducting nightly audits.
Customer Service Representative
Jupiter, FL
Publix Super Markets/ Nov 2017 to May 2018
Educated customers on special pricing opportunities and company offerings. Delivered high level of service and support to each customer, paving way for future business opportunities.
Maintained calm, friendly demeanor with upset customers to de-escalate stressful T
Nickole
Thomas
nickolethomas@outloo
k.com
Merritt Island, FL 32952
situations.
Assisted with Western Union transactions, Money Orders and the Lottery. Assisted in back office activities.
Cashier
Long Island, Bahamas
Bet Vegas Casino/ Jul 2018 to Aug 2019
Resolved issues with cash registers, card scanners and printers. Trained new team members in cash register operation, stock procedures and customer service.
Compiled and updated client data to track payments trends and support accurate accounting.
Completed daily recovery tasks to keep areas clean and neat for maximum efficiency. Organized and maintained both physical and digital payment documentation for accurate filing and compliant recordkeeping.
Assisted customers with opening new accounts.
Assisted with lottery and payouts.
Bar and Restaurant Supervisor
Long Island, Bahamas
Driftwood Cafe/ Jan 2013 to Nov 2014
Posted room charges such as food, liquor and telephone calls based on individual customer actions.
Performed bookkeeping activities, such as balancing accounts and conducting nightly audits.
Did inventory monthly
Responsible for ordering stock
Made the weekly schedule for my colleagues
Seated customers, took orders and served
EDUCATION AND TRAINING
High School Diploma
North Long Island High School Jun 2012
Long Island, Bahamas
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