Mental Health Administrative Assistant

Amor Hernandez

NEW YORK CITY, NEW YORK 646-***-**** ***************@*****.***

Experience

TEAM LEADER (PROMOTED) HELP USA 04/19-CURRENT

·Oversee Case Managers main responsibilities such as electronic clinical documentation, data entry, and chart audits.

·Assure agency-mandated courses and core curriculum are completed by training and monthly supervision with the Case Managers.

·Develop Case Management schedules to maximize productivity.

·Ensure quality of Care through leading case conference and team meetings

·Interview candidates for the Social Service Program and resource links.

·Review residents’ concerns and conduct proper incident report follow-up.

·Formulate reports using Microsoft 365, Excel, and PowerPoint.

CASE MANAGER HELP USA 04/17-04/19

·Generated Independent Living Plans Daily using CARES Software

·Completed client’s bio-psychosocial assessments

·Provided weekly supportive counseling with problem-focused targeted intervention to assist clients in meeting goals and managing barriers to engagement.

·Referred clients to psychological, medical, and employment services

LICENSED & CERTIFIED NURE’S AIDE ISABELA GERIATRIC CENTER 01/14-01/16

·Maintained patient records by complying with HIPAA standards.

·Assisted residents with activities of daily living including helping with meals, transferring using assistive devices, bathing, dressing and grooming.

·Turned and changed bed.

ADMINISTRATIVE ASSISTANT AARON’S DENTAL CARE 08/15-11/16

·Call insurance companies to verify billing and insurance status.

·Answered and managed calls.

·Confirmed and scheduled patients’ appointments.

Skills & Abilities

BILINGUAL IN SPANISH

·Ability to Read, Write and Speak Spanish Advance Level

Education

MASTERS IN HEALTHCARE ADMINISTRATION 2016 KAPLAN UNIVERSITY

BACHELORS IN SCIENCE HEALTH 2014 KAPLAN UNIVERSITY

MENTAL HEALTH FIRST AID CERTIFICATE SEPT 2018 – SEPT 2021 THRIVE NYC

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