J I MMY

L U C I D O

T RAINING AND

MANAGEMENT

PROFESSIONAL

I have been in the BPO Industry for

over 18 years with Solid

Background in Training and

Development, and Operations

Management

Site Manager

Lead Social Media Marketing, Influencer Marketing and Customer Support Teams

In charge of overseeing multiple projects simultaneously Liaises with clients for creative and operational requests Manages overall Site Logistics such as Recruitment, Human Resources, Training and Operations

Builds Relationships with clients and maintains strong partnership

A I COM SOLUTIONS APRIL 2018-J ANUARY 2020

W O R K E X P E R I E N C E

Account Training Manager

Supported outbound sales account under the

telecommunications vertical

Managed ramp for New Hire and Continuous Education Training

Managed trainer development thru coaching and mentoring Conducted training needs analysis to identify the needs of the program and implement new training approach that will target these gaps

Developed and cultivated partnership with client

S P I CRM J U L Y 2017 TO F E B 2018

18 Years’ solid experience in the BPO industry

12 Years’ experience in Training and Development

7 Years’ experience in Sales and Management

Advanced knowledge in Training Needs Analysis, Process Improvement and Project Implementation

Supported industries such as: Telecommunication, Financial, Cable, Insurance, Publishing and Cryptocurrency Trading. C A R E E R S U M M A R Y

0956 - 284 - 8042

O-504 El Pueblo Condominium

Bagbag, Novaliches Quezon City

ade447@r.postjobfree.com

ade447@r.postjobfree.com

LinkedIn: jimmylucido

C O N T A C T

I N F O R M A T I O N

Training Consultant

Conducted Near-Hire Training for multiple BPO Companies In charge of Performance Reports that is being sent to CCAP

Created curriculum and modules for the center approved by CCAP

OERIDIAN SOLUTIONS MARCH 2013 TO J U L 2017

W O R K E X P E R I E N C E

Training Delivery Manager - OIC

Managed the overall logistics of Training both

Communications and Product Specifics Training for 5 LOBs under one vertical

Complete daily training administrative work such as tracking of student data, timekeeping, and other administrative tasks as required in a timely and accurate manner

Monitor student progress for the duration of training, providing coaching and developmental feedback. Provide input on new hire readiness

Facilitate transition of students from training to work environment, ensuring competency levels are sufficient. Liaise with clients and builds strong partnership

Managed Trainer Development

CONVERGYS PHILS. OCT 2010 TO DEC 2012

J I MMY

L U C I D O

T RAINING AND

MANAGEMENT

PROFESSIONAL

Training Specialist

Universal Trainer that handled Near-Hire, Foundations, Product Specifics Training and Leadership Training Dedicated Trainer for SAMI Training *Sales Tactics of AT&T Managed Curriculum and Module Development for all

training programs

Created processes for all training programs

OMNIGLOBE I N T ERNATIONAL F E B 2015 TO J U L 2017 C A R E E R

H I G H L I G H T S

AICOM SOLUTIONS, successfully

implemented 3 lines of businesses

SPIC CRM, Successfully created processes

in improving Sales Validations and

implemented Core Sales Training across

campaigns in Manila Sites

OERIDIAN SOLUTIONS, created modules

for the company that was used by CCAP

for Near Hire Trainings

OMNIGLOBE INT'L, Created processes and

streamlined Training Methodologies for the

company

OMNIGLOBE, Lead Trainer for SAMI

Training

OMNIGLOBE, spearheaded the installations

of Smart House Lab

OMNIGLOBE,Lead Trainer for Sales

Training

CONVERGYS, Project Manager for

Blended Curriculum for Everything

Everywhere

CONVERGYS, spearheaded the

implementation of Auto Zero Initiative

CONVERGYS, Top Agent for DTV in 2007

GLOBAL STRIDE, Top Agent Sitewide in

2005

Team Associate

Acted as Coach for incoming agents. Conducted Coaching and Feedback

Conducted Huddles

Answer Inquiries of Customers

CONVERGYS PHILS. SEPT 2005 TO OCT 2008

W O R K E X P E R I E N C E

Customer Care Specialist

Sales Agent for Publishing Account

Sales Agent for UK Telephony Service

GLOBAL S T R I DE SEPT 2004 TO AUGUST 2005

Centro Escolar University

Member, COMPASS

AB JOURNALISM

E D U C A T I O N

B A C K G R O U N D

Sales Agent/Sales Verifier

Worked Closely with Quality Assurance and validates sales for the site

Outbound agent for local credit card account

T E L E P ERFORMANCE PHILS. F E B 2004 TO AUG 2005 J I MMY

L U C I D O

T RAINING AND

MANAGEMENT

PROFESSIONAL

Associate Trainer

Conducted both New Hire Communications Training and Products Specifics Training

Conducted Up Training and Cross Training for a Financial Account

Developed and Improved Curriculum and Module based on Training Needs

Created Processes for the program

Managed daily, weekly and monthly reporting to

stakeholders

CONVERGYS PHILS. OCT 2008 TO OCT 2010

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