Margaret C. Kirkby

928-***-**** • *** McKee St. • Batavia, IL 60510 • ade442@r.postjobfree.com

Learning & Development

Creative, solutions-oriented professional with an MBA and solid background in spearheading learning programs that support the goals and training needs of organizations. Well versed in initiating the usage of adult learning methodologies and Learning Management Systems (LMS). Areas of expertise include the following:

Instructional Design • Learning Management Systems • Marketing Strategy• Budgeting

Content Design • Learning Programs Development • Project Management • Training Delivery

Process Improvement • Staff Assessment • Client Relations • Team Leadership • Needs Analysis

Sales Support • Adult Learning • Vendor Relations • Career Development • Contract Negotiations

Experience

SWC Technology Partners (a subsidiary of BDO)

Sr. Learning & Development (L&D) Specialist 2019-Present

Coordinate multiple learning and education programs for employees.

Conduct training needs assessments and support the delivery of development-related courses.

Address needs via adult learning methodologies and instructional design strategies.

Evaluate and monitor the effectiveness of all training programs.

Utilize blended learning approaches for curriculum development processes.

Act as a key member of the company's Human Resources team.

Ensure the prompt resolutions of key issues/problems.

Cushman & Wakefield

Learning and Development Specialist 2018-2019

Learning and Development Coordinator 2016-2018

Created learning materials for multiple programs, including webinar content, participant manuals, quick reference guides, and presentations.

Assessed and identified the training needs of staff.

Managed program budgets and expenditures.

Developed marketing collateral and communications to promote courses and learning opportunities.

Worked cross-functionally with all service lines in the organization to deliver trainings.

Collaborated with external vendors for learning module delivery, skills assessments, and content design.

Supported the implementation and usage of a Global LMS.

Maintained learning and talent-related websites.

Supported and managed key aspects of the CW Learning Champions network, a national network of leaders responsible for promoting training and development in their regional market populations.

Improved and expanded the Early Careers LAUNCH program (Learn, Assimilate, Understand, Nurture, Collaborate, and Help Others), which garnered partnerships with global HR L&D stakeholders.

Developed program curriculum for an ongoing Associate Broker Sales Training Program.

Implemented tracking mechanisms for development courses and events.

Played integral roles as annual Early Careers webinar attendance increased over 700%.

Created a North Americas L&D Guide for new internal hires.

Partnered with Harvard Business School to develop CW's Transformational Leader Program.

Margaret C. Kirkby

928-***-**** • 406 McKee St. • Batavia, IL 60510 • ade442@r.postjobfree.com

Additional Experience

Wyndham Worldwide: Q Center (Property)

Group Rooms Coordinator 2015-2016

Coordinated initiatives in support of the Department of Revenue Management at Q Center, the recognized U.S.-based training facility for Accenture Learning.

Handled forecasting, quoting, and scheduling functions for the department’s largest client.

Initiated occupancy reporting functions to forecast trends in property labor demands.

Assumed accountability for weekly guestroom breakdown and bi-weekly six-month forecasts.

Served on the “Count on Me Committee,” dedicated to improving guest and employee experiences.

Finalized contracted package component pricing for external business groups.

Collaborated with the Director of Revenue on final billing audits for Master Billed Corporate accounts.

Confirmed space planning functions; established contingency plans for managing overbooked situations.

Acted as primary resource for operational and administrative functions for group block management.

Accenture

Project Management Coordinator - Learning Delivery 2012-2014

Managed all aspects of training logistics delivery, including enrollment management, travel/lodging arrangements, facility space, contract negotiations, cost estimation, budgeting and materials procurement.

Oversaw housing logistics for the company’s annual Leadership Development Program (LDP) workshops, securing lodging arrangements for 1,600+ attendees.

Held accountability for over $1.5M annually in housing expenditures for training programs.

Keller Graduate School of Management, DeVry University

Admissions Advisor II 2010-2011

Recruited and qualified applicants via interviews, academic evaluations, and skills assessments.

Assisted students in admissions processes; reported progress of applicants to Director of Admissions.

In The Swim

Commercial Accounts Manager / Custom Sales Specialist 2008-2010

Consistently exceeded monthly, quarterly and fiscal year goals for new business and sales profit margins.

Formulated new ideas for process improvement as well as business and product development.

Education

Keller Graduate School of Management

Master of Business Administration – Marketing Concentration (2013)

Northern Illinois University

Bachelor of Science – Hospitality Administration (2008)

Committees

Cushman & Wakefield Women’s Integrated Network

Former Global Co-Chair—Career Development Committee

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