Customer service

JENIFER FORTE NARBAY

Eastview Homes San Roque

Antipolo Rizal

Mobile No.: +63-915-***-****

*************@*****.***

To enhance my working capabilities, professional skills, business efficiencies and to serve my organization in best possible way with sheer determination and commitment. Al Bader Exchange

January 2018 - June 2020

Telex Clerk / Assistant Compliance

Responsible in making bills for customers in which transaction they need to make.

Assisting customers in making their own transaction in our kiosk machine.

Processing opening account for Filipino customers from our affiliated banks in the Philippines.

Maintaining and ensuring that the files are in place and properly arranged.

Reconcile and monitor balances and day-to-day transactions. Assistant Compliance

Plan, oversee and coordinate the daily operations of money transfer services. Also, formulate and implement the organisation policies and plan the use of human resources and materials.

Plan, direct and coordinate trainings and assessments to all the staff with regard to Anti-Money Laundering. Ensure that services provided meet the needs and that training events are run efficiently.

Implementing rules and regulations as per Cabinet Decision and Central Bank of UAE.

Assessing name search alerts from Central Bank.

Branch coordination for any Compliance issue such as necessary documents to be submitted, forms and KYC..etc

Ensures that every assigned operational task within the business is systematically recorded and followed through to completion, within the timeframe set. Follow up employees, client, and responsible person to make sure that nothing gets overlooked in any area.

WORK EXPERIENCE

CAREER SUMMARY

El Chico Mexican Restaurant

December 2015 – May 2017

Restaurant Hostess

Responsible in monitoring Open Dining sections of the restaurant for empty and cleaned tables, estimating wait times for guests, monitoring the guest waiting list, and ensuring that the needs of the guests are met while they are waiting. Eastwest Bank (Retail Banking Group)

June 2014 - October 2015

Sales Associate

Deal directly with clients of banks relating to receiving, changing and paying out money, or providing mail services. Responsible in rendering efficient and prompt customer service relative to opening of new accounts and maintenance of existing accounts and by cross selling the products and services of the bank such as loans and credit card.

Manage vendor relationships and oversee order placement, including of raw materials. Assist in tracking overall spending and are charged with improving bidding processes.

Responsible for performing clerical and administrative duties in an office setting and support of business operations within a department. Assisting all the administrative staff, secretaries, and assistants by sorting mail, filing forms and documents, answering phones, greeting clients, scheduling meetings Hive Decor LLC

June 2017 – December 2017

Sales Assistant / Follow Up Clerk

The Tropical Retail Company

Inc June 2013 – June 2014

Assistant Supervisor

Plan, direct and coordinate the daily operations of a retail store.

Managing budget, staffing, and overall performance of the store.

Monitoring the stocks, ordering and inventory.

Primarily involves with enforcing and educating crew members on all appropriate company policies, labor laws, security and safety procedures.

Sustains critical standards for raw and finished product quality, service speed and cleanliness and sanitation.

Performs and manages all food safety and sanitation requirements and health and safety program.

Conducts interview and qualifying exams for Crew level.

Reviews employee's compensation.

Responsible for leading and developing people to execute outstanding quality service.

Responsible for monitoring sales and control costs to deliver optimum business results for an area(s) of accountability. Key customers include crew, & customers. Golden Arches Development Corporation (GADC)

November 2011 - June 2013

2nd Assistant Manager / Store Human Resources

Eastwest Bank

July 9-25, 2014

E-Basic Branch Operations Training

Introduction to Debit and Prepaid Card Course

Professional Image Enhancement Workshop

Basic Course on ID Cards and Check Fraud Detection and Prevention Seminar

Signature Verification and Forgery Detection Seminar

Microsoft Office Applications (MS Word, PowerPoint, Outlook and Excel) TRAININGS AND SEMINARS ATTENDED

TERTIARY : Polytechnic University of the Philippines Bachelor of Science in Clinical Psychology

Sta. Mesa, Manila

(2007-2011)

EDUCATIONAL BACKGROUND

TECHNICAL EXPERTISE

Age

Date of Birth

Place of Birth

Religion

Nationality

Height

Status

Passport Number

: 29 yrs. old

: February 1, 1991

: Pasig City, Manila

: Catholic

: Filipino

: 5’7”

: Single

: EC3940274

I hereby certify that above information is true and correct to the best of my knowledge and beliefs.

Jenifer F. Narbay

Applicant Signature

PERSONAL INFORMATION

Academy for Anti-Money Laundering Professionals

(PonSun AML Academy)

October 25-26, 2019

CAMI

Certified Ani-Money Laundering Investigator

Contact this candidate