Coordinator: Engagement, Diversity, Accessibility, Inclusion

SABRINA JURY

E: ***********@*****.***

C: 647-***-****

An effective communicator, relationship builder, trainer, and problem solver with a passion for customer service. Subject Matter expertise includes accessibility, diversity and inclusion; anti-racism, anti-oppression, anti-ableism, and decolonizing lens. Passionate about embedding accessibility, diversity and inclusion through the removal of systemic barriers. Access Independent Living Services 2017-2020

Program Coordinator, Mobile Attendant Services and Attendant Outreach

● Managed 50+ staff, 35+ consumers across 2 programs in a multi-unionized environment (Attendant Outreach and Mobile Attendant Services); increased employee engagement by 10% & consumer satisfaction by 15%

● Led the design and delivery of a 24/7 Mobile Attendant Services Program for adults with physical disabilities; First of its kind - pilot program in Ontario

● Developed and delivered mandatory training to all staff on LGBTQ+, Health and Safety, Accessible Customer Service, AODA, Internal Policies, Harassment and Violence Prevention at Work

● Negotiated multi-year fee for service contracts with the TTC and Wheel Trans and increased business with the City of Toronto

● Represented organization at external consultations and events; City of Toronto Consultation on Accessible Vehicles for Hire, OFCP Annual Meeting

● Administered: Payroll, WSIB reporting, incident tracking and reporting, scheduling

● Provided Human Resources Support; Hiring, discipline in multi-unionized environment (including termination), new employee onboarding and training, accommodation

● Performed Covid-19 screening for staff and clients Program Assistant

● Ensured all offices were well maintained; ordered supplies (including PPE), stocked forms for staff, ensured bulletin boards were up-to-date, maintained health and safety standards

● Screened over 50 phone calls per day – staff and staff, cold calls of people from community looking for services, agencies & other stakeholders

● Conducted community assessments for potential attendant services candidates in Toronto

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MGCS Inclusion Unit, Ontario Public Service 2012 - 2017 Executive Assistant to Head of Inclusion

● Developed meeting materials, minutes, briefing notes, memos, booked conference rooms, booked speakers, and coordinated catering for various events in support of accessibility, diversity and inclusion

● Managed calendar, email and tracking for Head of Inclusion

● Nurtured relationships between the office of the Head of Inclusion and all other departments (from front line staff to the CEO’s office)

● Organized training for ServiceOntario senior leaders on Indigenous Worldview in support of the Truth and Reconciliation Report

● Authored ServiceOntario’s Multi-Year Inclusion Plan

● Managed/coordinated ServiceOntario’s Inclusion Ambassador Network ensuring representation from all regional offices

● Developed and delivered training to staff and management on the Information and Communications Standard and Digital Document Accessibility

● Consulted and supported the accessible development of new projects across the Ministry ensuring compliance with the Accessibility for Ontarians with Disabilities Act, the Integrated Accessibility Standards Regulation and the Ontario Human Rights Code

● Analyzed and reported on employee engagement and workplace demographic data as it related to accessibility, diversity and inclusion

● Conducted research, developed and disseminated resources pertaining to accessibility, diversity, inclusion and employee engagement

● Maintained/updated intranet website and trained staff to do the same, developed content for inclusion intranet site and for senior leaders’ blogs

● Provided technological solutions and troubleshooting in the delivery of mandatory mental health awareness workshops for ServiceOntario staff across the province

OPS Diversity Office 2011-2012

Administrative Assistant to Director, Accessibility Design and Delivery Managed calendar, email and tracking for Director, Accessibility Design and Delivery

● Developed meeting materials, minutes, booked conference rooms and coordinated meetings

● Contributed content to mandatory training on the Accessible Customer Service Standard

● Conducted research and resource development supporting accessibility awareness and education, the social model of disability and digital document accessibility

Sabrina Jury pg. 2

Sabrina Jury pg. 3

● Supported multiple Request for Purchase and Request for Quote processes including a project in conjunction with Supply Chain Management to create a new vendor category for accessibility/diversity related services/products

● Provided technological solutions and troubleshooting in the delivery of accessibility awareness and education presentations delivered across the province

Software

MS Office Suite (Word, Excel, PowerPoint, Outlook) Adobe (Acrobat, InDesign, Photoshop)

Communication/Conferencing Applications (Zoom, WebEx, Skype) Assistive Technology (JAWS, Dragon Naturally Speaking, ZoomText, Inspiration) WordPress

Education

Media Certificate, Durham College 2011

Chef Training, George Brown College 2016

Interests

Cooking, reading, traveling

Volunteering

Costume Designer, Community Theatre

Logo and Visual Identity Development for Community Theatre Group Brand development & Logo Design for Hip Hop/Funk band Sabrina Jury pg. 4

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