Office Network Engineer
Resume:
Naga Lakshmi Nimishakavi
***********@*****.***
Summary
Experience in all phases of the SDLC (Software Development Life Cycle) from analysis, design, development, testing, implementation and maintenance with timely delivery against aggressive deadlines.
Experience in Microsoft Office 365 and Active Directory and ServiceNow Ticketing System.
Experience in multitask and working in a fast-paced service desk as well.
Experience in Peoplesoft functional and Production support also.
Working knowledge of Microsoft Office 365 and Active Directory and strong ability to troubleshoot issues.
Experience in ITSM requests like incidents, request items, change requests and all.
Working knowledge of Apple iMac, Macbook and Windows hardware and Windows 10, Microsoft Office 2016
Committed to continuous improvement and excellent communications. Self-disciplined, focused, solid teamwork and good team player.
Testing, troubleshooting and diagnosing computer error messages and failures.
Proficient in querying, reporting and analytics tools and have experience with system support.
Define, develop and implement quality assurance practices and procedures, test plans, and other QA assessments for applications and databases.
Experience in Network switches, VOIP phones, routers, ITSM requests and all.
Quick learner and ready to take new opportunities.
Excellent analytical, problem solving skills. Ease of working within a team and independently. Good communication and presentation skills.
Software Skills
Operating Systems : Windows XP/2000/NT, MS DOS, UNIX
MS Office tools : MS Word, MS Excel, MS PowerPoint, MS Access, Smartsheet(Online Excel)
ETL tools : Informatica Power Center 9.x/8.x
BI Tools : Qlik view, Qlik sense, Tableau
Database Access Tools : TOAD, SQL*Plus, SQL developer, SQL Server, Peoplesoft, PL/SQL
Documentation : MS Office, Open Office, KTA
Networking : Cisco routers and switches, TCP/IP protocols, BGP, OSPF, EIGRP, LAN and WAN, Wireless networking, etc.
Education
Masters in Computer Science passed in 2004
Experience
Department of Taxation and Finance, Albany, NY Feb 2020 - May 2020
Tax Information Aide
Responsibilities:
Assist in testing, troubleshooting and diagnosing computer error messages and failures
Working on PIT TMS and PIT eFlow KFI corrections and corrections and review as well.
Working on Production support and Track issues and risks, communicate status as well.
Assist in RETT and some other Tax work as well.
Working on Microsoft Office 365 and Active Directory and ServiceNow Ticketing System
Attend meetings regularly to discuss day-to-day progress of overall project.
Send Daily status reports and emails to supervisor and team members.
Assisting with troubleshooting issues using remote management software and using specific tools to diagnose issues for resolution.
Gathering Requirements from respectives, doing gap analysis and then proceeding with development.
Troubleshoot, diagnose and resolve Level 0 and Level 1 and Level 2 incidents
Assist in Microsoft Office 365 and Active Directory and strong ability to troubleshoot issues.
Ability to do multitask and working in a fast-paced service desk as well.
Answering support requests via phone, email or through tickets.
Review and update all types of Tax documents based on instructions and some other tax documents work also there based on priority.
Quick learner and ready to take new opportunities.
Strong written and oral communication skills.
GE, Schenectady, New York October 2019 - Dec 2019
Developer
Responsibilities:
Created DDLs for new tables and updated DDLs for existing tables in the target systems.
Created SQL statements and working with relational databases design, SQL and complex queries, views, and stored procedures.
Working on Microsoft Office 365 and Active Directory and ServiceNow Ticketing System.
Testing, troubleshooting and diagnosing computer error messages and failures
Attend meetings regularly to discuss day-to-day progress of overall project.
Participate in the maintenance and support of PeopleSoft and oracle and other tools to facilitate systems integrations across applications.
Working on tracking issues and risks, communicate status and all.
Ability to do multitask and working in a fast-paced service desk as well.
Working on requests/incident tickets as well as triage with help desk staff to resolve issues.
Create and share reference documentation using word/excel/visio.
Gathering Requirements from respectives, doing gap analysis and then proceeding with development.
Troubleshoot, diagnose and resolve Level 0 and Level 1 and Level 2 incidents
Answering support requests via phone, email or through tickets.
Assist in Microsoft Office 365 and Active Directory and strong ability to troubleshoot issues.
Strong written and oral communication skills.
Quick learner and ready to take new opportunities.
Working on SQL, PL/SQL stored procedures, triggers and views using the Oracle RDBMS platform.
Developing programs using People soft ( PSP1 ) database management system and KTA document management system and smartsheets ( online excel ).
Assist with all levels of analysis and incident response.
Assist with all types of documentation including standard operating procedures, incident reports, common email responses, RITM’s, standard change requests, change controls etc.
New York State Information technology Services, Albany, New York
Apr 2018 - Feb 2019
Network engineer
Responsibilities:
Maintains accurate record keeping of all Service requests.
working on database applications while also utilizing reporting and integration tools and providing design, analytical, troubleshooting and solution development support.
Configuring routers, switches and hub drawings and T1 cutover’s and update those in Visio’s.
Troubleshoot, diagnose and resolve Level 0 and Level 1 and Level 2 incidents
Ability to do multitask and working in a fast-paced service desk as well.
Working on Microsoft Office 365 and Active Directory and ServiceNow Ticketing System
Gathering Requirements from respectives, doing gap analysis and then proceeding with development.
Assisting with troubleshooting issues using remote management software and using specific tools to diagnose issues for resolution.
Querying, reporting and analytics tools and have experience with system support.
Analysis and troubleshoot for network equipment’s, assist the network and server group with phone support for the installation of network and server components
Participating in meetings and working with management, consultants and IT staff to discuss IT solution options and to assist in recommending appropriate system platforms for meeting program requirements.
Design, coordination and implementation of Cisco devices.
Responsible for WAN portion of design and implementation of enterprise network projects (T1 migration, etc..).
Microsoft Office 365 and Active Directory and strong ability to troubleshoot issues.
Answering support requests via phone, email or through tickets.
Working on tracking issues and risks, communicate status and all.
Keep network documentation updated and accurate: Visio diagrams, operational procedures, training manuals, network templates, etc.
Assist with all levels of analysis and incident response.
Quick learner and ready to take new opportunities.
Assist with all types of documentation including standard operating procedures, incident reports, common email responses, RITM’s, standard change requests, change controls etc.
Miranda College of education
June 2010 – June 2013
Computer Science and Mathematics Instructor
Responsibilities:
Assist in requirement gathering and design sessions for development of required functionality.
Taught students in using MS Office suite and other software applications example C, C++, Object Oriented Programming, Java Basics, Internet Applications, Networking, Databases, Visual Basic,Microsoft .Net framework, etc.
Ability to do multitask and working in a fast-paced service desk as well.
Knowledge in translate user requirements into technical designs for Application developers.
Troubleshoot, diagnose and resolve Level 0 and Level 1 and Level 2 incidents
Assist in Microsoft Office 365 and Active Directory and strong ability to troubleshoot issues.
Testing, troubleshooting and diagnosing computer error messages and failures .
Assisting with troubleshooting issues using remote management software and using specific tools to diagnose issues for resolution.
Develop and maintain web pages based on project criteria.
Attend meetings regularly to discuss day-to-day progress of the project.
Working on the design and structure of databases and maintenance of data base systems.
Create test scripts and use cases to support product test activities and all.
Maintaining computers, Operating computer, scanner, printer, copiers, and other software applications.
Coordinated with IT Network Services for all software upgrades/patches and escalated/resolved equipment issues.
Working on creating tables, Indexes, procedures, functions, triggers and all based on requirements.
Working on tracking issues and risks, communicate status and all.
Answering support requests via phone, email or through tickets.
Quick learner and ready to take new opportunities.
Assist with all types of documentation including standard operating procedures, incident reports, common email responses, RITM’s, standard change requests, change controls etc.
Analysis and troubleshoot for network problems and assist the network and server group with phone support.
Contact this candidate