Customer Service Manager

CHANDREA CHAIYARAT

E: ***********@*****.*** P: 773-***-**** A: 1146 W. 17th Street, Chicago, Illinois 60608 WORK HISTORY

Securitas Security Services USA, Inc. – Human Resources Training and Development Coordinator

Chicago, Illinois 07/2019 – 04/2020

• Identified key performance indicators for improvement towards employees’ customer service skills and essential job duties

• Created a new, innovated training content to enhance offices’ performance, specifically in customer service

• Managed the company’s Learning Management System for the Chicagoland area

• Researched internal and external resources to create an employee incentive program

• Served as a subject matter expert for new employees on company’s mission, vision, and essential responsibilities

• Contributed to recruitment efforts: assistance with online applications, application screenings, and interviews

• Ensured files met company’s compliance measurements and state regulations

Illinois Student Assistance Commission - Professional Development Specialist

Deerfield, Illinois 06/2017 – 07/2019

• Assisted with the development, implementation, and administration of professional development and training strategies toward high school counselors, college admission representatives, community- based organization members, government service agency employees, and other stakeholders in the mission to promote equal access to quality post-secondary education for all Illinois students

• Collaborated with colleagues and management with the development, implementation, and presentation of a six-week intensive training and onboarding for new employees

• Developed, implemented and administered a webinar-style continuous training for current employees

Illinois Student Assistance Commission – ISACorps Representative Deerfield, IL 07/2015 - 05/2017

• Mentored high school students within the Chicagoland area regarding all aspects of the postsecondary education planning process

• Organized FAFSA Completion workshops and presented Postsecondary events for varied audiences (parents, students, school administrators, high school teachers, counselors, and community members)

• Pre-screened potential candidates prior to interviewing with management

SKILLS

• Strong verbal and written

communication skills

• Skilled in Microsoft Office (Ex. Word,

Power Point, Excel, Project

Management, Outlook)

• Skilled in Google software (Google

docs, slides, sheets)

• Proficient in Public Speaking

• Experienced in online facilitation

• Extremely organized

• Detailed oriented

• Conversational in the Spanish

language

• Proficient with online databases

EDUCATION

Northeastern University

Chicago, Illinois

August 2019

Master of Arts:

Human Resources Development

Knox College

Galesburg, Illinois

June 2015

Bachelor of Arts:

Anthropology & Sociology

• Minored in Spanish and Social

Service

Certification:

Cardiopulmonary resuscitation (CPR)

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