Customer Care Service, Microsoft

CURRICULUM VITAE FOR RELEBOGILE KETLHOAFETSE

Personal Detail

Surname Ketlhoafetse

First names Relebogile Rorisang

ID number 990**********

Date of birth 06 January 1999

Nationality South African

Physical address 16 Blouberg Street

Finsbury

Randfontein

1759

Contact number 081-***-****

Email address *************@*****.***

Gender Female

Marital status Single

Dependants None

Home language Setswana

Other languages English, Isizulu, Isixhosa, Sesotho Criminal record None

Computer skills

Microsoft, Excel, Word, Apex, Pluspoint, Micros pms Educational qualifications

School attended Randfontein high school

Level National diploma

Year 2016

Subjects English, Afrikaans, Business studies, Tourism, Mathematical literacy, Consumer studies, Life orientation Current tertiary studies

School International Hotel School

Year 2017 - 2018

Higher certificate in hospitality management

Courses covered Hospitality today

Introduction to wine service

Managing beverage operations

Managing housekeeping operations

Planning and control for food and beverage

operations

Supervision

Wine service

Reference

Lecturer Mrs Avril Newton

Principal Mrs Genee Richards

Work Experience

Company name Black Eagle Hotel and Conferences

Position held Receptionist

Year 2017 – 2018

Duties and responsibilities

Welcoming on-site guests, determine nature of business, and announces guest to appropriate personnel

Answering incoming telephone calls, determining purpose of callers, and forwarding calls to appropriate personnel or department

Taking and delivering messages or transferring calls to voicemail when appropriate personnel are unavailable

Making functions and accommodation booking

Scheduling conference rooms

Assist administrative assistants with clerical duties to including copying, and organizing/maintaining files

Answering questions about organization and provides callers with address, directions, and other requested information

Receives, sorts and distributes mail

Support administrative and special projects requirements, as assigned

Other duties as assigned

Company name Black Eagle Boutique Hotel and Conferences Position held Waitress

Year 2017

Duties and responsibilities

Providing excellent waiter service to ensure satisfaction

Taking customer orders and delivering food and beverages

Making menu recommendations, answering questions and sharing additional information with restaurant patrons

Company name Black Eagle Boutique Hotel and Conferences Position held Events Coordinator

Year 2019 –

Duties and Responsibilities

Liaise with clients to find out their exact event requirements

Manage and coordinate suppliers and all event logistics (for example, catering, travel)

Manage all pre-event planning

Coordinate suppliers, handle client queries and troubleshoot on the day of the event to ensure that all runs smoothly

Manage a team of staff, giving full briefings

Organise facilities for car parking, traffic control, security, first aid, and hospitality

Make sure that health and safety obligations are followed

Oversee the dismantling and removal of the event and clear the venue efficiently

Produce post-event evaluation to inform future events

Research opportunities for new clients and events.

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