Customer Service Representative

DUROJAIYEAYOMIDEESTHERBachelorofScienceinMicrobiology

Gender:Female Address:10,Olowo-OkereStreet,Mafoluku-Oshodi,LagosState. Mobile: 090********,09052502398Email:***********@*****.*** PERSONALSTATEMENT

IamanambitiousgraduateofOlabisiOnabanjoUniversitywithawiderangeofskillsseeking careeropportunitiesinachallenging,fast-pacedorganizationwithincivilservice,FMCG, academic/research,engineering,constructionorgeneralserviceindustrytoutilizemy creativeknowledge,developfurtherandbringfreshvisionandvaluetothebusiness. Ihavevastknowledgeofdatamanagementfromcollectiontoreportwritingusingadvanced computerpackagese.g.Excel,MS-wordetc.

SKILLS

Proficiencyindataanalysis Criticalthinkingskills

CustomerServiceskills. InterpersonalCommunicationStills

Teachingskills. ProficiencyinMicrosoftofficepackages.

Timemanagement Planningandorganizing

Teamworkandadaptability MarketingSkills.

Excellentwrittenand Presentationskills

verbalcommunicationskills.

EDUCATION

2015-2019 - OlabisiOnabanjoUniversity,Ago-Iwoye,OgunState BachelorofScienceinMicrobiology

2010-2015 - CanaanCollege,Ijaiye,Lagos:

WestAfricanSeniorSchoolCertificate

WORKEXPERIENCE

UnderwritingAuditSpecialistatNewEdgeFinanceLimited: October,2019tilldate KeyResponsibilities:

Analyzefinancialdatarelatedtoloanrequests.

Evaluateloandocumentsaretoinsureaccuracyandcompleteness.

Performriskassessmentsonpotentialloanrecipientsbasedonfinancialstatus,current sourceofincome,andotherspecificriskfactors.

Recordloandenialsandspecificbasisfordecliningapplications.

Maintainclientrelationshipsandprovidesuperiorcustomerservice.

Assessloanapplicant'sabilitytorepaytheloanandrecommendingthatitbeapprovedor denied.

Assistwithtechnicalunderwritingissuesandquestions.

Reviewloandocumentationandvendorreportstoidentifysignsoffraudulentactivity. Clients’ServiceRepresentativeatMides’EmpireVentures: Jan.,2017toOct.,2019: KeyResponsibilities:

Respondingpromptlytocustomerinquiries.

Acknowledgingandresolvingcustomercomplaints.

Processingorders,forms,applications,andrequests.

Communicatingwithcustomersthroughvariouschannels.

Knowingourproductsinsideandoutsothatyoucananswerquestions.

Keepingrecordsofcustomerinteractions,transactions,commentsandcomplaints.

Communicatingandcoordinatingwithcolleaguesasnecessary.

Providingfeedbackontheefficiencyofthecustomerserviceprocess.

Ensurecustomersatisfactionandprovideprofessionalcustomersupport. InternshipatMacDiagnosticLaboratory July–Oct.,2018 KeyResponsibilities:

Ensuredallreagents,equipmentandothermaterialsconformtothequalitystandards.

Performedmicrobiologicalandhematogicalanalysisofvarioussamples–blood,urine, Swab,seminalfluid

Sputumetc.

Collectedspecimenssuchasblood,urine,sputumandotherbodysamples. QualityControlTraineeatChemironInternationalLimited April–July,2018 KeyResponsibilities:

Maintained,Cleaned,orsterilizedlaboratoryinstrumentsorequipment.

Assistedinconductingchemicalorphysicallaboratorytests.

Microbiologicalanalysisofwater,rawmaterials,finishedproductsandenvironmental assay.

Compiledandinterpretedresultsoftestsandanalyses,orderedinventorymaterialsto maintainsupplies.

ClassTeacheratGod’sOwnCollege Aug.–Oct.,2017

KeyResponsibilities:

Preparinglessonnotes,teachingEnglishLanguageandmathematics

Evaluationofstudents’performances,coordinatingstudentsforextra-curriculumactivities. INTEREST

Readingfarandwide,meetingpeople,cooking,teaching,entrepreneurshipandlisteningto goodmusic.

REFEREES:Availableonrequest.

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